We saw Dona at Tuckswood. She was brilliant. We had never had such an in depth hearing test and information we had not been given before. Our hearing aids were made there and then and everything expl... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Joby was very patient with my elderly and difficult grandmother when he came for a home visit to remove ear wax and perform a hearing test. He allowed her to have cigarette breaks and attempted multip... See more
Company replied
Pranash James dealt with my elderly mother's hearing test and hearing aid fitting in a very friendly, caring, attentive and efficient manner. It was first class treatment with a smile which made her f... See more
Company replied
The whole testing and fitting process was explained and carried out in a professional manner, in easily understood terms, with additional information given when necessary. After less than an hour I w... See more
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Company details
Written by the company
We’re The Hearing People, and hearing is all we do. We keep hearing care simple and human, so it’s easy for everyone to access. Hearing brings joy into everyday life, and everyone deserves to tune into more of those special soundwaves. We deliver both NHS‑funded and private hearing care, with the same level of expertise, warmth and attention for every patient, every time. The Hearing People is a trading name of Audiological Science Ltd.
Contact info
United Kingdom
- thehearingpeople.co.uk
4.9
Excellent
4K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Josh who i had an appointment with at…
Josh who i had an appointment with at Exmouth hospital this morning was amazing ! informative helpful and very professional he an asset to your company my new hearing aids have improved my hearing 100%
14 July 2026
Reply from The Hearing People
Hi Carol, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Joby Jose was helping and excellent
Joby Jose was helping and excellent. Much better service. He explained thoroughly how they work, we are very happy with service.
14 July 2026
Unprompted review
Reply from The Hearing People
Hi Eugenia, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
The service is professional you respond…
The service is professional you respond immediately and are efficient and accessible exactly as you advertis. A truly outstanding one to one service.
14 July 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Very good service highly recommend
Very good service highly recommend. Raj was very helpful and attentive to my needs. He explained how to get the best of the app to adjust the hearing aids for different situations. Thank you for you help and assistance Raj.
14 July 2026
Reply from The Hearing People
Hi Chris, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
I was referred to The Hearing People…
I was referred to The Hearing People via my GP in Hastings. The audiologist Pranash James examined and tested my ears and was extremely professional throughout my appointment. I was given a new pair of hearing aids which have improved my hearing. Much appreciated. Thank you.
13 July 2026
Unprompted review
Reply from The Hearing People
Hi Paul, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Harisanker Bindu was very patient and…
Harisanker Bindu was very patient and informative and very helpful pleasant to talk to, would highly recommend.
13 July 2026
Unprompted review
Reply from The Hearing People
Hi Yvonne, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi Liz, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi Abdollah, thank you for sharing your feedback. We’re really sorry this hasn't been the experience we aim to give.
We’d like to investigate what happened and put things right for you. If you’re happy to, please email us at feedback@thehearingpeople.co.uk or give us a call on 0345 163 0345 so we can help.
Reply from The Hearing People
Hi Susan, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
My appointment was on time & Geetu was…
My appointment was on time & Geetu was a very kind helpful person....she listened to me & took time to show me exactly how to manage my hearing aids.....
A big thank you x
7 July 2026
Reply from The Hearing People
Hi Daphne, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Highly recommended
Excellent service with wonderful explanations and great patience equipping me with hearing aids that I like.
10 July 2026
Reply from The Hearing People
Hi Peter, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Amazing to hear properly!!!
So straight forward booking an appointment online. Booked appointment at 5.00pm Thursday for Friday at 1.45pm.
The audiologist Dona M Jose examined and tested my ears and explained everything in simple easy ways to understand. By 3.30pm she was able to prescribe a pair of hearing aids that have miraculously restored my hearing to a level that I haven’t enjoyed for years.
She then downloaded the Be more app. to my iPhone and explained the procedure to select the options on the hearing aids.
Very impressed with the whole set up.
Many thanks!
Maurice Milligan
10 July 2026
Reply from The Hearing People
Hi Maurice, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
The lady who I saw was fantastic…
The lady who I saw was fantastic explained everything clearly.Could not ask for a better service.
10 July 2026
Reply from The Hearing People
Hi Tessa, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
My audiologist was very thorough and…
My audiologist was very thorough and explained things clearly
10 July 2026
Reply from The Hearing People
Hi Martyn, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Very friendly and extreamly helpful
Very friendly and extreamly helpful. Made me feel very comfortable from the start to the finish. Very professional 👏
10 July 2026
Reply from The Hearing People
Hi Kevin, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
I was delighted with the service
I was delighted with the service offered by Dona and the team. On line booking was very straight forward. At the clinic, Dona was very helpful and a very good communicator explaining the process and what would happen
My questions were answered and the whole process was made easy for me.
10 July 2026
Reply from The Hearing People
Hi DJ, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Joby jose was very helpful
Joby jose was very helpful, kind and patient, all is brilliant
10 July 2026
Unprompted review
Reply from The Hearing People
Hi Jill, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Call centre
I had my hearing aid fitted and it was a very satisfactory experience. HOWEVER, I had to change date of follow up appointment. THis was a nightmare, bearing in mind I am somewhat deaf, I was speaking to someone whose accent was so strong, I could hardly understand a word that was said. It was a long conversation of “pardons”” “didnt get that”. What is the point of employing people to speak to hard of hearing customers, if their first language isnt English..?
10 July 2026
Unprompted review
Reply from The Hearing People
Hi Barbara, thank you for sharing your feedback. We’re really sorry this hasn't been the experience we aim to give.
We’d like to investigate what happened and put things right for you. If you’re happy to, please email us at feedback@thehearingpeople.co.uk or give us a call on 0345 163 0345 so we can help.
Knowledgeable audiologist
Took my 88 year old father for a hearing assessment Pranosh James was excellent explaining clearly what my father needed to do as he had his hearing tested. My father was fitted with hearing aids and what a difference l can't remember the last time l spoke with my father without having to shout. Excellent service by a very knowledgeable audiologist would highly recommend to anyone who has impaired hearing.
9 July 2026
Unprompted review
Reply from The Hearing People
Hi Julie, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
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