Highly Recommend
Thank you very much, I would highly recommend The Family Jewels, my order was delivered to my home in Forster within a couple of days it was amazing
18 October 2017
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Information provided by various external sources
Bold, beautiful natural gemstones set with sterling silver and gold. Creative and colourful handcrafted jewellery from local Australian and international designers all lovingly curated with over 30 years of experience.
Contact info
87a Macleay Street, 2011, Potts Point
- +61 2 83541568
- sales@thefamilyjewels.com.au
- thefamilyjewels.com.au
4.4
Excellent
13 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Organizing a gift from New Zealand to …
Organizing a gift from New Zealand to my sister in Oz. Kane was a poster boy for customer service☺
16 October 2017
Unprompted review
Awesome online shopping experience
Fantastic customer service and very fast delivery. My items were packaged beautifully. I have no hesitation in recommending The Family Jewels.
14 October 2017
Unprompted review
I found an anatolian necklace in an old …
I found an anatolian necklace in an old bazaar. I looked on the internet as I was told there were earrings and a bracelet. Hence I found Family Jewels and the matching earrings. Now I am saving for the bracelet!
28 September 2017
Unprompted review
very happy with my product
very happy with my product, the service was also great. they went to a lot of trouble to fill my order and keep me informed. I don't think the website was accurate regarding quantities. needs a little tweaking maybe.
still overall good service and would buy from than again
14 September 2017
Unprompted review
This is my third purchase of Ayala Bar …
This is my third purchase of Ayala Bar earrings. Absolutely love them. Postage prompt. Excellent service
28 August 2017
Unprompted review
I purchased a ring from Family Jewels
I purchased a ring from Family Jewels, it is beautifully designed and made. My questions were answered in a timely manner, very satisfied customer. Will definitely buy jewelry again from Family Jewels.
26 August 2017
Unprompted review
So happy with my recently purchased …
So happy with my recently purchased jewellery from Family Jewels! Products were exactly as photos showed online, beautiful quality as I was hoping for and just a lovely vibe to them! Company was great to deal with, receiving a phonecall straight away when one item ordered wasn't in stock in my size. Look forward to future purchases.
3 August 2017
Unprompted review
My order came immediately
And it was even better than it looked online - very happy customer :)
Thank you
13 March 2017
Unprompted review
Fast postage and great item. Thank you. Will be back again.
Already bought twice. Great range. Quick postage. Very happy.
10 March 2017
Unprompted review
Happy
Great range of Ayala Bar jewellery. Very happy with my purchase. A few months ago I purchased an item online which was unable to be fulfilled. I was disappointed but Kane's customer service, follow up and efforts to track down a replacement was appreciated so I have come back a second time and purchased successfully this time around. Earrings arrived well packaged in a pouch and box which was great. Thank you
13 August 2016
Unprompted review
Shopping experience with the Family Jewels
I highly recommend shopping at Family Jewels. We ordered a particular item of jewellery, it was out of stock and they suggested another selection which we were very pleased with. The staff are very obliging and our purchase was delivered within a few days.
24 February 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.