The Guitar Marketplace Reviews 833

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting the excellent condition of the items received and the wide selection of unique and high-quality guitars available. Many appreciate the competitive pricing of entry tickets and the favorable odds of winning, making it an accessible way to acquire dream guitars. The website is consistently described as trustworthy and easy to use, enhancing the overall positive experience. However, some people were dissatisfied with the delivery service, mentioning significant delays in receiving their prizes, with some waiting weeks or even months without clear communication. A few customers also reported issues with prizes not arriving at all or difficulties in getting responses from the company regarding these delays.

What people talk about most

Product

Consumers generally express high satisfaction with the products, particularly the guitars. Many reviewers... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers praised the quick delivery,... See more

Website

Customers consistently note positive experiences with the website. Many reviewers describe it as a "great... See more

Competition

Reviewers highlight positive aspects of competition, with many customers expressing satisfaction after... See more

Price

Clients share positive opinions on price, often highlighting the affordability and value. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was originally an angry review as I had been waiting a long time for a prize and had received no contacts or updates. Today a member of the company has reached out to rectify the situation. He se... See more

Rated 4 out of 5 stars

It does what it says on the tin. My mate won a les Paul on the guitar marketplace and it was delivered the next day by Royal Mail ( because we live too far from you) and it was all set up ready to go,... See more

Rated 4 out of 5 stars

It's an ok site but can cost you a small fortune buying tickets to win a Les paul or a Martin guitar. Been trying for months, but gave up. They do keep you sweet by letting you win £5 credit to spend... See more

Rated 5 out of 5 stars

Entered on a whim a few hours before the comp ended, bought 10 tickets. Woke up next morning to find I had won, fantastic! Matt emailed to confirm everything and sort delivery. Arrived very well pac... See more


Company details

  1. Musical Instrument Store

Written by the company

Guitar Competitions & Giveaways in the UK!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

833 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I feel incredibly lucky to have won two…

I feel incredibly lucky to have won two guitars on an instant win competition.

Not without my scepticism, I contacted TGM to see if I could transfer the guitar for something of the same value which I had in my basket! Cheeky but glad I asked as the team couldn’t have been more helpful… 10 days later a new axe and pedal are here in my possession!

Thanks TGM! An awesome win and great communication

Obviously this is gambling and I took the risk at winning nothing. If you want to play please realise the risk involved and do not spend beyond your means

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Highly Recommended! Genuinely a great company, I have been purchasing tickets for the last few months and was sceptical about the likelihood of winning anything. Everything is very transparent, you can see the number of tickets available and the cost of the individual tickets. I have won 3 guitars and the communication from the team is excellent.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

We have been lucky

We have been lucky. Between my wife and myself, we have won 5 guitars in the last year. We just get a few tickets each week, not hundreds. It’s totally random, so just getting a single ticket could be a winner. All our prizes have arrived very quickly, well packaged and in perfect condition.
There is always a good varied selection of guitars and equipment to choose from each week.
It gives us something to look forward to each week.

24 June 2025
Rated 5 out of 5 stars

Great guitar, great service!

Played for a couple of months with buying tickets and eventually got a win! Email arrived with notification of the win and the guitar arrived the next day. Very happy 😃 Will keep trying for another!

24 June 2025
Unprompted review
Rated 1 out of 5 stars

Won but didn’t get anything

Played for a while, finally won a prize and received email requesting my delivery information. Not heard anything since and there’s no obvious way to contact the company almost month on still not received anything.

22 June 2025
Unprompted review
Rated 4 out of 5 stars

Good prizes, good odds

This was originally an angry review as I had been waiting a long time for a prize and had received no contacts or updates. Today a member of the company has reached out to rectify the situation. He seemed very sincere, and it appears that a combination of a damage during transit from the supplier and email problems are what have caused the wait. Supplier is out of stock, so he has offered a number of options on how to proceed. Makes up for the previously negative experience.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Big wow!

Wow, to win a Gibson Les Paul Murphy Lab worth a small fortune for just £1.99p is madness! And then it arrives three days later is just fantastic service.
Great communication with Matt as well...

9 June 2025
Unprompted review
Rated 5 out of 5 stars

I can't believe it!!

I can't believe it!!! I'm now the proud owner of a beautiful vintage 1965 Gibson Southern Jumbo acoustic guitar. It plays and sounds incredible. I could only dream of owning a guitar like this and i can't believe I now do. Winning this guitar is seriously a dream come true.

2 May 2025
Unprompted review
Rated 3 out of 5 stars

I won a prize on 8th May draw...still waiting for it (or a meaningful response) 3 weeks later. *Updated*

I won a prize on 8th May draw, got confirmation email following morning, replied to confirm address, then...nothing. Sent several chase emails, no response. Then got a response from Jacob (having submitted an enquiry form via their website) on 23rd apologizing and promising to sort it out. 6 days later, no further word, despite 2 or 3 chase emails sent to him. Very poor service this time around. Have won things previously, and they had all been sent pretty promptly. Things can go wrong sometimes of course, but the failure to reply/acknowledge is very poor indeed.
**Update 7th June** Ben has stepped in and has explained some supply issues with the prize item (Sparks Neo) and has arranged for a set to be delivered on 11th June. Also provided £10 credit.
Updated my rating given resolution.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Won an Epiphone DG 335

Won an Epiphone DG 335! I’m over the moon, love the Guitar Market Place; great competitions and excellent transparent process of drawing out the winners. I couldn’t believe it when I heard my name being read out! Guitar was with me within a week. Thanks!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

3rd win…. Here’s to the 4th.

This site is fantastic. You don’t have to spend big money, everyone has the same chance of winning. This is the 2nd guitar that I have won, a Fender Classic Series ’72 Telecaster Custom in Black, lovely guitar.
Here’s too another win to add to my collection.
Thank you TGM

1 May 2025
Unprompted review
Rated 4 out of 5 stars

It is legit

It is legit. A raffle site. I did win a guitar but they raffled it but didn’t even have it in stock! Which seems weird. They sent a lower quality guitar and site credits to make up the difference. A win is a win I suppose…

24 April 2025

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