GreenThumb Reviews 

254
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, most reviewers were unhappy with their experience overall. Consumers find it extremely difficult to reach customer support by phone, frequently getting trapped in automated phone loops or receiving zero replies to their emails. Many customers also reported experiencing steep price hikes and unexpected charges for extra lawn treatments that they never approved in advance. Some people were satisfied with individual staff members who personally visit properties to treat lawns. Reviewers noted that certain local operatives are consistently polite, highly knowledgeable, and reliable during their scheduled appointments. These specific field workers manage to deliver good service despite the wider administrative issues.

What people talk about most

Service

Clients share ambiguous opinions on service, reflecting a mix of contrasting experiences. On one hand,... See more

Staff

Reviewers mention ambiguous feedback about staff, highlighting a sharp contrast between individual field... See more

Customer service

Users describe negative interactions with customer_service following recent corporate changes. Consumers... See more

Customer communications

Customers consistently note negative experiences with contact, highlighting that phone calls are frequently... See more

Price

People report negative experiences with price, feeling that fees have become quite expensive and no longer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Greenthumb have finally agreed to waive all charges after 6 days of communications to and fro. I am grateful for their final gracious message.

Rated 1 out of 5 stars

Since takeover by a Swedish company Greenthumb UK have stopped all communications with UK customers. I have made several phone calls and it ends up in a loop of a number of options and you end up onl... See more

Rated 1 out of 5 stars

We have been with Greenthumb over twelve years in total and up to 2024 we would have given five stars. Early this year our local franchisee retired and head office took over. We have absolutely no... See more

Rated 1 out of 5 stars

GreenThumb Bangor Northern Ireland is rubbish. An operative turned up this morning, unrequested, to treat my lawn! My gardener treated my lawns last week and is worried GreenThumb have caused damage.... See more


2.3

Poor

TrustScore 2.5 out of 5

254 reviews

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No history of asking for reviews

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2.3

All reviews

(254)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Since Glyn at Greenthumb has been…

Since Glyn at Greenthumb has been treating our lawns (front & back) we have seen a vast improvement, no weeds/moss etc and in the summer the grass looks a very healthy green.
Glyn is also very knowledgeable and advises us on what setting to cut the grass on etc.
All in all we are very happy with the service we receive from Greenthumb and would highly recommend.

28 January 2025
Unprompted review
Rated 1 out of 5 stars

I have been a customer of Greenthumb…

I have been a customer of Greenthumb for many years and generally been happy. However, prices have gone up ridiculously. Furthermore, they offered a clean/weed service and only completed half of it before aborting it due to my complaint. The Operative admitted there had been many complaints about this service and they were no longer going to advertise it (I'm not surprised).

I have had to send emails back and forth for numerous issues, no shows for treatment (when I've waited in, cancelled appointments) so I have made the decision to cancel my contract. Lo and behold, they are now asking for payment of a service (only half completed) from 7 months ago!

After my complaint, they arranged to come out and inspect and have a discussion with me, however they came when I was at work and had no access to the rear garden, so simply peered over my privet hedge from my neighbours garden and deemed this acceptable to investigate my complaint! Quite incredulous!! No further outcome or correspendence was sent until now, demanding payment for it! It is absolutely downright unprofessional. Even their Operatives don't speak highly of them and they are their employees!

13 January 2025
Unprompted review
Rated 1 out of 5 stars

A very poor service from greenthumb

A very poor service from greenthumb and even when cancelling appointments due to weather they still show up, do nothing and demand money.

They have been treating my lawn for a year and have missed treatments by months. No actual improvement to the lawn and in some cases seems to be worse.

The treatment plan they prescribed is nothing more than the pellets I can buy in any shop for a fraction of the price.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

What a friendly and very helpful GT team member:

What a friendly and very helpful young man who visited us today to carry out our winter Green Thumb treatment program to keep the moss growth down during the winter months, it was enjoyable to get an understanding of the treatment applied today: thank you:
Jonathan Smith.

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Grass maintenance

An excellent service well explained and carried out done by Cally who lives in Perth but covers Forfar area Excellent communication and really lovely happy young lady 10/10 an absolute asset to Greenthumb and no hesitation recommending to anyone many thanks Cally xx

7 November 2024
Unprompted review
Rated 4 out of 5 stars

A good team that arrived on time

A good team of two that arrived on time. They appeared to be knowledgable and able as well as friendly and polite. My only complaint would be that the cost was more than I expected which I imagine was down to the salesman who should maybe have returned to complete my order and clarify what would be included.

29 October 2024
Unprompted review
Rated 1 out of 5 stars

My lawn has been destroyed.

Green thumb lawn care have destroyed my lawn. Their contract is for four applications. After their fourth application my lawn is ruined and they are demanding an exorbitant amount of money to repair it citing an issue which their operatives have examined and informed me is non existent. Good way to extract money without taking the responsibility for the damage caused by them. Beware of this service!

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Kyle

Kyle, from the Shropshire branch, has been our regular agent for a while. He’s always very clear about the treatments on each visit. He has a very friendly manner and works very efficiently. He always reminds me to keep our dog off the grass for three hours - very caring.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

A positive experience

Had visit today from Kyle based at Market Drayton. Very polite and informative about what the days treatment involved and after care pointers.
I find the company very easy to deal with and would recommend them

23 October 2024
Unprompted review
Rated 5 out of 5 stars

The technician Mike is knowledgeable

The technician Mike is knowledgeable, does great work , offers good advice and is a great ambassador for the Pert £Fife based Green Thumb.
Dealing with the company is good and they are responsive to change requirements.
They are getting expensive but with a highly skilled technician such as Mike it is worth it . The results have been good despite a difficult growing year,

23 October 2024
Unprompted review
Rated 4 out of 5 stars

Good grass.

The regular treatment applied to our lawns has produced year long, good green, weed free grass. The work carried out by Tony has been effective and professionally done, using environmentally kind materials.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Lawn Care

Excellent Service. Treatment was carried out on due date. Lawn care advice given. Treatment and aftercare requirements explained.
Kyle was very knowledgeable and helpful. Thank you.

18 October 2024
Unprompted review
Rated 1 out of 5 stars

Poor service

Poor service. Damaged my washing line base beyond repair and had to replace it. Provided aeration and scarification when garden was saturated not in my presence and without my consent despite them repeatedly cancelling due to the same conditions. Tried to recover for the services and debt recover despite my paying in instalments. Disgusting attitude. The garden looks worse than when I started. Utterly useless. Dont believe any good reviews.

17 October 2024
Unprompted review

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