The Flooring Guys Reviews 

300
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent price point and high quality of the products, often noting their aesthetic appeal and durability. Many people are particularly impressed with the staff's professionalism, helpfulness, and expertise, highlighting their ability to provide valuable advice and efficient service. However, some customers also noted issues with the service, including delays, poor communication, and problems with installation quality. A few other people also felt that certain products were faulty or did not match descriptions, leading to dissatisfaction with the overall experience.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing rugs and flooring as high... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as amazing, soft, velvety, and... See more

Service

Users describe ambiguous interactions with service, with many reviewers praising the professional,... See more

Staff

Customers had positive experiences with staff, frequently highlighting their friendliness, helpfulness, and... See more

Price

Customers consistently note positive experiences with price, often finding products at extremely good or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent price point, quality and fast delivery. Happy my rug was made in Turkey, not China, and certified to not use child labour. Feels soft and looks perfect. Contemporary yet with nods to classic... See more

Rated 5 out of 5 stars

The flooring guys Willoughby Benjamin and Jason have done a fantastic job laying my hybrid floors. Benjamin and Jason gave me good advice and options which other companies did not. The quote was strai... See more

Rated 5 out of 5 stars

1st of all the rug I purchased is AMAZING QUALITY.!! ITS BEAUTIFUL!! ITS A KENDRA. Customer Service is Excellent. Tracking Notices spot on. Will be definitely buying more rugs from The Flooring Gu... See more

Rated 5 out of 5 stars

Had a really great experience buying laminate flooring here! Ross was super helpful, he answered all of my questions and offered a lot of great advice. The price and quality of the product are amazin... See more


Company details

  1. Flooring Store

Written by the company

Sydney Flooring Specialist, supplying hybrid flooring, laminate flooring, engineered timber flooring and rugs


Contact info

4.1

Great

TrustScore 4 out of 5

300 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(300)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Issue resolved efficiently

I'm very happy with the way an issue with my rug was handled. I received a rug that had been wrongly labeled by the supplier and hence the wrong colour. I appreciated having a phone number to ring to discuss the issue. Vincent was very helpful and got to the root of the problem and we arranged for the rug to be returned. Thank you so much.

16 May 2023
Rated 5 out of 5 stars

Thanks for a great service

Thanks for an easy, fast and efficient service. My only comment would be an easier search page. I knew what I wanted but found it difficult to look at other carpets. I have recommended you to my friends. Thankyou

16 May 2023
Rated 5 out of 5 stars

Lovely Floor Runner

Purchased a floor runner as hallway was empty and echoed. True to description on the website and prompt delivery! Great product and ease if purchase and delivery.

18 May 2023
Rated 5 out of 5 stars

The process was simple

The process was simple. I ordered, paid and collected the tiles that I saw at Bunnings but they said they would not have back in stock. The tiles I bought with the flooring guys were 40% cheaper than bunnings anyway. I will definitely use them again when buying tiles.

23 April 2023
Rated 1 out of 5 stars

Poor service

I still have not received my rug 3 weeks after purchasing it.
Customer service was unhelpful and didn't want to know about it. I paid insurance
Very poor service!

21 April 2023
Rated 4 out of 5 stars

Cladding a great price & quality

Great price & product seems to be of great quality.
I reduced from a 5 star rating for two reasons:
Website says "5% off... today only". It says it every day! And we didn't even receive it.
There was no communication since placing the order. No advice that the cladding was out for delivery, nor that it had been delivered. It was left at the front door with plastic wrap to hold it against the two pillars & the packing was left in a pile in front of our garage door. Luckily it wasn't out in the weather too long.

21 April 2023
Rated 5 out of 5 stars

Excellent tile samples

I recently purchased some tile samples. They arrived very quickly and were well packaged. The samples were much bigger than expected which was great.

21 April 2023
Rated 5 out of 5 stars

Museum Ainsley Rust 861

Delighted with our rug.
Slightly different in colour as in picture but fabulous none the less.
Arrived in 2 business days..!
Delivered and left as advised.

Will definitely buy again and already promoting your company to my friends and family..
Thank you 😊

17 April 2023
Rated 5 out of 5 stars

Great Tile Samples

Thankyou for sending me tile samples that were actually big enough to get a fair idea of how they will look. They were a good price, nice quality and arrived quickly.

28 March 2023

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