had a wonderful experience booking my flights thanks to Jason He was polite, very helpful, and made the whole process completely easy and stress-free. Everything was handled quickly and professionally... See more
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Review summary
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Rachel has been so patient, helpful and informative. We managed to sort out our USA flights with no problems with 100% guarantee. Now looking forward to booking our group adventure to Sri Lanka.... See more
Company replied
Booked 2 business class return tickets to Singapore with this company.Was wary about using this company as usually book direct with airline but found the whole process very slick.Very professional ser... See more
Company replied
Our holiday involved 8 flights and 3 countries, with guides and contacts appointed at each stage. All went smoothly and we had a memorable holiday. Deborah was always quick to respond to questions e... See more
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Company details
About The Flights Guru
Written by the company
About TheFlightsGuru
As a leading online travel agency, we specialize in curating exceptional flight options and holiday packages tailored to suit your preferences, all at competitive prices. Our team comprises passionate individuals driven by a love for exploration and adventure, dedicated to crafting unforgettable experiences for every journey you embark on.
Why Choose Us?
Bespoke Travel Services that cater specifically to your preferences, ensuring each journey is suited to your needs.
Book with Confidence knowing that your money is fully financially protected with our ABTA and ATOL certifications.
Expert Guidance Guaranteed with a team of highly knowledgeable travel professionals with over 20+ years of experience in the travel industry and a vast network of connections worldwide.
Discover Unbeatable Discounts where we offer the best rates, products and services to our customers.
Contact info
5 Bickels Yard, 151-153 Bermondsey Street , SE1 3HA , London, United Kingdom
- 0203 923 8911
- sales@theflightsguru.co.uk
- theflightsguru.co.uk
4.8
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service by Martin…
We have used Martin a few times now and his service has been impeccable. He has always been accommodating to our needs and found the perfect deal for our family.
30 July 2026
Unprompted review
Reply from The Flights Guru
Dear Suhel,
Thank you for your 5-star rating.
We’re delighted to hear that you’ve had great experience with Martin many times and he has been especially helpful by keeping you informed and up to date throughout the process. We’ll be sure to pass along your kind words to him.
We look forward to assisting you again with your future travels.
Kind Regards,
The Flights Guru Team
Both Mathew and Edward were great in…
Both Mathew and Edward were great in helping me solve my payment issue
29 July 2026
Unprompted review
Reply from The Flights Guru
Dear Dylan,
Thank you so much for your wonderful 5-star review!
We are delighted to hear that Mathew and Edward was able to make your flight booking experience smooth and stress-free.
We truly appreciate your kind words and will be sure to share your feedback with Mathew and Edward.
Thank you for choosing The Flights Guru. We wish you a fantastic trip and look forward to assisting you again in the future.
Kind Regards,
The Flights Guru Team
I cannot thank Martin enough
I cannot thank Martin enough for helping us book our recent holiday. He made the entire process completely stress-free, found us an amazing deal, and handled every little detail with total professionalism. Highly recommended!
29 July 2026
Unprompted review
Reply from The Flights Guru
Dear Fatima,
Thank you for your lovely feedback. We’re delighted to hear that Martin managed your booking professionally and provided an amazing deal and positive service experience for you.
Your kind comments are truly appreciated by all of us at The Flights Guru, and we look forward to assisting you again in the future.
Kind regards,
The Flights Guru Team
This is now by 3rd holiday booking with…
This is now by 3rd holiday booking with Martin this year, he’s absolutely amazing to deal with, such a lovely personality and his customer service is next to non! He’s got the patience of a virtue! Martin truly goes well over and beyond for his customers from the second you make the call until the trip has come to an end. He will check in with you even whilst you’re on holiday and it doesn’t get better than that! I personally don’t think anyone can beat the prices aswell. Thank you once again for an exceptional service - your fav client R patel :)
29 July 2026
Unprompted review
Reply from The Flights Guru
Dear R Patel,
Thank you for your kind feedback and continued support. We’re delighted to hear that Martin provided efficient, helpful, and excellent service for your travel needs.
Your kind words truly mean a great deal to both Martin and the team at The Flights Guru.
We look forward to assisting you again in the future.
Kind regards,
The Flights Guru Team
Martin was a star
Martin was a star, he helped me through the whole process of booking my flights and gave me an amazing deal, I will definitely be booking with him again for his amazing service and patience with me!
