Thefurgranceshop Reviews 12

TrustScore 4 out of 5

4.2

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Company details

  1. Pet Supply Store

Written by the company

It’s our mission to offer something completely unique using our experience in both the dog grooming and perfumery industry - we bring a range of products that combines the ultimate home grooming experience with long lasting fragrance, produced completely ethically. We’ve combined the finest essential oils to provide a range of dog grooming products that not only have a long lasting fragrance, but can also have a positive impact on your dog’s health and emotional wellbeing. Our range of high end shampoos and sprays has achieved just that and we’ve poured our fragrance expertise into every bottle so you can take home a product to be proud of that’s kind on the coat, kind to the planet - and smells amazing too!


Contact info

4.2

Great

TrustScore 4 out of 5

12 reviews

5-star
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1-star

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Rated 5 out of 5 stars

First time we have tryed the shampoo…

First time we have tryed the shampoo from Thefurgranceshop. It smelt gorgeous, great lather, left Eric coat feeling lovely + soft. Will definitely buy again. Highly recommended 👌

14 January 2022
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Reply from Thefurgranceshop

Hi Ann
We’re over the moon you love our products! And glad Eric looks and smells amazing! Thanks for supporting our business! 🐾

Rated 5 out of 5 stars

You wont regret it!

Bought shampoo and fragrance as a present for my fur-nephew and his family loves it. Much better alternative to the smell of fox poo which he likes to roll in!
Great packaging, looks great, smells great, fast delivery, no complaints!
Will use again!

11 January 2022
Unprompted review
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Reply from Thefurgranceshop

Thanks so much for the review Michael and we’re glad your fur-nephew loves it and is smelling fresh 👌🏽 🐾

Rated 5 out of 5 stars

Just bought from the new range

Just bought from the new range, absolutely thrilled with it and it smells so good on our grand dogs coat. Lovely smell and soft coat 🐾🐾🐶

29 December 2021
Unprompted review
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Reply from Thefurgranceshop

So so glad you love it Maxine! Here’s to soft coats and gorgeously smelling doggies 🥂 🐾

Rated 5 out of 5 stars

Smells great

Smells great! Haven't used the shampoo as yet but the fact that the shampoo and spritz smell the same is great.
Will definitely be buying again.
🐕🐾

21 December 2021
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Reply from Thefurgranceshop

Thanks so much for the kind words! We’re glad you love the products too! Just wait until you layer the Furgrance spritz over a freshly groomed coat! 😍 Thanks for the support and Merry Christmas 🐾

Rated 5 out of 5 stars

Absolutely amazing product

Absolutely amazing product, smells great and brilliant service, my order was ready to collect when stated ! Will definitely use again

19 December 2021
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Reply from Thefurgranceshop

Thanks for the review! Really happy to hear you loved our products and we are grateful for the support. If you’re on Facebook, follow our page to keep up to date with our products and please copy your review to our page. Would be greatly appreciated. 🐾

Rated 5 out of 5 stars

Brilliant shampoos

Brilliant shampoos, fast delivery, dogs are clean, coat is soft and conditioned and they smell gorgeous!

18 December 2021
Unprompted review
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Reply from Thefurgranceshop

Thanks for the review Alexx. We’re happy to hear you’ve loved the products and have some fantastically smelling pups 🐶 🐾

Rated 5 out of 5 stars

Amazing products!!

Bought a geranium, violet & thyme set for my dog and I love it! It’s smells so clean and fresh, I washed my dog 3 days ago and when she walks past me I can still smell it! I will definitely be trying the rest of the product lines!

18 December 2021
Unprompted review
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Reply from Thefurgranceshop

Hi Lisa
Thanks so much for the review! Glad you enjoyed the products and have seen the benefits of layering up your shampoo and Furgrance. Thanks for your paw-chase 🐾

Rated 1 out of 5 stars

I’ve given one star because I haven’t…

I’ve given one star because I haven’t received my order I’ve emailed but no reply

18 December 2021
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Reply from Thefurgranceshop

Hi Nicola
Really sorry to hear you haven’t received your parcel.
We responded to your email when we received it yesterday 17.12.21 and also today 18.12.21. It might be worth checking your junk mailbox?
Your order was sent via Royal Mail signed for delivery and an update, along with the tracking number was sent to you in the email.
Unfortunately the delivery delays (we assume down to Christmas & covid) are out of our hands. However, as per our email, if your parcel hasn’t arrived in Monday’s post, we will be happy to ensure a replacement is sent to you before Christmas.
As a small, new business - it’s as frustrating for us as it is you when things go wrong that are beyond our control. We hope that once you’re in receipt of your order, you’ll reconsider your review.
Have a lovely weekend

*update*

Hey Nicola,
Further to our conversation following your parcel being delivered on Saturday morning, we are so happy you’re in receipt of your items.
We hope you’re happy with your purchase and would be grateful if you’d consider amending your review score 🙏🏽

Have a wonderful Christmas & New Year!
Jason 🐾

Rated 5 out of 5 stars

Can’t wait to buy some 😃

These products were used on my fur baby whilst being groomed & he smelt furbulous!
Will definitely be placing an order 🐾

15 December 2021
Unprompted review
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Reply from Thefurgranceshop

Hi Wendy
So glad you liked the products! Look forward to you trying the rest of the range. You can click and collect too from Stay N Play Doggy Daycare Radcliffe or Bury via our website. 🐾 p.s - stealing ‘furbulous’ 😉

Rated 5 out of 5 stars

Fabulous products

I have recently placed my order for Juniper, Bergamot & Cedar Spritz and the shampoo and conditioner, they have now arrived and smell amazing.
Very easy ordering process and quick delivery, will be ordering again.

15 December 2021
Unprompted review
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Reply from Thefurgranceshop

Thanks so much for the review Jo! Glad you liked the products and they arrived with you in good time. 🐾😊

Rated 5 out of 5 stars

Top marks for the furgrance spritz.

Was struggling to find a natural fragrance for my 2 fur baby’s. But I can say the furgrance spritz tops them all! It’s all natural ingredients, plus the smell is unreal. Wouldn’t mind spraying this on myself, never mind the dogs! Thank you the furgrance shop!

9 November 2021
Unprompted review
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Reply from Thefurgranceshop

Thanks for the great feedback! So glad you enjoyed the products. Wonder if anyone would tell if you wore the Furgrance for the day 😂 🐾

Rated 5 out of 5 stars

Geranium thyme and violet shampoo and conditioner

After dealing with a stinky Bella for a weeks and trying nearly every shampoo and conditioner on the market and sometimes having to use nearly a full bottle of shampoo we finally found this amazing product. Bella has never smelt and looked so good, even after muddy walks traipsing through streams and puddles. Bella absolutely loves this product and so do we!!

22 October 2021
Unprompted review
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Reply from Thefurgranceshop

Thank you Sarah! I bet Bella turns noses wherever she goes. So glad you liked the Geranium, Thyme & Violet. It’s turning out to be our best seller 😊

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