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Review summary

Created with AI, based on recent reviews

Considering 192 reviews, reviewers had a great experience with this company. Customers are consistently impressed with the quality and craftsmanship of the jewelry, noting that pieces look and feel premium, are well-made, and often exceed expectations. Many appreciate the durability, mentioning that items withstand daily wear without tarnishing or damage, making them suitable for sensitive skin. The ordering process is frequently described as easy and smooth, with many people receiving their products quickly and well-packaged. However, some customers also noted issues with delivery times, experiencing significant delays or unexpected additional charges. A few other people also felt that customer service was unresponsive or unhelpful when problems arose, such as missing items or unfinished products. Additionally, some reviewers found the product packaging difficult to remove, or felt the actual jewelry did not live up to its online appearance.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Customers generally express satisfaction with the quality of products, often highlighting the craftsmanship,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the quick shipping and delivery of... See more

Delivery service

Users describe ambiguous interactions with delivery service. While many customers praise fast shipping, with... See more

Customer service

Consumers find customer service to be ambiguous. Many customers praise the support team for being phenomenal,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering from Gasper Jewelry was super easy and smooth from start to finish. The delivery was fast — everything arrived right on time and well packaged. The quality blew me away — from the 8mm Cuban l... See more

Company replied

Rated 5 out of 5 stars

Very nice products. As an amateur who dabbles in jewelry, I was able to easily snap off the dangling Gasper medallions that NO ONE wants on their wrist. Not sure why it's necessary. Is there another... See more

Rated 5 out of 5 stars

One of the best jewelry brands I have ever shopped at. I got my boyfriend three rings for Christmas and got a complimentary travel jewelry case as well and he is obsessed with them. The whole process... See more


Company details

  1. Fashion Accessories Store

Written by the company

We're flipping the script on jewelry norms. Expect top-notch quality that outperforms and outlasts, designs that make a statement, and prices that leave our competitors in the dust. We're here to empower and impress, no fluff, no overpricing - just pure, standout style.


Contact info

4.0

Great

TrustScore 4 out of 5

938 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful chain and pendant

Beautiful chain and pendant. I got a shorter chain than I meant to but I actually like the look. It’s a great piece and durable as well. Would recommend and would buy more!

10 April 2026
Unprompted review
Gasper.co logo

Reply from Gasper.co

Hi Ryan,

Thank you so much for the 5-star review! We are stoked to hear that the chain and pendant are working out for you, and it is great that the shorter length turned out to be a look you love.

Since you mentioned you originally intended for a longer fit, you might want to check out our Chain Extender next time you visit the site. It is designed specifically to give you that extra bit of length whenever you want to switch things up.

We really appreciate the recommendation and look forward to seeing you back for more soon!

Gasper.co Team

Rated 5 out of 5 stars

Super fast shipping and Beautiful Necklace

Superfast shipping and wonderful customer service. Customer service was friendly and accommodating for all of my needs. Five out of five stars. The product is cute and I have received a bunch of compliments on my matching necklace set. I am already eyeing some other pieces from the website! Definitely worth the value for the great product!

20 April 2026
Unprompted review
Gasper.co logo

Reply from Gasper.co

Hi Matthew,

Thank you so much for the 5-star review! We are thrilled to hear that your matching necklace set has been such a hit and that you are already getting so many compliments on it.

It is also great to know that our support team was able to help you out and that your order arrived so quickly. We put a lot of effort into making sure our service is just as good as the jewelry itself, so your kind words really mean a lot to us.

We are excited to have you back when you are ready to pick out those next pieces you have your eye on!

Gasper.co Team

Rated 4 out of 5 stars

Beautiful! But unexpectedly

Recently made two purchases with Gasper.co. The first went smoothly and the pieces i ordered arrived wonderfully packaged. The void black spectrolite pendant was larger than i expected but is still a beautiful stone.
However, when trying to order a void black onyx bracelet and pendant gift set, i was notified that delivery to my location was unavailable and could not complete that order, so instead ordered a single void black onyx pendant which then worked.
The pieces are beautiful but would have loved to have been able to get the set as well.