29 July 2026
Unprompted review
Reply from The Flights Guru
Dear Ammarah Patel,
Thank you so much for your wonderful review and the 5-star rating!
We are delighted to hear that Martin was able to help create the perfect booking for you and provide the support you needed throughout the planning process.
We truly appreciate your kind words. Your trust and support mean a great deal to us.
Thank you for choosing The Flights Guru, and we look forward to helping you plan your next unforgettable holiday!
Kind regards,
The Flights Guru Team
HORRID
HORRID! BAIT AND SWITCH! GET YOU TO BOOK A CHEAP FLIGHT THEN LATER TELL YOU IT'S "UNAVAILABLE"! MEAN, RUDE AND TRY TO FORCE YOU TO SPEND HUNDREDS MORE! NEVER, EVER AGAIN! PATHETIC!
29 July 2026
Unprompted review
5 Starts Mathew
Hi.
I needed to change my meal in the flight. Mathew did is so fast without any hiccups. Very efficient. Very smart option to use WhatsApp to connect you guys.
Thank you Mathew. 5 stars service. Well done.
Will recommend you and check what else you offer.
Regards,
Yavor C
28 July 2026
Unprompted review
Reply from The Flights Guru
Dear Yavor C,
Thank you for your wonderful feedback. We’re delighted to hear that Mathew provided such amazing service and that you were happy booking with The Flights Guru.
Your kind comments truly mean a great deal to us, and we look forward to assisting you again in the future.
Kind regards,
The Flights Guru Team
Super supportive and helpful
Super supportive and helpful. Excellent customer person
28 July 2026
Unprompted review
Reply from The Flights Guru
Dear Maha Shuayb,
We are thrilled to hear that you had a enjoyable experience while booking your flights.
Providing helpful, courteous, and hassle-free service is what we strive for, so it's wonderful to know that we made the process simple and stress-free for you.
Your kind feedback is greatly appreciated and serves as a real encouragement to our team.
We hope to assist you again with your future travel plans and wish you a fantastic trip!
Best wishes,
The Flights Guru Team
Deborah has provided an excellent…
Deborah has provided an excellent service helping me to plan our trip to KL, Singapore and Bali. She has listened to our needs and suggested suitable accommodation. I look forward to working with her until our trip in March 2027
25 July 2026
Unprompted review
Reply from The Flights Guru
Dear Mrs Val Girling,
Thank you for taking the time to share your experience with us. We’re delighted to hear that Deborah provided such dedicated and supportive service throughout your booking.
She will be thrilled to receive your kind words. Thank you for choosing The Flights Guru, and we look forward to assisting you with your future holidays.
Kind regards,
The Flights Guru Team
On of best travel agency you can…
On of best travel agency you can connect with straightaway and they handle every customer personally by agents one the member Ashley has been very professional and helped with through my booking quickly best time help customers .
28 July 2026
Unprompted review
Reply from The Flights Guru
Dear Kamal Hassan,
Thank you for your lovely feedback. We’re delighted to hear that Ashley has provided reliable and attentive service throughout your booking experience.
Thank you for choosing The Flights Guru. We look forward to assisting you again in the future.
Kind regards,
The Flights Guru Team
The telephone advisor Jordan was…
The telephone advisor Jordan was attentive and proactive. He carried out a thorough search and was prompt in his replies, ensuring that I had all the information I required.
25 July 2026
Unprompted review
Reply from The Flights Guru
Dear Madaleine Roberts,
Thank you so much for your wonderful 5-star review!
We are delighted to hear that Jordan was able to make your booking experience smooth and stress-free. Providing helpful, patient, and dedicated service is what we strive for, and it's fantastic to know that Jordan's support made such a positive difference.
We truly appreciate your kind words and will be sure to share your feedback with Jordan.
Thank you for choosing The Flights Guru. We wish you a fantastic trip and look forward to assisting you again in the future.
Kind Regards,
The Flights Guru Team
Amended flight details
Needed to amend flight details, Mark was very helpful and sorted the issue out straight away for me.
27 July 2026
Unprompted review
Reply from The Flights Guru
Dear Sophie P,
Thank you so much for your wonderful 5-star review!
We are delighted to hear that Mark was able to make your flight booking experience smooth and stress-free.
We truly appreciate your kind words and will be sure to share your feedback with Mark.
Thank you for choosing The Flights Guru. We wish you a fantastic trip and look forward to assisting you again in the future.
