The Hay Shed Reviews 

273
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the hay is often fresh, green, and dust-free. Many pets, including rabbits and guinea pigs, enthusiastically enjoy the hay and various treats, often showing a clear preference for these products. The delivery service is frequently highlighted as super quick and prompt, with orders arriving well-packaged and securely. Customers appreciate the excellent service, finding the ordering process easy and the subscription options user-friendly. This consistent quality and reliable service contribute to the health and happiness of their pets, making it a trusted choice for many.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers consistently praising the excellent... See more

Quality

Clients share positive opinions on quality, consistently praising the freshness, scent, and overall high... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting its speed... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and speedy... See more

Service

Reviewers mention positive feedback about service, consistently praising the polite, prompt, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been ordering Hay from The Hay Shed since 2023 with very few issues. Always delivered promptly, well packed and fresh. Always a polite, prompt services. All the small animals (rabbits, guine... See more

Rated 5 out of 5 stars

Excellent customer service and care. Super fast at answering any queries. My 7 house bunnies love all the treats and found their favourite hay mix ,they can smell it before I’ve even opened the box... See more

Company replied

Rated 5 out of 5 stars

Decide to try Hay Shed after struggling to get my bunnies to eat the popular brands of hay available online and in pet shops. I ordered the meadow hay with a marigold and dandelion topper, and oat hay... See more

Company replied

Rated 5 out of 5 stars

So I always use small businesses for my bunnie's hay and treats. I've ordered 'green' hay before from companies with varying degrees of success (some bales were more like straw) I heard about the hay... See more

Company replied


Company details

  1. Pet Store

Written by the company

Welcome to The Hay Shed! We have been producing the greenest grass for decades, which has been perfectly prepared for your pets. We grow, mow, dry and pack our premium hay, all from our family farm based in Northumberland. Great care is taken at every stage to ensure unbeatable quality and nutrient-dense hay for your small pets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

273 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(273)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Have been with the hay shed for about 6…

Have been with the hay shed for about 6 months now and can honestly say that my 5 guinea pigs absolutely love the Timothy and meadow hays , the quality is amazing and it’s keeping my guinea pigs happy and healthy, so, happy guinea pigs equally happy mum too!! Love it guys and keep up the great work you do

15 December 2025
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a lovely review - We're so glad to hear that your 5 piggies love our hays so much & are thriving on it, we appreciate the lovely feedback :-)

Rated 5 out of 5 stars

Excellent customer service and care, great quality products

Excellent customer service and care. Super fast at answering any queries. My 7 house bunnies love all the treats and found their favourite hay mix ,they can smell it before I’ve even opened the box and get very excited.
Great quality every time, even with the difficulty managing our great British unpredictable weather.
Super fast delivery every time . My vet has always commented on how healthy they are and their teeth are always top notch. No waste , no dust smells amazing. Can’t recommend them enough x thank you from the Ruffles Fluffle

4 December 2025
Unprompted review
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Reply from The Hay Shed

Thank you Ruffles Fluffle, for taking the time to leave such a lovely review . We're so glad to hear that your 7 bunnies love our hay, it really means a lot to get such lovely feedback!

Rated 5 out of 5 stars

Very good quality

Every order ive received promptly, and boxes are sealed very well!! Not like some others ive had in the past, where hay and forage bits are escaping from the bottom of the box. The hay is very fresh and smells fantastic. I get the rescue bunny's here Timothy with super food and green wheat hay with flower topper. All have a very generous amount of "topper" which does get less towards the bottom of the box, but at the end theres plenty fallen to the bottom 😍 22 happy bunnies here 😍🥰

25 November 2025
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a lovely review -22 bunnies all enjoying our hay and toppers is incredible to hear! Thank you :-)

Rated 5 out of 5 stars

Absolutely amazing!

At first I purchased the oat taster and meadow taster to see which one my rabbit would like the best and the meadow hay definitely came up on top but it’s needless to say that they are both great options. I love knowing I’m giving my rabbit something that is of such high quality time and time again and it never differs from being amazing every time. Even the treats and forage mixes are incredible (with marigold flowers being his favourite!)

