Have been ordering Hay from The Hay Shed since 2023 with very few issues. Always delivered promptly, well packed and fresh. Always a polite, prompt services. All the small animals (rabbits, guine... See more
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Review summary
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Excellent customer service and care. Super fast at answering any queries. My 7 house bunnies love all the treats and found their favourite hay mix ,they can smell it before I’ve even opened the box... See more
Company replied
Decide to try Hay Shed after struggling to get my bunnies to eat the popular brands of hay available online and in pet shops. I ordered the meadow hay with a marigold and dandelion topper, and oat hay... See more
Company replied
So I always use small businesses for my bunnie's hay and treats. I've ordered 'green' hay before from companies with varying degrees of success (some bales were more like straw) I heard about the hay... See more
Company replied
Company details
Written by the company
Welcome to The Hay Shed! We have been producing the greenest grass for decades, which has been perfectly prepared for your pets. We grow, mow, dry and pack our premium hay, all from our family farm based in Northumberland. Great care is taken at every stage to ensure unbeatable quality and nutrient-dense hay for your small pets.
Contact info
West Ancroft Farm, TD15 2TD, Berwick-upon-Tweed, United Kingdom
- hello@thehayshed.co.uk
- thehayshed.co.uk
4.8
Excellent
273 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 48 hours
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Top quality hay!
Our guinea pigs love this top quality hay! It's beautiful, long, green strands are great for them and I love to twist & shape it in different ways for them! The other floral treats are great too & the subscription service really helps. Thanks 😊
14 January 2025
Unprompted review
Reply from The Hay Shed
Thank you for taking this time to leave this wonderful review, Cath!
Lovely hay
Lovely hay, my bunnies love it. Quick delivery and easy to order.
9 January 2025
Unprompted review
Reply from The Hay Shed
Thank you for your lovely review! :D
High quality hay definitely recommend
High quality hay ensures my rabbits are at their happiest and healthiest. It’s very much worth the money!!
9 January 2025
Unprompted review
Reply from The Hay Shed
Thank you so much for your lovely review - we are so pleased you love The Hay Shed!
Quality product and excellent service
30 December 2024
Reply from The Hay Shed
Thanks for the five stars - really appreciate it!
Reply from The Hay Shed
Thank you so much, we are so grateful for the review!
Happy Guinea Pigs .
First time ordering from Hay Shed .My guinea pigs went mad for the Timothy Hay ..So green and fragrant .They won't stop eating it .Used other companies before but this is by far the freshest and best quality.
31 December 2024
Unprompted review
Reply from The Hay Shed
Thank you so much! We are so pleased your piggies love our timothy hay!
Consistent, dust free, hay range.
Have been using The Hay Shed hay for some time now and the standard has been very consistent and best of all dust free. Always prompt delivery. We use it for our rabbits, guineas, tortoises and chinchillas. We also buy certain treats from them and the dandelion roots and every ones favourite.
17 December 2024
Unprompted review
Reply from The Hay Shed
Thanks for the review! We are so pleased all your animals love our hay and treats!
Timothy Hay 2.5kg
Fresh Timothy Hay, lovely long stems and Green in colour, I usually buy the 2.5kg and the rabbits enjoy it!
Always super quick dispatch and delivery.
Hope in the future that hay could be compressed into smaller boxes or loose bales.
9 December 2024
Unprompted review
Reply from The Hay Shed
Thank you for your kind review, we are so pleased you love The Hay Shed! Compressed bales are being looked into so watch this space!
Quick service and the rabbits all love…
Quick service and the rabbits all love the hay and especially the treats.
28 November 2024
Reply from The Hay Shed
Thank you so much, Sally!
fantastic quality hay
Ordered a 5kg box of Timothy hay and a hay buffet.
My bunnies are very fussy and stuck with the Timothy.
Lovely long stems, really green hay. They ate the box quicker than other brands.
Hope a way for the hay to be a bit more compressed in future to make smaller sized boxes.
Second box arrived and the same excellent quality as the first!
6 December 2024
Unprompted review
Reply from The Hay Shed
Thank you so much for your kind review! We are looking into compressed bales so watch this space.
hay not good
delivery was brilliant but the hay was not good. there was so much brown in the hay i would not feed it to my guinea pigs. it went in the recycle bin. waste of money. i was going to buy the timothy hay until i saw inside the box i received. i got a message from the hay shed saying i could have another box of hay to get in touch with their customer service which i did a week later still waiting for a reply.
3 December 2024
Unprompted review
Reply from The Hay Shed
Thank you for your review, Jamie! This is unusual and not the usual high-quality hay standard we aim to produce. Please email our team on hello@thehayshed.co.uk as we would love to send you another box to ensure you get the best quality product.
Reply from The Hay Shed
Thank you, Daniel!
Reply from The Hay Shed
Thank you for the five stars, Thomas!
Great service and tasty hay
Great service. Our rabbits really enjoyed the Hay Buffet Box and once they'd picked their favourite we've been ordering big boxes ever since.
Plus, for us humans, there's zero plastic. Big win.
1 December 2024
Unprompted review
Reply from The Hay Shed
Thank you, James! So pleased they loved the Hay Buffet and found a hay they really love!
Amazing quality hay
Amazing quality hay! Good pricing for what you get!!!
15 November 2024
Unprompted review
Reply from The Hay Shed
Thanks for the five stars, Ella!
My fab 4 bunnies love the timothy hay
My fab 4 bunnies love the timothy hay, beautifully fresh, such long strands and minimal dust left at the bottom of the box.
18 November 2024
Unprompted review
Reply from The Hay Shed
So pleased your buns love the timothy hay, Emma!
Very fast delivery and buns absolutely…
Very fast delivery and buns absolutely love it! Best hay I’ve purchased.
12 November 2024
Unprompted review
Reply from The Hay Shed
Thank you so much for your kind review - really appreciate it!
Great quality hay, fab prices & the buns LOVE it ♡
Found these guys at The National Rabbit Festival and got their £7 deal which was 2 sample bags of hay and 2 packs of treats. A bargain! My buns love the green wheat hay and rye grass hay. I’ve ordered 2.5kg boxes of each since the festival and will continue to buy! :)
7 November 2024
Unprompted review
Reply from The Hay Shed
Thank you so much, Olivia! So pleased you found a hay your pets love!
Best Hay Ever
Was given a hay taster tray at the National Rabbit Festival and our rabbits loved both types so much that we’ve now ordered 25kg of Meadow and Timothy hay. The hay smells so good, it’s really fresh and in big pieces, and we have the biggest and best rabbit poops ever!! Customer service was excellent, never getting hay from anywhere else ever again
5 November 2024
Unprompted review
Reply from The Hay Shed
Thank you so much, Kate! So pleased to hear your buns love our hay and they are producing beautiful golden poops!
Super quick delivery & the quality of…
Super quick delivery & the quality of the hay is absolutely stunning! Best hay range I’ve ever purchased! My buns absolutely love it thank you! You have a new long term customer here.’it speaks for itself x
1 November 2024
Unprompted review
Reply from The Hay Shed
Thank you so much, Sophie! Really appreciate it!
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