The Gourmet Pantry Reviews 

2,954
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the food items, delicious treats, and the beautiful packaging that keeps delicate products completely safe during transit. People also warmly appreciate the very fast delivery times, excellent customer service, and the remarkable ease of browsing and ordering online. However, some customers also noted occasional minor issues such as packages arriving a bit later than expected, specific treats tasting ordinary, or items inside hampers being crumbly. Despite these few minor drawbacks, consumers remain consistently and highly satisfied with the overall service and wonderful product selection available.

What people talk about most

Product

Customers had positive experiences with product, appreciating the delicious flavours, high quality, and... See more

Quality

Clients share positive opinions on quality, appreciating the convenience and excellent standard of the meals... See more

Order

Consumers find order to be positive, highlighting fast delivery and beautifully packed food with a great... See more

Delivery service

Users describe positive interactions with delivery_service, noting consistently fast and prompt shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so happy with my order from gourmet pantry.Delivery was fast and food was beautifully packed.I had variety of snack foods and they all look delicious. Jen’s biscuits are so delicious, highly rec... See more

Company replied

Rated 5 out of 5 stars

We have appreciated the convenience and the quality of the meals from Gourmet Pantry . It was recommended to us by a neighbour who is on his own. I have been involved in food preparation as a consum... See more

Rated 5 out of 5 stars

i have purchased the tart cases from many different places and they always turn up chipped and broken. The gourmet pantry package delicate items with so much care and include a note letting Australia... See more

Company replied

Rated 5 out of 5 stars

Exceptional online service as usual, my Dad loves his hampers of special treats he wouldn't normally be able to buy as an 86 yr old pensioner. I love being able to spoil him from a distance and the se... See more

Company replied


Company details

  1. #1 of 5 best companies in Gift Basket Store
  2. #1 of 7 best companies in Corporate Gift Supplier
  3. #6 of 18 best companies in Gift Shop
  4. #2 of 4 best companies in Gourmet Grocery Store
  5. #3 of 15 best companies in Hobby Store
  6. #1 of 3 best companies in Online Food Ordering Service

Written by the company

The Gourmet Pantry was founded by Australian foodies to help bridge the gap between gourmet food distributors and the people who enjoy their products. We are exclusively online to keep the prices of our products low, and so we can supply Australia's best food brands to customers wide across the nation! We supply only Australia's best brands. Today, we represent household names like Ernest Hillier Chocolates and Valley Produce Company, as well as regional Australian brands such as The Regimental Condiment Company. We also venture up to the Mediterranean coast to supply Italy's favourite one-pot gourmet meals from Tiberino.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(2,954)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Gourmet Gifts

I was looking for King Island Smoked Olives and found them here, good price, quick service, lots of delicious products to choose from, beautifully packaged and fast delivery. Will definitely order again.

28 October 2024
Unprompted review
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Bonnie, we're very happy to hear you found some new gourmet treats to try, and our service was excellent. We look forward to assisting you again soon.

Sarah - The Gourmet Pantry.

Rated 5 out of 5 stars

Love their specials!!!

Love their specials products always arrive packaged beautifully and within quick timeframe and goods are fresh and would totally recommend.

13 September 2024
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Reply from The Gourmet Pantry

Great to hear our TGP gifts all packaged beautifully and delivered in a quick time frame too

Rated 5 out of 5 stars

Perfect

Fast shipping, well packaged, all good thank you.

6 October 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Great to hear, TGP is fast and well packaged!

Rated 5 out of 5 stars

Jens Anzac biscuits

Great product at excellent price with reliable delivery.

24 July 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Great to hear, excellent prodducts, price and reliable delivery

Rated 5 out of 5 stars

…Excellent

I have only made one purchase so far but will have no hesitation in purchasing in the future. The pastry shells were perfect, the delivery 100% and the courtesy by your staff was top rating. Many thanks

2 September 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

We're very happy to hear you've had a 5-star experience with us, Val. Thank you for your lovely review. We look forward to assisting you again soon.

Sarah - The Gourmet Pantry Team

Rated 5 out of 5 stars

Prompt attention and delivery

Prompt attention and delivery. Goods beautifully packaged!

31 August 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Great to hear TGP provided the best service and wel packaged too!

Rated 5 out of 5 stars

Super quick dispatch and very well…

Super quick dispatch and very well packaged. The only thing I would say is maybe give an option to deliver via courier, I would happily pay a delivery fee to not use Australia Post.

24 September 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Thanks for the wonderful feedback, Gary. We're glad you were happy with the delivery and packaging. Australia Post is our preferred delivery partner, however we're always open to new options so this is something to keep in mind. Thank you for choosing The Gourmet Pantry and we hope to assist you again soon.

Sarah - The Gourmet Pantry Team

Rated 5 out of 5 stars

Easy to purchase productson the…

Easy to purchase productson the website. Great delivery and pick up options available. Would order again.

24 September 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Hi Matt, thank you for taking the time to leave a lovely review. We're happy to hear it was a seamless ordering process. Thanks for choosing The Gourmet Pantry and we look forward to assisting you again soon.

Sarah - The Gourmet Pantry Team.

Rated 4 out of 5 stars

Quick Service & Delivery

The products were delivered quickly and well packaged

17 September 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Great to hear quick service and well packed too!

Rated 5 out of 5 stars

All good

All good, will infill with lemon butter for special occasion.

17 September 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Sounds a great combination!

Rated 5 out of 5 stars

delicious

My order was promptly delivered, safely packed and, of course, delicious. Lakrids by Bulow is always a treat, and Officers' Mess conserve is superb.
The service from Gourmet Pantry is always top notch.

13 September 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Great to hear!

Rated 5 out of 5 stars

Easy to order

Easy to order
Fast delivery
Delicious food

13 September 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Great to hear!

Rated 5 out of 5 stars

Very happy with my purchase...biscuits…

Very happy with my purchase...biscuits are soo fresh and delicious 'sweet' delights...!!
My package was professionally packed and the biscuits arrived safely...and UNBROKEN...!! Would highly recommend this seller...looking forward to receiving many more orders...!!

13 August 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Great to  to hear

Rated 5 out of 5 stars

Arrived on my brothers Birthday.

Arrived on the day of my brothers birthday and he loved Thank you so much.

6 August 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Great to hear TGP deliveries arrived on the time and on the birthday!

Rated 5 out of 5 stars

Delivered on time

Delivered on time, a wonderful surprise for my sister :0)

27 August 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Hello Moira
We appreciate your review of The Gourmet Pantry.
Have a lovely week.
Thanks
Kimmy

Rated 5 out of 5 stars

Produce excellent,fast safe delivery I…

Produce excellent,fast safe delivery I will be buying more I highly recommend the gourmet pantry

16 August 2024
The Gourmet Pantry logo

Reply from The Gourmet Pantry

Hello Robyn
We appreciate your review of The Gourmet Pantry.
Have a lovely evening.
Thanks
Kimmy

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