20 April 2026
Unprompted review
Gasper.co logo

Reply from Gasper.co

Hi there,

Thank you so much for the 4-star review and for your recent purchases! We are glad to hear that your first order arrived safely and that you are enjoying the beauty of the Spectrolite pendant.

Regarding the trouble you had with the gift set, we want to thank you for bringing that to our attention. It turns out that was a technical issue on our end, and thanks to your feedback, our team was able to get it fixed right away. You should now be able to order sets to your location without any problems.

We are so happy you love the pieces you received, and we hope you can get your hands on that set next time!

Gasper.co Team

Rated 3 out of 5 stars

The chain was way too heavy

The chain was way too heavy. Perfect length but too heavy for the drop. The drop is beautiful but I’ll have to find a lighter chain for it to look really good. On a man it might be ok but too heavy IMO for a woman

13 April 2026
Unprompted review
Gasper.co logo

Reply from Gasper.co

Hi Karen,

Thank you for your review and for giving us a try! We are sorry to hear that the chain felt a bit too heavy for your style, though we are glad you found the pendant beautiful.

We design our chains for heavy-duty wear, which means they can feel a bit more substantial around the neck than standard jewelry. We choose this build because it provides a solid drape and the kind of longevity that is hard to find anywhere else.

We appreciate your feedback and hope you might give our sleeker and slimmer chains a chance in the future. We have some great options that offer that same quality with a much lighter feel.

Gasper.co Team

Rated 2 out of 5 stars

It is advertised bigger

It is advertised bigger, than it Actually Is.

14 April 2026
Unprompted review
Gasper.co logo

Reply from Gasper.co

Hi Diego,

Thank you for sharing your feedback with us. We are sorry for any confusion regarding the size of your piece.

We try to be as clear as possible by providing the specific dimensions for our jewelry on each product page to help you get a better feel for the scale before you buy. We definitely want you to be happy with what arrives at your door, so we appreciate you letting us know it didn't meet your expectations.

If there is anything we can do to help you find a piece that is a better fit for you, please don't hesitate to reach out!

Gasper.co Team

Rated 5 out of 5 stars

This is my second tanzanite chip

This is my second tanzanite chip . I bought it to keep here at my 2nd home. Always whenever I wear it I get lots of compliments. I’ve given several people the website to get one. Everyone thinks it’s really expensive and are shocked and please to learn it only looks that way.
I plan to get another color perhaps in silver.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service!!

Amazing service!!

In addition to very quick shipping, the team at Gasper has been responsive, understanding, and generally very quick to action and overall amazing! There has been the best Customer Service I’ve had all and I will come back again!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

My order got lost because of a local…

My order got lost because of a local postal carrier, which was not the fault of Gasper. How they handled it was really perfect. They did the whole research and gave me instructions on how to do the research on my end and to contact my local postal service. In the end, the conclusion was made that the fault was of the local delivery guy that lost my package, and Gasper is willing to compensate for the losses. I will give them five stars for the service, and I'm looking forward to buying more.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Gasper Jewelry combines elegance

Gasper Jewelry combines elegance, quality, and wearability in a way that feels effortless. Definitely a brand I’d recommend if you’re looking for timeless pieces that actually last.
The finishing is clean, the shine is beautiful without being too loud, and most importantly, it looks even better in real life than in photos.
What I loved the most is how versatile their designs are. You can wear them daily for a simple, classy look, or style them for a more dressed-up occasion.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Never received and no refund or…

Never received and no refund or replacement offered! It’s been weeks now and nothing. Very unhappy. Please be careful.

20 February 2026
Unprompted review
Gasper.co logo

Reply from Gasper.co

Hi Carl,

We are truly sorry to hear that you haven't received your order yet and that you feel unsupported. This is definitely not the experience we want for you, and we apologize for the delay and any frustration this has caused.

Please reach out to our team directly with your order details so we can look into this immediately. We never leave issues like this hanging, and we always make sure to provide a resolution, whether that is a replacement or a full refund for a lost package.

We want to make this right for you as quickly as possible, so please get in touch so we can help.

Gasper.co Team

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