The Fine Jewellery Company were exceptionally efficient when I had a slight issue with my order. The items I ordered arrived beautifully packaged - absolutely top notch and would make a lovely present... See more
Company replied
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Such a lovely white gold necklace with a Peridot stone looks so beautiful. Delivery was amazing I ordered Thursday night it was delivered Friday quicker than going to the shops. Highley recommended c... See more
Company replied
Excellently crafted, 1st class quality silver jewellery with genuine stamp at very reasonable price and fast delivery. Ordered a bracelet for my other half for Valentines day, and she was really hap... See more
The piece i bought took my breath away just beautiful , so beautifuli ordered another .... lucky me . This piece arrived very quickly and very well packaged in a beautiful box also . I have bought a... See more
Company replied
Company details
- Jeweler
- also in
- Jewelry Store
Written by the company
The Fine Jewellery Company specialises in beautifully crafted gold and silver jewellery, including natural diamond rings, earrings, necklaces, bracelets, lockets and chains. Our collections combine timeless styles with modern designs, offering elegant, wearable pieces created with quality and lasting value in mind. We are passionate about genuine materials, natural gemstones, excellent craftsmanship and providing a reliable customer experience from start to finish. Whether customers are searching for an everyday piece, a sentimental gift or something for a special occasion, we aim to offer jewellery that feels meaningful, personal and made to last. Alongside our jewellery collections, we are committed to honest customer service, clear communication and continual improvement in every part of the customer journey.
Contact info
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Reply from The Fine Jewellery Company
Hi Grant,
Thank you for taking the time to leave us a review. We're really pleased to hear you were happy with both the quality of your jewellery and the service you received.
We appreciate your feedback regarding the price as well, and we hope to have the opportunity to welcome you back again in the future.
Kind regards,
Chaya
Reply from The Fine Jewellery Company
Hi Clare,
Thank you so much for your lovely review. We're delighted to hear your order arrived so quickly and that you were pleased with the quality of your jewellery.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
Chaya
Reply from The Fine Jewellery Company
Thank you, Vanessa, comments like this make our day, and we're so glad they arrived exactly as you hoped.
Kind regards,
Chaya
The Fine Jewellery Company
Just the ticket
Very well packaged and the item was brilliant. Would recommend to anyone. Also had a complimentary necklace.
Thank you.
13 July 2026
Reply from The Fine Jewellery Company
Thank you so much for such a lovely review, we're really glad the packaging and the piece itself lived up to expectations. It means a lot that you'd recommend us.
Kind regards,
Chaya
The Fine Jewellery Company
Great jewellery
Great company! I have been buying some jewellery from them for a while and lately they did me a huge favour with one of my jewellery purchases which I am very grateful for.
I cannot recommend this jewellery business enough! 💚
2 June 2026
Unprompted review
Reply from The Fine Jewellery Company
Hi Inga,
Thank you so much for your lovely review. It was a pleasure helping you, and your kind words really do mean a lot to us.
Kind regards,
Chaya
The Fine Jewellery Company
Reply from The Fine Jewellery Company
Hi Ruth,
Thank you for taking the time to leave such a kind review.
It was a pleasure helping you, and we're delighted to hear you were happy with the service you received.
Kind regards,
Chaya
The Fine Jewellery Company
The product was delivered on time
The product was delivered on time, in good condition and matches the advertised description. In summary it is what I wanted when I wanted it, at a good price. You can ask little more from a supplier. Well Done.
3 July 2026
Reply from The Fine Jewellery Company
Hi Philip,
Thank you so much for your kind review.
It really means a lot to us, and we hope you're delighted with your purchase.
We look forward to welcoming you back again in the future.
Kind regards,
Chaya
Brilliant staff excellent service &…
Brilliant staff excellent service & great delivery. Would highly recommend to anyone 👍🏼
17 June 2026
Reply from The Fine Jewellery Company
Hi Grant,
Thank you for the lovely review. I'm so pleased everything arrived safely and that you were happy with the service.
Chaya
Placing my order was fast and…
Placing my order was fast and straightforward, and delivery was impressively quick. The jewellery was of excellent quality, and I’m very pleased with my purchase.
11 May 2026
Reply from The Fine Jewellery Company
Thank you, Clifford. So pleased to hear you had a smooth experience and are happy with your purchase. We really appreciate the feedback.
No goods. No refund. Where is my £730??
Edit: I did receive my refund pretty quickly following this negative review!
