THE FITNESS GROUP Reviews 

4,522
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and tutors for being extremely knowledgeable, approachable, and thoroughly supportive throughout all the practical training sessions. Many people note that instructors successfully create a welcoming environment that naturally puts everyone at complete ease. Consumers additionally emphasize the exceptional customer service and exceptionally prompt communication provided by the dedicated advisory team members. Reviewers consistently find the overall course structure remarkably smooth and informative, which helps them easily navigate their educational journey. People express deep satisfaction with the clear guidance received, building total confidence before their assessments.

What people talk about most

Staff

People report positive experiences with staff, describing them as consistently friendly, approachable, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being highly... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth and well-organised process... See more

Response time

Clients share positive opinions on response_time, consistently highlighting prompt and helpful communication... See more

Service

Reviewers mention positive feedback about service, expressing high satisfaction with knowledgeable tutors and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service officer Warren was absolutely brilliant. I threw loads of questions at him . He dealt with them patiently and effectively. Hence I have signed up to do a FA course with intention l... See more

Rated 5 out of 5 stars

Warren was super responsive, explained all my options thoroughly, wasn’t pushy, gave me time to consider things and made himself available for all my questions. I really enjoyed my interactions with... See more

Rated 5 out of 5 stars

What a day! I had my fitness instructor level 2 assessment with Gary today and he was awesome. I do not come from a fitness background and he made sure that I feel comfortable, understand the for... See more


Company details

  1. Career and Education Provider
  2. Education Center
  3. Educational Institution
  4. Fitness and Nutrition Service

Written by the company

The Fitness Group is the Leading Fitness Education Training Provider with teams based in the UK, Europe and The UAE. With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. At The Fitness Group we offer a wide variety of industry leading Personal Trainer, fitness and health education courses. Our industry leading courses are internationally recognised qualifications that meet CIMSPA and REPs UAE standards. We have locations throughout the UK, Europe and The UAE that offer full-time, part-time, and supported online study options. If you study online you can submit your practical assessments via video or you can book face-to-face tutor support. We are trusted by some of the most prestigious organisations to train and educate their teams and we support the recruitment of fitness professionals for all major gyms here in the UK and in The UAE. Our team are looking forward to supporting you.

The Fitness Group Education

Written by the company

The Fitness Group is the UK’s Leading Fitness Education Training Provider
With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. We provide the very best fitness education experience for our students. Our ethos is centered on you, and throughout your journey you will have your own assigned tutor for support. Our students are at the heart of everything we do and this is what separates us from everyone else. We hope you enjoy reading our reviews from our former and current students.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,522)

2,187 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Practical workshop feedback

I’ve just finished my Stage 1 Mat practical workshop weekend with Lorena - such a brilliant weekend with lovely like minded people. Lorena was really knowledgeable and clear in her instruction, explanations and personal approach to teaching. I’ve come away feeling inspired and confident to take on the next stage in my development as an instructor… thank you

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Lorena - Pilates instructor

I highly recommend Lorena as a Pilates instructor. She is knowledgeable, attentive, and places great emphasis on correct technique, while offering appropriate adaptations and modifications to suit individual needs. Her classes are well structured and suitable for a wide range of abilities.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Lorena is a fantastic and extremely…

Lorena is a fantastic and extremely switched on instructor! She didn’t only explain the exercises but the logic behind them (which I find much more helpful for taking away and using.) couldn’t recommend enough, fab weekend and can’t wait to continue learning Pilates!

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Jaz was Great

Jaz was a massive help always at the end of the phone when needed.
She explained everything in depth and answered all questions I had.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Reformer Course

I had my Reformer Pilates training this weekend with Evan. He was an absolute star, informative and detailed. Really made everyone feel relaxed and at ease throughout. Nothing was too much trouble.
He’s built my confidence in the subject and made me feel more than ready for the next stage! Thank you ☺️ x

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Level 3 Menopause

I took the whole amount of time (1 year) to complete my Level 3 menopause course as it’s something that I’ve been doing alongside working. Alasdair was really supportive throughout and his calm approach helped. He was really patient when I had technical issues and assessed my work back in time. Thanks to him I’m now ready to bring my new learning into my work.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I did reformer Pilates practical…

I did reformer Pilates practical workshop in Manchester with Evan. Evan was brilliant, explained all the information to build my confidence. Evan also touched on the insurance and the career opportunities with was brilliant to advance my career. Evan was very helpful and made me feel relaxed to learn. I would recommend him.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Mark F was fantastic with his support…

Mark F was fantastic with his support during my Exercise Referral Course I completed recently. He offered advice and support to help get this completed! Rich J and the other members of The Fitness Group were equally helpful when needed.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

I have had an amazing experience with my tutor

I have had an amazing experience when getting in contact with my tutor Beth. I came to the call with so many questions and she helped me answer all of them with actual personalised solutions and advice rather than general answers. When I explained my struggles with ADHD and coursework she immediately suggested a plan which included helping me set deadlines for pieces to be submitted so she can help monitor my progress and help me stay on track. I left the call feeling so much more confident and ready to complete the course.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Really great experience with The Fitness Group. From my initial enquiry, Rosie called me straight away and was incredibly helpful in getting me started with my qualification. She also let me know about a promotion they were running, which I hadn’t realised was available. Rosie got everything set up quickly and was very accommodating throughout. Overall, a really helpful and straightforward experience.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Lorena class

I’ve had the pleasure of being taught by Lorena. Highly recommend her as a Pilates instructor. She is an experienced and knowledgeable teacher who explains each exercise clearly and pays close attention to technique and form. Her classes are well-structured, engaging, and suitable for different levels of ability.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I did my May pilates training with…

I did my May pilates training with Future fitness. It was a great training, you have to do a lot of work on your own so having a good tutor makes all the difference. I had the pleasure to be assigned to Evan, and he was so kind and understanding answering all my questions and queries.

13 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look