Absolutely fantastic gift hamper, full of tasty treats and cannot wait to enjoy. Very easy to order, tracked delivery and secure packaging (with ice packs!). Customer service has been excellent and ve... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What a find this website is! It's like a Borough market online with small local businesses and delicious food products. All are available to browse in one spot. Plus the customer service is the best... See more
I ordered Irish Porter Cheddar cheese and specifically requested an expiry date after Christmas, however, it expires way before Christmas. It also doesn’t look authentic and not the same as photo on t... See more
Company replied
I had an issue with what I thought was an undelivered parcel by the expected due date. The communication with Angie at TheFoodMarket was exceptional. It turned out the parcel was delivered, on time,... See more
Company details
Written by the company
The Food Market is no longer trading and this profile is not monitored
Contact info
United Kingdom
- thefoodmarket.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Definitely in the market for The Food Market!
What a great find bringing together lovely artisan products on one site. I ordered some interesting beers and an unusual Scottish alcohol free spirit.
What’s even better is that The Foodmarket is supported by a very friendly customer service who are at hand to help and sort out any problems, should the arise.
Highly recommended!
really easy to use and excellent…
really easy to use and excellent response time and service!
first class service.
The site was easy to follow, the time from ordering to dispatch was really quick. The items were well packed
and the courier was prompt and polite.
Will have no hesitation using them again.
Excellent
We had a faulty item which was from an outside supplier and we mailed The FoodMarket and within hours they had told us our replacement was being shipped first class.
Excellent service and would highly recommend.
The best customer service!
Customer service were 100% amazing. Delivery had been tried 4 times and customer services emailed me and I was able to arrange delivery to a different address.
Excellent customer service
Excellent customer service, staff very helpful. Wouldn't hesitate to use them again or recommend them
Excellent Communication & Customer Service
Had such a brilliant experience with the team at The Food Market. I made 2 orders with one if the merchants, however only one was delivered. After contacting the team, they chased this up for me and resolved the issue. The team kept in contact with me and provided regular updates, which was very impressive given that this was over the Christmas period! A big thank you to Angie & Rui! I found them both very helpful, polite and positive.
Single use plastic packaging
I bought 4 vegan mince pies that were delicious. What got me was the unecessary and replaceable single-use plastic packaging. I will look out for an urgent change in your nature unfriendly packaging policy before buying your products again. 😔
Positive experience after small issue
There was a small issue with my order recieved just before Christmas. It was dealt with very quickly and efficiently and I'll certainly be ordering again. Oh, and the cheese was lovely!
Fantastic company
Fantastic company. The produce is second to none and the customer service is the best I’ve encountered
A Wee Tad Praise
What an absolute joy to peruse TheFoodMarket.com
All the delight and surprise of discovery, like real life No really, only without the stress and fatigue
A really thoughtful and interesting company which has been a pleasure to become acquainted with
Great choice of products and they…
Great choice of products and they really went out of their way to help when I made an error on my order.
Excellent customer service…
I ordered a gin gift from Foodmarket yesterday. I realised I didn’t put a gift message. I, therefore, contacted them by email. They almost immediately replied and have now had another email from them confirming that the gift message has been added. Excellent customer service from Rui at Foodmarket. Thank you
Very Good. I ordered a very small item from this…
I ordered a very small item from this company. Sadly, it appeared that it got lost in the post. However, Angie at the company swiftly sorted things out and I was sent a replacement.
I am very impressed by how much care was taken of my tiny order from this company.
Fantastic customer service
Even though I didn’t receive the correct item from the merchant, the food market were extremely helpful and quick with responses which you don’t get much nowadays with customer service. They contacted the merchant for me and managed to get me a refund pretty quickly! Thank you again, highly recommended using the food market!
I highly recommend TheFoodMarket.com
I have used TheFoodMarket.com for the past 5 years and have never been disappointed. They provide excellent service and nothing is too much trouble. Their range of gifts are of high quality and are always well received. I recently sent an order, forgetting to put a gift message. Rui has kindly sorted it all for me, as always. A huge thank you for all their support over the years. I unhesitatingly recommend them.
Exceptional Service.
Exceptional Service.
Customer service was patient and understanding, as I was having problems with my computer.
I would highly recommend this company. And the produce was excellent.
Dave
Beautiful occasion cake for my…
Beautiful occasion cake for my wedding.great price looked amazing & tasted fantastic ❤️
would highly recommend & certainly use again
Many thanks
Great products and superb customer…
Great products and superb customer service. Will definitely use them again
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