20 November 2025
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a lovely review - We're so glad to hear that your rabbit enjoys our hay, treats and forage :-)

Rated 5 out of 5 stars

Hay Shed

Easy ordering process, great price, fast delivery and the bunny loves the hay

24 November 2025
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a lovely review -we are glad to hear our website is easy to use and your bunnies are enjoying their Hay :-)

Rated 5 out of 5 stars

Great stuff

We have ordering from The Hay Shed for the last couple of months now and are super impressed with the quality of hay! We always buy the timothy hay, it is green in colour and has very little dusty bits so doesn't feel as though we need up wasting lots. Would definitely recommend

26 November 2025
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a lovely review - it means the world to our team. We are glad to hear that your furries are enjoying our lovely Timothy hay!

Rated 5 out of 5 stars

With 6 very hungry bunnies it’s good to…

With 6 very hungry bunnies it’s good to know I can rely on The Hay Shed to deliver high quality products to my door fast.
My elderly bunnies are at an age where a good diet is vital and The Hay Shed always provide this. As a returning frequent customer I think this proves how much I value the standard of their products.
Myself and Harold, SweetPea, Nala, Bonnie, Dolly & Heidi thank you!

1 November 2025
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such an amazing review and for your loyal custom. We're so glad to hear that Harold, SweetPea, Nala, Bonnie, Dolly and Heidi have been enjoying their Hay Shed goodies.

Rated 5 out of 5 stars

Wouldn’t go anywhere else!

I have six bunnies and they all absolutely love The Hay shed hay and treats. Particularly the Timothy Hay, Calming forage and Dandelion roots. I’ve found it difficult to find a hay that they all like but The Hay Shed have ticked all the boxes for them. Speedy delivery too!

31 October 2025
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a lovely review - it means the world to our team. We're so glad to hear that your six bunnies love our hay, treats and forage!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, very good products. We wouldnt use any other comany as the experience is perfect, so no need to.

20 October 2025
Unprompted review
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Reply from The Hay Shed

Thank you for such a kind review, Mr Jennings. It's great to hear that you loved our products and experience shopping with us!

Rated 5 out of 5 stars

Hooray for the Hay shed

So I always use small businesses for my bunnie's hay and treats. I've ordered 'green' hay before from companies with varying degrees of success (some bales were more like straw) I heard about the hay shed from a lovely charity called The Bunny Jackpot foundation. I tried the 'hay buffet' box plus the dandelion root,dandelion leaves and pea flakes . The order arrived quickly and was well packaged . The hay was amazingly fresh. All 6 varieties went down well with my 2 but i think the alfalfa was the favourite. Will definately re order, especially as The Bunny Jackpot foundation will receive a donation from every purchase i make 🐰

16 October 2025
Unprompted review
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Reply from The Hay Shed

Thank you for such a lovely review Jackie. The Hay Buffet is such a great starting point for figuring out which of our hays your bunnies love the most, so I'm glad to hear it went down so well and that you will be re-ordering using the Bunny Jackpot Foundation code!

Rated 5 out of 5 stars

You won’t find better

I have two house rabbits and The Hay Shed now supply all my treats, leaves and hay toppers. The website is great, delivery is extremely prompt, packaging is perfect and the quality of every different product I’ve ordered (which is a lot) has been excellent. I really like this company and I trust them, I just don’t buy anywhere else now. Well done Hay Shed

15 October 2025
Unprompted review
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Reply from The Hay Shed

Thank you for such a kind review Karen. It's lovely to hear that your two rabbits have been enjoying their The Hay Shed goodies. Our team take great pride in producing and delivering top quality products, so it means a lot!

Rated 5 out of 5 stars

Mega impressed!

I ordered a large order from here the other day and I just had to leave some positive feedback because I am so impressed.

