thefreezepipe.com Reviews 581

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 33 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the customer service, noting quick and helpful responses to issues. Many also find the products effective in cooling hits, making for a smoother experience, and some have found the quality of certain items to be excellent and durable over time. However, some people were dissatisfied with the product's quality and price. Several users reported that products cracked or broke easily, even without being dropped, and some felt the items were overpriced for the quality received. There were also mentions of products not performing as advertised, such as not staying cold long enough or having issues with parts fitting together properly.

What people talk about most

Product

Consumers find product to be ambiguous, with many expressing disappointment. Reviewers report issues such as... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers express significant disappointment, citing issues... See more

Price

People report negative experiences with price, consistently finding products to be an expensive waste of... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers found the support prompt, courteous,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Pipe cracked in the freezer after 2 months or less.. leaked every where.. giving it one last shot then done

Rated 3 out of 5 stars

The bowl falls out and sets fires. Simple screw-in threads people! The koozie covers the "stabilizer legs". So the pipe rolls over, the bowl falls out and sets fires. Seriously?! Extremely disappointe... See more

Rated 3 out of 5 stars

The only problem I have with the set up is the bowl….. I’m on number three. They keep cracking. I don’t know what kind of glass are made out of, but I don’t think that can handle the heat. I’ve tried... See more

Rated 4 out of 5 stars

These guys make a great product, however quality does vary, and for certain circumstances slides. 🙏 God willing no Glass will break before it's time and other than variations this glass is second to... See more


Company details

  1. Tobacco Shop
  2. Internet Shop

Written by the company

Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.


Contact info

3.2

Average

TrustScore 3 out of 5

581 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

After wanting a freeze pipe for a long…

After wanting a freeze pipe for a long time, my wife finally bought me one because I read the reviews saying it was very sturdy. Well about the fourth use. It rolled off about a 19 inch table onto a carpet that was on Pavers so there was a carpeted cushion before the pavers, and the bowl part broke away from the rest of the pipe of super disappointed contacted freeze pipe, and they offered a discount on the next one their pipes they sell online other companies that guarantee against breakage. These are too expensive for me to risk it again after being told they’re very very strong super disappointed, Mayer beware does you put ice in a bong and deal with it?

1 October 2025
Unprompted review
Rated 2 out of 5 stars

Not worth the hype

ZERO RETURNS, NO EXCEPTIONS. Takes waaay longer than on hour to freeze and doesn’t stay cold an hour. Its good for a couple rips, thats all. If you really want it to work you have to freeze > use > freeze > use over and over. Def not worth the hype. Easier to use ice cubes and pour out water.

12 August 2025
Unprompted review
Rated 2 out of 5 stars

BUYER BEWARE

BUYER BEWARE
The pipe worked as advertised. The durability and temperature difference is what attracted me. I have a movement disorder. I dropped the down pipe and it shattered. Wouldn't be a big deal - except you cannot buy just that. You have to commit to a bong base and downpipe combo ($65 minimum) in order to use it again. The clip system that Blocks everything in, also prevents going and getting a replacement at the local smoke shop.
**If your clumsy, drop things, or have a movement disorder, None of them are for you !! You will end up spending more than the original unit after one accident !! Hope this helps. I found out the costly way. TheWhiteRedFox

5 July 2025
Unprompted review
Rated 5 out of 5 stars

I just purchased my 2nd piece

I just purchased my 2nd piece from this company the pipe I purchased originally is excellent, so I just wanted to upgrade to their bong. I am sure I will have an even more enjoyable smoking experience.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and fast shipping!

Great quality and fast shipping!! I recently broke a price and had to buy replacement part, the person who I chatted with helped me right away and directed me to exactly what I needed.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

I have just ordered the DNA so I don’t…

I have just ordered the DNA so I don’t know how it smokes or if the glass is heavy enough to withstand being frozen. I bought one for my wife and one for me. The reason I checked into this company is because she has COPD and needs something that doesn’t hit her throat so hard. I will update this review once I get the product and have tried it out. The ordering process was very, very easy.

1 June 2025
Unprompted review
Rated 4 out of 5 stars

These guys make great products

These guys make a great product, however quality does vary, and for certain circumstances slides. 🙏 God willing no Glass will break before it's time and other than variations this glass is second to none. Chinese Counterfeits can try and come close to Great, but will almost always settle for good....and why settle?

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Great products and Customer Service

Love their products! I have DNA pipes and a Bubbler Pro along with the Cone Chiller Pro. DNA pipe is easily my favorite pipe with 40 years experience!
One issue I had was quickly taken care of by Customer Service to my absolute satisfaction.

13 May 2025
Unprompted review
Rated 2 out of 5 stars

I purchased the Beaker Bong a few…

I purchased the Beaker Bong a few months ago. Never had a problem until my bunny rabbit (2 kg in wt) bumped the Bing. It tipped over and fell the distance of the arc in relation to the height of the Bong tipping over. Not a very far distance, less than 18" in a gently curving arc. It hit the rug and promptly fractured leaking glycerine everywhere. In over sixty years I have never had a glass bong fall over, pulled by gravity alone with no extra force, hit a soft rug and literally fractyre into several pieces. No, it wasn't frozen at the time. It was at room temperature. Nit a happy customer.

3 May 2025
Unprompted review
Rated 2 out of 5 stars

Used item sold as new

I purchased the mini enail as an addition to my collection. Got home from a work trip today exciting open it up and try it out, only to find that there is no charging cable or 2nd bowl. Looks as if this was a returned product they just sent back out. VERY DISAPPOINTED!!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Good Stuff

No Problems
No Fuss

Very worth the prices for the value you get. And knowing that the product is expensive to make its justified also a nicely made website for the products listed.

16 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look