The Fog Works Reviews 

877
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Ordered a few times from this website now, and I can safely say that it's reliable and there's often so many opportunities to grab a bargain from the clearance section. You can often find things there... See more

Rated 5 out of 5 stars

I got what is probably my all time favourite work tank for £4.99, awesome. I need one that I know won't leak or let me down as I work in a harsh outdoor environment & I've found the Vapresso Orc to... See more

Rated 5 out of 5 stars

I was a little wary of purchasing this product as there are so many companies who say they guarantee their product works and often doesn't. My husband has bought more masks that I care to mention b... See more

Rated 5 out of 5 stars

This was my third order from fogworks, there stuff is reasonably priced and quick to come through, had a slight problem with one of the mods I ordered but the staff member Jon was quick to sort out th... See more

Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Your #1 Stop To Finding The Best Price On Vape Kits, Tanks And Everything In Between. Free Delivery On Orders Over £30.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

877 reviews

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4.6

All reviews

(877)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

non existent customer support

ordered coils various received some but order incompete also incorrect 4 emails no replies phone not being answered no communications at all entitled to a refund warning to others avoid this seller or risk the same

10 October 2022
Unprompted review
Rated 1 out of 5 stars

I ordered kizoku unlimit what I…

I ordered kizoku unlimit what I received was kizoku limit totally different rta I send back over 10 days ago sent several emails with no reply customer service is none existing not happy at all don't order here I've gave plenty time for them to sort out avoid

18 August 2022
Unprompted review
Rated 1 out of 5 stars

I have bought the wrong item them

I have bought the wrong item from them, checked that it hasn't been shipped and asked to cancel the order.. .... no response but 2 mins after my email I had a notification that the item has been shipped.... even if its 18:36 pm.
Will never deal with them ever again.
Money grabbing firm..... they can keep the money as its only £9 but they lost a customer. AVOID AVOID AVOID!!!

30 August 2022
Unprompted review
Rated 1 out of 5 stars

not got my order

Ordered a vape on Friday 11th march 2022. Paided a little more extra to get it here the next day still not received it. Toke the money out of the bank and not received my product sent them an email no response to that. Very disappointed beware people it might be a scam for all people.

13 March 2022
Unprompted review
Rated 1 out of 5 stars

Ordered twice received 1 order they…

Ordered twice received 1 order they said delivered but according to photo wrong address now they refuse to resend ty fog works and dpd they both don't acknowledge an email no other means to get in contact with them beware of the fog works soon as they got your money no customer services at all

27 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Item arrived faulty, doesn't power on. Contacted customer service and they sent a replacement without any hassle and it works perfectly

8 January 2022
Unprompted review
The Fog Works logo

Reply from The Fog Works

Hello D Arnold,

We are very sorry to hear there has been an issue with your item. Your ticket has now been responded to, we do apologise for the extra 24 hours in response time here.

Kind Regards,
TFW TEAM

Rated 1 out of 5 stars

Dreadful, in fact non-existent customer service

I've had a very strange experience with The Fog Works. I ordered something as a gift for someone, verified my age successfully- I have the email confirming.
Suddenly I received a generic email saying my order had been cancelled for no apparent reason, just 3 random options, but no firm reason as to why. This item is still showing as in stock on their website now, 5 days later.
I've emailed asking why and have had no reply from this seller. Very disappointing customer service. Thankfully found the same gift elsewhere.

UPDATE… how many weeks later is this reply?! Thanks for confirming in writing that you have rubbish customer service. I’ve got the email VERIFYING MY AGE SUCCESSFULLY. Will gladly send it to you. Don’t come back with this pathetic, ridiculously late nonsense reply. It’s embarrassing for you.

3 December 2021
Unprompted review
The Fog Works logo

Reply from The Fog Works

Dear H Lev,

Your order has the AV failed tag. Hence the order cancellation. We have checked and found your email which was a reply to the automated order cancellation email. Support emails need to be sent directly to our monitored email as displayed on our contact us page. You were refunded for this transaction instantly due to the AV failure. We have no interest in cancelling orders for no reason.

It is our legal duty to cancel non-age verified orders. If you have any further queries please email support@thefogworks.co.uk, directly.

Kind Regards,
TFW TEAM



Rated 5 out of 5 stars

Fogworks

I have used Fogworks a few times always good service, fast delivery and good quality products.

6 September 2021
Unprompted review

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