My order was as follows;
Product Quantity Price
Timothy Hay - 20kg 2 £98.08
Flaked Peas - 250g 2 £10.07
Flower Power Megamix 2 £8.80
Apple Sticks - 250g 2 £9.58

I accidentally ordered 40kg hay instead of 20kg 🤦🏻‍♀️ but I am so impressed with the quality and the amount I have received for my money.

I have 6 guinea pigs and this will last them months.

The hay comes really compressed in each box so there is absolutely loads in there.

I have used another small business in the past which I won’t name and their 10kg boxes of timothy hay were definitely not full to the brim so thank you The Hay Shed!

I will be placing regular orders with you!

21 October 2025
Unprompted review
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Reply from The Hay Shed

Thank you so much for taking the time to leave such a fantastic review! Our team takes great pride in delivering top quality hay, treats and forage, so it's great to hear that you are so impressed with our service. We hope your guinea pigs are enjoying munching!

Rated 5 out of 5 stars

My bunnies are obsessed

My bunnies are obsessed with the Timothy Hay and the Green Wheat. They get a mixture of both accessible 24/7 and they can't get enough of it. I'm always topping it up :) delivery is super quick, I've ordered Friday and received Saturday so many times. Absolutely fantastic service

17 October 2025
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a fantastic review Natalie - it really means a lot to the team. We're so glad to hear that your bunnies are obsessed with our Timothy and Green Wheat hay and you enjoy our service.

Rated 5 out of 5 stars

Excellent quality hay

Excellent quality hay, my fussy rabbit loves it. There doesnt appear to be any dusty off cuts or waste at all. Deliver came the next day which is always an added bonus!

15 October 2025
Unprompted review
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Reply from The Hay Shed

Thank you for leaving such a lovely review Kels. It's great to hear that your fussy rabbit has been loving our hay. Our team work hard to ensure its top quality and so tasty that even the fussiest of rabbits love it!

Rated 5 out of 5 stars

Our go to for plantain!

Our go to for plantain!
My four buns can't get enough of it!
Excellent quality and great value.
Hoppy customer 🐾

19 October 2025
Unprompted review
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Reply from The Hay Shed

Thank you Julia for your lovely review. We're so glad to hear your buns love our plantain!

Rated 5 out of 5 stars

Excellent products and service

Excellent products and service, fast delivery too.

18 October 2025
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave a lovely review Amanda. We're so glad that you love our products and service!

Rated 5 out of 5 stars

Amazing smelling dried goodies

My rabbit,Timber,is a very spoilt house rabbit and so when I went to The National Rabbit Festival this year I came back with lots of goodies for him including a bag full of things from this company. As an older bunny he is prone to a dirty bum but none of the things bought from The Hay Shed seem to upset his stomach. He's eaten,and enjoyed everything I've bought from there - Timothy,meadow hay, dried flowers,leaves,hay toppers. Since the show I've bought dried Rosehip and a bag of plantain. He loves both. I give him one rosehip every other day for his joints. It fascinates me how he manages to either chew around the seeds or spit them out but he always leaves a little pile of seeds when he's eaten one 🙈

17 October 2025
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave a review Nicola! It was so lovely to meet you at the National Rabbit Festival and we're so glad to hear that Timber enjoyed the products you bought from us.

Rated 5 out of 5 stars

10/10 Timothy hay!

My rabbits go absolutely mad for the Timothy hay, I have ordered a hay buffet to test and see if they like the rest now! The hay is top quality compared to where I used to get it from, definitely worth a try! Although I was wondering if something was a little mixed up as I worked out it’s 1/2 penny cheaper to buy 15kg (£2.44 per kg) of Timothy hay on subscription compared to 20kg (£2.45 per kg) when surely buying more should be a saving? so not sure if there’s a error there, either way 10/10 quality!

3 September 2025
Unprompted review
Rated 5 out of 5 stars

The best quality timothy hay I've ever…

The best quality timothy hay I've ever bought, its so long and really crunchy, the bunnies went mad for it. Unlike previous hay I've purchased elsewhere there was no wastage whatsoever with this hay, as the bunnies ate almost every single strand!
Will definitely be buying again.

29 September 2025
Unprompted review

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