THE FITNESS GROUP Reviews 

4,504
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and tutors for being extremely knowledgeable, approachable, and thoroughly supportive throughout all the practical training sessions. Many people note that instructors successfully create a welcoming environment that naturally puts everyone at complete ease. Consumers additionally emphasize the exceptional customer service and exceptionally prompt communication provided by the dedicated advisory team members. Reviewers consistently find the overall course structure remarkably smooth and informative, which helps them easily navigate their educational journey. People express deep satisfaction with the clear guidance received, building total confidence before their assessments.

What people talk about most

Staff

People report positive experiences with staff, describing them as consistently friendly, approachable, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being highly... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth and well-organised process... See more

Response time

Clients share positive opinions on response_time, consistently highlighting prompt and helpful communication... See more

Service

Reviewers mention positive feedback about service, expressing high satisfaction with knowledgeable tutors and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nick is a fantastic tutor/assessor. Very friendly and approachable. Always on hand to help and assist. Gave clear instructions on what was expected of us. Gave clear and concise feedback and put us... See more

Rated 5 out of 5 stars

Customer service officer Warren was absolutely brilliant. I threw loads of questions at him . He dealt with them patiently and effectively. Hence I have signed up to do a FA course with intention l... See more

Rated 5 out of 5 stars

Warren was super responsive, explained all my options thoroughly, wasn’t pushy, gave me time to consider things and made himself available for all my questions. I really enjoyed my interactions with... See more

Rated 5 out of 5 stars

What a day! I had my fitness instructor level 2 assessment with Gary today and he was awesome. I do not come from a fitness background and he made sure that I feel comfortable, understand the for... See more


Company details

  1. Career and Education Provider
  2. Education Center
  3. Educational Institution
  4. Fitness and Nutrition Service

Written by the company

The Fitness Group is the Leading Fitness Education Training Provider with teams based in the UK, Europe and The UAE. With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. At The Fitness Group we offer a wide variety of industry leading Personal Trainer, fitness and health education courses. Our industry leading courses are internationally recognised qualifications that meet CIMSPA and REPs UAE standards. We have locations throughout the UK, Europe and The UAE that offer full-time, part-time, and supported online study options. If you study online you can submit your practical assessments via video or you can book face-to-face tutor support. We are trusted by some of the most prestigious organisations to train and educate their teams and we support the recruitment of fitness professionals for all major gyms here in the UK and in The UAE. Our team are looking forward to supporting you.

The Fitness Group Education

Written by the company

The Fitness Group is the UK’s Leading Fitness Education Training Provider
With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. We provide the very best fitness education experience for our students. Our ethos is centered on you, and throughout your journey you will have your own assigned tutor for support. Our students are at the heart of everything we do and this is what separates us from everyone else. We hope you enjoy reading our reviews from our former and current students.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(4,504)

2,186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mark

Mark is distractingly attractive but his wise words keep me in check thank you mark

30 July 2026
Unprompted review
Rated 5 out of 5 stars

This company has an impressive ecosystem

This company has clearly built an amazing ecosystem of operations and staff that streamlines all communications and activities to make students’ lives as easy and straight forward as possible. Because… who needs extra stress when learning new skills and knowledge is already heavy enough!? I see this organisation as a true modern powerhouse, with quality teachings and quality user experience. Not to mention all the right industry contacts in the right industry places for all their graduates.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

I had Lorena as my tutor throughout my Level 3 Mat Pilates course and she was amazing! She was so helpful, answering any questions I had about the course or the work. She also provided such quick feedback and marking of my LAP. Really happy with the experience and so pleased to now be qualified! :)

30 July 2026
Unprompted review
Rated 5 out of 5 stars

I completed the Science of Recovery…

I completed the Science of Recovery course and it was great! Provided coursework was easy to follow, went into a good amount of detail and the assessment was simple to complete and get real feedback on. Many thanks!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Self Study whilst working Full Time

I’ve just spent the last 7 months studying Level 3 Mat Pilates with The Fitness Group. I have a full-time corporate career and was cautious about taking on this commitment while working full time. I shouldn’t have ever doubted myself—the support, materials, and communication provided throughout the journey were outstanding. Allie was always prompt, professional, and reassuring. Thanks for helping me create a retirement plan.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I had an excellent experience with The Fitness Group from start to finish. My Careers Advisor, Warren Draper, was incredibly helpful, professional, and supportive throughout the enrolment process. He answered all my questions, explained everything clearly, and made the whole process simple and stress-free.

Warren went above and beyond to make sure I felt confident about starting my course, and his friendly approach made a real difference. I’m very grateful for all his help and would highly recommend The Fitness Group to anyone looking to begin their fitness career. Thank you, Warren, for your outstanding support!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Mel was really helpful

Mel was really helpful, friendly, and quick to respond whenever I had any questions. Thank you for all your support!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

I have just signed up to start my…

I have just signed up to start my course. With thanks to Warren for going through all the options with me to go with the most suitable course for what im looking for once ive qualified .

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer service officer Warren was…

Customer service officer Warren was absolutely brilliant. I threw loads of questions at him . He dealt with them patiently and effectively.
Hence I have signed up to do a FA course with intention later to sign up for a Mat reformer pilates training all over three days 😀
Thank you Warren.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a fantastic experience with…

I’ve had a fantastic experience with the support I’ve received from Mel, the Head of Learning Support. She has been incredibly proactive, taking the time to understand my situation and offering me different options for my course.
Mel has been approachable, responsive, and genuinely helpful. She went above and beyond to provide guidance, making everything much less overwhelming. Thank you so much.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Rosie was very helpful and engaging…

Rosie was very helpful and engaging during the sign-up process. In a normally pushy field, Rosie was helpful and accommodating without drifting into the hard sell. She made the effort to adapt their listed course to better suit my goals.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Did not finish my course

Did not finish my course. Everything was fine, up until I did my theory test which was good, then I did the videos to submit, with questionnaires they provide (template). Received feedback to need to do the videos again, and given same template with ADDED questions manually.
People don’t have time running in and out of gym for someone’s course. I work as a manager 45h a week + training + online coaching. Still paying for the course, which is a bummer but there you go, take the money, that’s what it’s all about.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Remus was great!

Remus was very helpful during our call, and went through all of the work in great detail and explained all the questions and queries I had.

27 July 2026
Unprompted review

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