theheatpumpwarehouse.co.uk Reviews 2

Purchased a cylinder online as it was showing in stock for nearly £1200, paid by direct debit. First i get an email saying they will progress this order once the funds have cleared, the money had gone from my account. After 10 days i chased them to find out when delivery would be and was palmed off that they will get back to me shortly. Another couple of days past and i spoke to them again and was told the manufacturer didn't have them in stock, they offered me a cheaper equivalent product. But it was not what i wanted so i asked for a refund. Refund was agreed and according to there online conditions this could take 7-10 days to arrive in my account. 30 days later still no refund. Spoke with the same very nice lady (Grace) who said it had been authorized and she would make a call now to get me a refund today. Rang back 2-3-4 hours later but my call always went to "everyone is busy". These sort of company's should be fined for taking money for goods which they have not got, its a form of fraud in my eyes. I had to ask my Bank to help try and get the refund, still waiting. Simply AVOID, AVOID, AVOID. Bad company, bad people, bad experience.

Ordered a sunamp thermino which was delivered very fast. I had a few questions about my order and needed to add on a couple of extra things, Tia was super helpful! Only thing to note was I thought offloading assistance would mean I got help bringing the product to the door but it apparently just meant getting it off the van to the roadside which was a struggle as the product is so heavy.