Kind Regards,
The Flights Guru Team
Fantastic customer service
Fantastic customer service when I needed a name amended, quick and helpful support. Would recommend
27 July 2026
Unprompted review
Reply from The Flights Guru
Dear Hannah,
We are thrilled to hear that you had a enjoyable experience while booking your flights.
Providing helpful, courteous, and hassle-free service is what we strive for, so it's wonderful to know that we made the process simple and stress-free for you.
Your kind feedback is greatly appreciated and serves as a real encouragement to our team.
We hope to assist you again with your future travel plans and wish you a fantastic trip!
Best wishes,
The Flights Guru Team
Simon helped me through out from…
Simon helped me through out from chatting and when I was struggling with other information he kindly suggested to call me if it will be easy for me,which I agree,he’s very patient and helpful.he is really patient I have asked to send emails over and over still speak calmly and very polite. Thank you Simon.my son is happy flight date been changed.
26 July 2026
Unprompted review
Reply from The Flights Guru
Dear Ncane Singh,
Thank you for your lovely feedback. We’re delighted to hear that Simon managed your booking professionally and provided a positive service experience for you.
Your kind comments are truly appreciated by all of us at The Flights Guru, and we look forward to assisting you again in the future.
Kind regards,
The Flights Guru Team
Ashley was very helpful
25 July 2026
Unprompted review
Reply from The Flights Guru
Dear Customer,
Thank you for your fantastic feedback. We’re delighted to hear that Ashley has provided reliable and helpful service throughout your booking experience.
Your kind words are truly appreciated, and we’ll be sure to pass your feedback on to Ashley.
Thank you for choosing The Flights Guru. We look forward to assisting you again in the future.
Kind regards,
The Flights Guru Team
Simon was very helpful and got me my…
Simon was very helpful and got me my seat preferences for free on a long haul return flight when I couldn’t do it myself. Super quick and easy!
25 July 2026
Unprompted review
Reply from The Flights Guru
Dear Anna,
Thank you so much for your wonderful 5-star review!
We are delighted to hear about your experience with Simon. We're pleased that Simon was able to guide you through the booking process with patience, understanding, and professionalism.
Your kind words mean a great deal, and we will be sure to pass your feedback on to Simon.
We look forward to helping you plan your next adventure in the future.
Kind Regards,
The Flights Guru Team
flight guru is one of the best agents…
flight guru is one of the best agents in the world 🌎 with great,kind and patience staff just like Jennifer 👍 i really really appreciate your hard working etc 💪 🙏
25 July 2026
Unprompted review
Reply from The Flights Guru
Dear Shaho Qadir,
Thank you for your 5-star rating.
We’re delighted to hear that you’ve had great experience with Jennifer has been especially helpful by keeping you informed and up to date throughout the process. We’ll be sure to pass along your kind words to her.
We look forward to assisting you again with your future travels.
Kind Regards,
The Flights Guru Team
Flight Guru helpful staff but limited information
Jennifer at Flight Guru was really helpful with our booking, however the price was higher than quoted and we’re still waiting for information on the luggage allowance on the flight. It feels weird not getting all the ticket information when you book but hopefully the trip itself will be seamless 🤞
24 July 2026
Unprompted review
Reply from The Flights Guru
Dear Sam,
Thank you for your lovely review and we’re delighted to hear that Jennifer was so helpful throughout your booking.
We wish you good luck for your upcoming trip and look forward to assisting you again in the future.
Kind regards,
The Flights Guru Team
Excellent customer service all through.
8 July 2026
Unprompted review
Reply from The Flights Guru
Dear Ola,
We are thrilled to hear that you had a enjoyable experience while booking your flights.
Providing helpful, courteous, and hassle-free service is what we strive for, so it's wonderful to know that we made the process simple and stress-free for you.
Your kind feedback is greatly appreciated and serves as a real encouragement to our team.
We hope to assist you again with your future travel plans and wish you a fantastic trip!
Best wishes,
The Flights Guru Team
i was not unsure about the luggage…
i was not unsure about the luggage allownce and payment didnt go through mathew help me sort all my issuesi couldnt ask for more.
thank you mathew
23 July 2026
Unprompted review
Reply from The Flights Guru
Dear Yohannes Sharew,
Thank you for your kind review.
We’re delighted to hear that Mathew provided fast, and efficient service throughout your booking experience.
We truly appreciate your support and look forward to assisting you again on your future trips.
Kind regards,
The Flights Guru Team
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