AVOID at all costs!! Sofas terrible after 2 days seats gone springs on base gone contant emails to debanams no joy so had to do charge back on credit card 6 emails sent to manufacturers no repl... See more
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AVOID AVOID! Absolutely appalling service. Delivered 1 correct sofa (cream 2 seater) and 1 other right hand chaise in Navy, goodness knows who this belongs to. Furdeco advised me to take them and call... See more
Company replied
The Sofa is great but unhappy with company Furdeco who delivered it. The first attempt the lorry broke down, the second attempt they were in and out so fast they didn't assemble it properly and I coul... See more
Company replied
The sofa took weeks longer to come than the estimate. When it did arrive it was the wrong colour . Taking it up with GBSC they merely said they had put the wrong photo on website. No apology - it was... See more
Company details
Written by the company
4 years INTEREST FREE credit with NO DEPOSIT options, exclusively at The Great British Sofa Company. Nationwide delivery within 14 days. Handmade in the UK.
Contact info
Unit 12B Wharfdale Road Euroway Industrial Estate , BD4 6SP, Bradford, United Kingdom
- 01274900322
- thegreatbritishsofacompany.co.uk
1.7
Bad
22 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
AVOID at all costs!
AVOID at all costs!! Sofas terrible after 2 days seats gone springs on base gone contant emails to debanams no joy so had to do charge back on credit card 6 emails sent to manufacturers no reply so av
19 February 2026
Unprompted review
Bought 2 x seater sofas
Bought 2 sofas , After a year fit for the bin a waste of £1000
Avoid
19 January 2026
Unprompted review
Reply from The Great British Sofa Company
Hello,
Im sorry but we cannot find you as a customer of ours.
Please be aware that we are NOT 'The Great Sofa Company' we are the 'Great British Sofa Company' and we do not sell through Debenhams.
I appreciate the likeness with the name but unfortunately you have left a review for the incorrect company. Please could you remove this?
Thank you.
Very poor service, customer relations poor, no refund
The sofa took weeks longer to come than the estimate. When it did arrive it was the wrong colour . Taking it up with GBSC they merely said they had put the wrong photo on website. No apology - it was collected and now, almost 3 months after I paid I have still not had a refund. I would not recommend at all
10 September 2025
Unprompted review
Absolutely appalling service
AVOID AVOID! Absolutely appalling service. Delivered 1 correct sofa (cream 2 seater) and 1 other right hand chaise in Navy, goodness knows who this belongs to. Furdeco advised me to take them and call Debenhams to get a replacement sent. 1 week later no resolution, cannot get hold of great british sofa company, Debenhams unhelpful and take days to respond with a chat bot answer. I'm left with a sofa I didn't order and once that I did. These companies are not worth dealing with, please shop elsewhere, I will not recommend. 1 week later and I have not been given any idea of when this will be sorted or been able to speak with anyone. Safe to say it loks like I've lost my money to GBSC however I have contacted the police for further investigation as this is wrong on so many accounts. Just beware of this company
9 July 2025
Unprompted review
Reply from The Great British Sofa Company
Hi,
Im sorry to hear of the trouble you are having with Debenhams. Please be aware that we are NOT 'The Great Sofa Company' we are the 'Great British Sofa Company' and we do not sell through Debenhams.
I appreciate the likeness with the name but unfortunately you have left a review for the incorrect company. Please could you remove this?
Thank you.
5 Stars!
Love my sofa, i ordered the Kensington corner. It’s so well made, delivery was super quick. I love it
15 January 2023
Unprompted review
Reply from The Great British Sofa Company
Hello Sofia,
Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!
The Great British Sofa Company.
Reply from The Great British Sofa Company
Hello Sari,
Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!
The Great British Sofa Company.
The Sofa is great but unhappy with…
The Sofa is great but unhappy with company Furdeco who delivered it. The first attempt the lorry broke down, the second attempt they were in and out so fast they didn't assemble it properly and I couldnt tell just by me sitting on it ,it wasn't until I tried to move it I realised they hadn't put it together properly. Needless to say they said I had signed for it so tough luck.
20 August 2022
Reply from The Great British Sofa Company
Hi Mary,
We're so sorry to hear you had a negative experience, this is not the level of service we strive to deliver and we hope this has not deterred you from using our company again.
