I have spent a lot of money at 5TFL
I have spent a lot of money at 5TFL. My family has 6 boards. I have purchase, and returned many things. They always have great customer service and are always willing to go the extra mile to help.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have spent a lot of money at 5TFL. My family has 6 boards. I have purchase, and returned many things. They always have great customer service and are always willing to go the extra mile to help.
Their rail guards/sidekicks removed the paint from the bottom of my board, part of the serial number and matrix code. They caused more damage than using nothing at all. Mr. Owner Jeff said he could only refund or replace the sidekicks and I was on my own with the damage to my board.
I might not be able to get future motion to service the board now and I'm pretty sure my warranty is done.
I read loads of reviews and everyone is happy with their customer service, I don't know what I did wrong to get treated so poorly. It was like he completely didn't care his product damaged my board.
Don't support a person/company that won't stand by their products.
Image is of the bottom part of TFL sidekicks with all the paint from my board on it.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.