And was later offered a discount on later purchases
I will not be pursuing these purchases, but thanks for the offer....
I recently ordered a pendant for my mother's 80th birthday anticipating a one day delivery.
I placed my order after 3pm on the Monday expecting delivery Wednesday.
I checked on Tuesday and my order appeared closed and refunded. Thinking this was an error on my part due to an incorrect billing address i called the company and was assured of a call back. No call back so I placed a new order correcting the billing address. This was again closed and refunded with no explanation.
I then called and was told I would get an urgent call back. Over a week later and I am still waiting for both my call back (no one is now answering!) and for the refund of my not insignificant value of £730!!!
If I do not receive this within 24 hours I will be lodging a dispute.
Do not trust this company!!!
9 April 2026
Unprompted review
Reply from The Fine Jewellery Company
Hi Emma,
Thank you for your feedback. I completely understand how frustrating this situation was, particularly given the delays in communication at the time, and I’m very sorry again for the experience you had.
As confirmed previously, both refunds were processed in full and successfully returned via your card provider. This unfortunately took place during a period of transition for the business, which led to some disruption in service and response times.
We did subsequently remain in contact with you directly to ensure the matter was resolved, and as a gesture of goodwill we also offered a discount on a future purchase.
We genuinely appreciate the feedback, as it helps us continue improving both our systems and customer communication moving forward.
Kind regards,
Chaya
The Fine Jewellery Company
Great price for item and incredibly…
Great price for item and incredibly fast delivery. Ordered one day and got it the next. Also very helpful when answering any questions.
20 March 2026
Excellent service highly recommend
The write up for the necklace was detailed and have an exact description of what formed up. Very happy with the delivery of the gift, it turned up the next day and that was after ordering it after lunch the day before. If recommend purchasing from The Gone Jewellery Co to my friends.
10 March 2026
Excellent customer service from Shona
Excellent customer service from Shona, quality of item was incredible. Really beautiful and will enjoy wearing this. Thank you so much 🥰
5 March 2026
Ive ordered of you previously and have…
Ive ordered of you previously and have never had a problem plus its good jewellery
19 February 2026
Excellently crafted
Excellently crafted, 1st class quality silver jewellery with genuine stamp at very reasonable price and fast delivery.
Ordered a bracelet for my other half for Valentines day, and she was really happy with that.
Thank you!
14 February 2026
Delighted!!!
The item I purchased was exactly as shown on line. Beautiful quality earrings at a very reasonable price.
10 February 2026
Ordered a gold chain for an important…
Ordered a gold chain for an important birthday on the 6th of February. It didn't arrive. On the 8th I emailed and received a prompt call back (at this point, I'm thinking excellent customer service). The lady i spoke to said the order had been made, paid for but hadn't been sent to the 'warehouse/dispatch team'. She would confirm the stock and call me back. It's now the 11th, and i still have no item, no call back and no idea what is going on. I ordered this item in plenty of time to arrive for the birthday, to take away with me to gift to my wife. I called today, and was sent to an 'offsite reception' who couldn't provide any details, and simply said they could take my details and arrange a call back. Given the experience I've already had, i have no faith in that. The item isn't super expensive, around £430, but it is important. This was a first-time purchase, and I cannot recommend. I hope this review gets read and someone reaches out to help. I had wanted to put a positive post on social media; with a large following it would have benefitted us all. I cannot do that now (fortunately for the company i don't do negative posts on my social, world is crap enough already - but I will and have posted this honest review on Trustpilot. Do better, and start by making this right.
The gold value of the item by weight is around £100, so with margins as high as they have, excellent customer service should be easy.
11 February 2026
Unprompted review
Reply from The Fine Jewellery Company
Hi Lee,
Thank you for taking the time to leave your feedback.
I’m very sorry to hear that your experience with the order was a disappointing one. Although this order was placed prior to the current ownership of The Fine Jewellery Company, I have still looked into the matter further and can see the parcel was delivered on the 12th via Royal Mail.
I completely understand how frustrating delays and lack of communication can be from a customer perspective, and I am sorry for the experience you had at the time.
Customer experience remains extremely important to us and we genuinely appreciate you taking the time to share your feedback.
Kind regards,
Chaya
The Fine Jewellery Company
Ladies Sterling Silver Bracelet
Bought a silver bracelet for my wife for Valentines day. Excellent services, fast delivery, very reasonable prices.
Thank you, will order again.
11 February 2026
Unprompted review
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