The Great British Sofa Company.
Reply from The Great British Sofa Company
Hello Fiona,
Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!
The Great British Sofa Company.
Amazing service and amazing sofas
Amazing service and amazing sofas! I love my Kensington corner sofa, the quality is incredible and i love it!
I recommend this company 100%, forget dfs these guys are exceptional!
23 September 2022
Reply from The Great British Sofa Company
Thanks for the feedback! We are glad you like it and happy to help anytime.
Love my sofa
Love my sofa, looks amazing, great service, all packaging removed without asking.
22 June 2022
Reply from The Great British Sofa Company
Hello Sharon,
Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!
The Great British Sofa Company.
Beautiful sofa
Beautiful sofa. Very comfortable and very good price. Was a bit unsure at buying online at first but I can honestly say I can highly recommend
29 May 2022
Reply from The Great British Sofa Company
Hello Cathy,
Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!
The Great British Sofa Company.
Highly impressed with service and purchase experience.
Superior UK manufactured quality 3 seat Charlotte Sofa 3 with footstool purchased and delivered promptly. Customer Service and delivery exemplary. Highly recommended - having previously returned poor quality imported sofas from competitors.
22 May 2022
Reply from The Great British Sofa Company
Hello N Davies,
Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!
The Great British Sofa Company.
Superb!
We just love our sofa! We love the fabrics and how well it’s made, just super comfy and fits all family.
We got it even sooner than 14days!
I need to say that customer service was above and beyond , as we wanted to buy extra foot stool it was added specially for us to the website to make quick and convenient for us to purchase it.
Just superb! Massive Thanks to all team !
1 May 2022
Reply from The Great British Sofa Company
Hello Maria,
Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!
The Great British Sofa Company.
Reply from The Great British Sofa Company
Hello Kay,
Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!
The Great British Sofa Company.
Excellent service .
Excellent service .. good quality sofa.. good updates . No hesitation to recommend !
29 March 2022
Reply from The Great British Sofa Company
Hello Helen,
Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!
The Great British Sofa Company.
Quick delivery, good quality. Great customer service.
Very happy with my purchase from The Great British Sofa Company!
After we were poorly treated by staff at DFS when browsing for a new sofa, we decided to look elsewhere and am glad we did. We were able to apply for Snap Finance when purchasing which is always helpful! My phone glitched when making the £15 deposit so I called the GBSC who were very easy to talk to and helped me finish the application. They kept in good contact with me via text or email about my delivery and I received it within the 14 day time frame.
Sofa is lovely! Quick delivery! Great quality! Hopefully will last :)
15 March 2022
Unprompted review
Reply from The Great British Sofa Company
We are glad that you like the sofa and the service. We are a family business and all our customers are important to us. We hope you enjoy your sofa!
Extremely quick delivery
Extremely quick delivery! Ordered, manufactured and delivered all within a week. Customer service is 5* and you can contact them upto either 10 or 11 at night. Sofas are great quality. Thank you guys
12 February 2022
Unprompted review
Reply from The Great British Sofa Company
Hello Mark,
Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!
The Great British Sofa Company.
Fantastic customer service!
Fantastic customer service from start to finish! Had an issue with my ordering my sofa and they couldn’t do more to help, had a slight issue before it was delivered and it was sorted within the hour! Was estimated 11 weeks for delivery and it came on week 3! My sofa is gorgeous and so well made, the low price is an incredible bonus.
8 February 2022
Reply from The Great British Sofa Company
Hello,
Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!
The Great British Sofa Company.
Reply from The Great British Sofa Company
We have not had any notification and from seeing this review we have instantly taken steps in place to replace the issue side (issue due to a knot in the frame as we use real wood). We hope our swift service has changed the view. Thank you
Delivered within 3 weeks and amazing…
Delivered within 3 weeks and amazing quality so pleased. Also the delivery company lost a couple of cushions and they sorted it and sent them straight away and I received them within 2 days.
26 December 2021
Reply from The Great British Sofa Company
Hello Tam,
Thank you so much for taking the time to leave us a review.
We're so pleased you had a great experience and we hope to see you again!
The Great British Sofa Company.
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