The Foot Collective Reviews 116

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products and programs, often highlighting their effectiveness in improving foot health and overall well-being. Many appreciate the extensive educational resources provided, which help users maximize the benefits of their purchases. The customer service team is frequently lauded for being responsive, kind, and helpful, often going above and beyond to resolve issues. However, some people mentioned issues with delivery services, including missing items or delayed parcels. A few customers also reported dissatisfaction with the customer service's communication style, describing it as informal or dismissive when addressing delivery problems.

What people talk about most

Product

Customers consistently note positive experiences with product, with many expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, with many reviewers appreciating the high-quality content... See more

Customer service

Reviewers express satisfaction with customer service, highlighting it as awesome, responsive, and helpful.... See more

Staff

Clients share positive opinions on staff, with many reviewers describing the team's work as unique and... See more

Delivery service

Users describe ambiguous interactions with delivery services, with some customers experiencing issues such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The foot collective is great. Their products and programs are excellent and high quality. I have been using them for awhile and I have seen a lot of benefits from their programs. It’s not a band aid q... See more

Rated 5 out of 5 stars

This is a great course, I thought my foot movement and stability was ok before starting this course. It was when I ran down the stairs about 3 weeks in, that I realised how much my foot movement, bal... See more

Company replied

Rated 5 out of 5 stars

My experience with TFC has been excellent. Ordering was straightforward, goods arrived quickly. There was a small item missing from my package, but TFC were quick to respond and sent the missing ite... See more

Rated 5 out of 5 stars

Had a small issue with an order that was promptly handled, and resolved without any problems. The toe spacers are an excellent way to achieve proper alignment that benefits balance. Work them into you... See more

Company replied


Company details

  1. #12 of 15 best companies in Fitness Equipment Store

Written by the company

Simple tools and training to help you restore your foundation and explore the true potential right at your feet.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Never ending emails

Tried to unsubscribe, but no luck

11 December 2024
The Foot Collective logo

Reply from The Foot Collective

Hi Ed,
I'm very sorry that this has been your experience. I wanted to reach out to confirm that we have unsubscribed you from all marketing from us. Please reach out if you have any further questions.

Rated 5 out of 5 stars

The material and video footage revealed…

The material and video footage revealed a well structure program aim to facilitate the progression from the beginner into the more advanced exercises. From the user perspective, this facilitate and enriched the learning process and is a notorious aspect compared to other similar foot health implements.

25 November 2024
Rated 1 out of 5 stars

Extremely poor!

Extremely poor!! The product never arrived after 4 weeks and I never got an answer from my email this week. I’ve also changed my google review to one.

25 November 2024
The Foot Collective logo

Reply from The Foot Collective

Hi Monique, I'm very sorry to hear that this has been your experience so far. We have been in touch with you via email to rectify the situation. Please let us know if there is anything else we can do to assist.

Rated 1 out of 5 stars

I ordered it a week ago and tracking…

I ordered it a week ago and tracking says it hasn't even left the warehouse yet. So there's no point asking me to review it.

25 November 2024
The Foot Collective logo

Reply from The Foot Collective

Hi Laura, I’m truly sorry to hear that this has been your experience. It appears that the courier service has been delayed to update the tracking of your order. If you can please reach out to our customer support team via email (info@thefootcollective.com) and they will be more than happy to follow this up with the courier company to ensure you get your delivery as soon as possible.

Rated 5 out of 5 stars

The TFC Solemate - Truly Remarkable

The TFC Solemate kit has truly been the best purchase for my feet in decades. I wore orthotics to help with pronation for 30+ years & have been weening myself off them for the last 2-3 years. Watching the Foot Collective videos on how the foot works gave me the understanding I needed (& wished I had seen a few decades ago!) The wild toes, hacky sack & other exercises made a difference straight away. It has been the best purchase - way better value than a series of orthotic or exercise physiologist appointments!! I'm very happy!!

26 August 2024
Rated 4 out of 5 stars

Hacky sack

Hi! Very satisfied but I would wish that the hacky sack could come in different sizes, It is to large for my small thooths. Thanks for fun exercises. Best wishes Danielle

25 July 2024
Rated 5 out of 5 stars

I’ve discovered strength & fun with TFC!

Joining The Foot Collective has been a life-changing experience. Since becoming part of the community, I’ve noticed huge improvements in my overall strength and understanding of my body. I’m learning and experiencing more about how my body works and why caring for my feet is a must!

TFC truly embody their values of Truth, Fun, Community and if anything, over deliver on value! The Team are so helpful, knowledgeable and ready to support & guide in an engaging, playful way. I’m super grateful for the positive impact TFC has had on my life AND my children’s life and highly recommend them to anyone looking to improve their health from the ground up. 💚

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Responsive + prompt

A recognition that the shipping cost, at almost a third of the cost of the item I was considering, was too much and the offer of free shipping. Also the shipping was prompt, reliably tracked and so far I very happy with my toe spacers which I am wearing as I write 👍.

26 March 2024
Rated 5 out of 5 stars

I love the idea of what you're doing…

I love the idea of what you're doing and love the quality of the items in my Soulmate kit. You obviously have a passion for what you're doing. There's so much information on your website I don't quite know where to start but have so far been playing around with all the tools. Even though I don't know what I'm doing yet, I must be doing something right as my feet are less achy and that's only after less than 2 weeks.

14 March 2024
Show reviews in all languages. (116 reviews)

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