The Flat Lay Co Ltd Reviews 104

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Wonderful products! The compartments and ability to fold down a side to use the contents is genius! It’s a great way to tidy your space whilst looking great too!

Company replied

Rated 5 out of 5 stars

Very impressed. Zipped pockets can be opened either side whether the sides are upright or folded Internal dividers are movable or can be removed altogether. Very roomy

Rated 5 out of 5 stars

I have the marshmallow box bag and i absolutely love it, unfortunately the fabric got caught in the zip and the zip broke off the track on one side , stopping me from being able to shut it. This was p... See more

Rated 4 out of 5 stars

There was a slight issue with uneven stitching on the marshmallow bag I purchased and the Flatlay Team couldn’t have dealt with it any better. I was impressed and will definitely purchase from them ag... See more

Company details

  1. Events & Entertainment

Written by the company

The home of the Flat Lay Makeup Bag. We design practical and time-saving beauty products in sunny Shoreditch, London.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

104 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Wonderful products

Wonderful products! The compartments and ability to fold down a side to use the contents is genius! It’s a great way to tidy your space whilst looking great too!

2 May 2026
Unprompted review
The Flat Lay Co Ltd logo

Reply from The Flat Lay Co Ltd

Thank you so much! We really appreciate your kind words 😊
So glad you’re loving it and that it’s helping keep things neat and organised!

Rated 5 out of 5 stars

Very impressed

Very impressed. Zipped pockets can be opened either side whether the sides are upright or folded
Internal dividers are movable or can be removed altogether.
Very roomy

16 March 2026
Unprompted review
Rated 5 out of 5 stars

After reporting a slight tear in my bag…

After reporting a slight tear in my bag the customer service team could not have been any more helpful. Within 24hrs I have a new bag in the way. I already have a quilted bag and absolutely love it. Great company with fab products who listen to their customers. Thanks again for making the whole process so easy 😊

24 March 2026
Unprompted review
Rated 5 out of 5 stars

I have the marshmallow box bag and i…

I have the marshmallow box bag and i absolutely love it, unfortunately the fabric got caught in the zip and the zip broke off the track on one side , stopping me from being able to shut it. This was purchased for me as an Xmas present through Very, I contacted flat lay directly and after a few pictures sent they quickly dispatched a replacement for me, thy were very quick to help and their responses were almost instant. Haven’t seen such amazing customer service in such a long time!

10 March 2026
Unprompted review
Rated 4 out of 5 stars

Jelly Box

I recently bought the squisy marshmallow bag which I absolutely loved.
However , I have since ordered the jelly box and to be honest I'm disappointed.The zip is very difficult to zip up n is a bit flimsy. Will have to see how it goes when in use properly .

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had an issue with an offer code (free bag) which wasn't applied properly at checkout and so I wrote an email to the customer service team. They straight away replied and got the missing item sent to me - sorted!

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Such a great company . Fabulous make up bags. Lovely colours and designs . These make perfect gifts, well made and so useful .
Delivery is quick too !

19 December 2025
Unprompted review
Rated 4 out of 5 stars

Very good customer service

There was a slight issue with uneven stitching on the marshmallow bag I purchased and the Flatlay Team couldn’t have dealt with it any better. I was impressed and will definitely purchase from them again. The make-ups bags are practical and beautiful.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Cute patisserie print

Ordered several items and they arrived in less than 24 hrs. Loved them all especially the patisserie print. Gorgeous bags, functional and so well made. Can’t live without mine!

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Don’t know how I lived without these…

Don’t know how I lived without these makeup bags before? Amazing product, so functional, lovely customer service, and I LOVE their socials and all the inspo. Can’t wait for the new releasss

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing bags

Amazing bags, very useful. Used as my football wash bag and always get compliments. Fantastic company to deal with and friendly staff.

7 July 2025
Unprompted review

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