The End Cult Reviews 

232
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers highlight the fantastic selection of clothing, appreciating the unique designs and stylish options available on the website. Shoppers frequently mention finding great vintage products and nice prices across the diverse collection of apparel. However, some customers also noted poor product quality and items not matching the promotional pictures shown online. A few other people also felt that the sizing was completely incorrect, leading to received garments being far too small. Reviewers additionally reported serious difficulties with expensive international return shipping costs and prolonged delays in receiving promised refunds.

What people talk about most

Product

People report negative experiences with product, noting that items arrive looking nothing like the online... See more

Quality

Users describe negative interactions with quality, expressing deep disappointment over cheap materials and... See more

Order

Customers felt immense frustration regarding their experience with their order, reporting missing items,... See more

Price

Reviewers express strong dissatisfaction with the high pricing, noting that items are sold at massive markups... See more

Website

Consumers express deep dissatisfaction with the website due to very poor quality items that do not match the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The only good thing about this company was the delivery times. CONS: Very poor quality and doesn't look much like the pictures online. The t-shirt was WEIRDLY short and the long trench coat was a nast... See more

Rated 4 out of 5 stars

It's cheap China quality. Got my skirt today and it is super smelly and thin material. The belt doesn't even close.

Rated 5 out of 5 stars

Fantastic selection and great quality of all products. I'll be buying more in the future!


Company details

  1. Clothing Store

Written by the company

At The End Cult, we specialize in providing gothic fashion that is both bold and unique, appealing to those who love to express themselves through dark, alternative styles. Our collection features everything from statement outerwear and dresses to eye-catching accessories like rings, necklaces, and chokers. Each piece is crafted to embody gothic elegance and punk aesthetics, allowing our customers to fully embrace their individuality. We strive to offer high-quality fashion at accessible prices, regularly running sales to ensure that everyone can indulge in their dark fashion desires.


Contact info

3.1

Average

TrustScore 3 out of 5

232 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(232)

60 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered 2 pants spent 100 euros and…

I ordered 2 pants spent 100 euros and got a quality less then Shein or Temu!!!! I wanted to send it back and get my money back but they refused! The pants do not look like the ones on their page! It‘a awful and not worth 20 euros! Never again!!!!

18 February 2025
Unprompted review
Rated 1 out of 5 stars

Scam - Don't get ripped off.

This is a scam company, and just sells products like SHEIN but for a huge price. One of the images is an influencer I used to work with, wearing a KILLSTAR body suit!!! So they have stolen the image and the product. Do not purchase. All 5* reviews look fake as well, all written by people with only 1 review. Eye roll.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Experience

Just got my order from these guys and wow, the quality of the pants is just top-notch! Wasn't expecting such attention to detail. Will definitely shop again.

19 January 2025
Rated 1 out of 5 stars

Very long shipping delays

Very long shipping delays.
This is horrible scam! These items ship from China. I have no issues with items shipping from China, but with the current US presidency's foolish attempts at tariffs, the shipping times have likely elongated. My order passed through US customs on Feb 8th and is sitting in Virginia. It is now February 13th! It won't move! Bloody hell man! I need this item for next Saturday the 22nd and I'm sure I won't have it! Getting a refund on these orders is always a pain in the arse. It costs more to send them back and that's the scam! DO NOT BUY FROM THEM!

2 February 2025
Unprompted review
Rated 1 out of 5 stars

Feels like a scam

Bought a very expensive item- took a long time to ship as warehouse is in China and it looked like a cheap costume worth $20 (fur coat that shed all over furniture). Also unable to get a refund as shipping label has to be requested via email but customer service denied it due to the warehouse being in China (unworn and requested the return within 7 days)

11 February 2025
Unprompted review
Rated 1 out of 5 stars

MY ORDER STILL HASNT BEEN SHIPPED OUT…

MY ORDER STILL HASNT BEEN SHIPPED OUT AND I PLACE THIS ORDER 3 WEEKS AGO!! IM GOING TO MISS MY EVENT BECAUSE OF THIS!!! I ALSO PAID FOR EXPRESS SHIPPING. IVE BEEN TRYING TO CONTACT YOU GUYS FOR ALMOST 2 WEEKS ABOUT MY ORDER AND YOU GUYS STULL HAVENT GOT BACK TO ME

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Huge fan of the vibe at this store

Huge fan of the vibe at this store! The hoodie I got wasn't just cozy, it also flaunted this unique, mysterious design that really stands out. Every time I wear it out, I get loads of compliments. Definitely shopping here again!

2 October 2024
Rated 1 out of 5 stars

Wrong items sent

Wrong items sent, wrong size. Came from international carrier! Refuses to refund hundreds of dollars. They are a scam company and a fraud! Do not trust!!!!!!
Company requests to contact them to resolve but then only offers a discount towards another purchase! I have sent over 12 emails trying to resolve this! I should not have to pay for the return of the items when it was the company who sent the wrong items! I will make sure to share my experiences with every social media site so other people do not get taken advantage of!

9 December 2024
Unprompted review
The End Cult logo

Reply from The End Cult

We sincerely apologize for the oversight with your order, Shannon. It's our priority to ensure customer satisfaction and we regret any inconvenience caused. Please allow us to look into this further for you; contact our support at support@theendcult.com for assistance.

Rated 5 out of 5 stars

Absolutely enamored with the trench…

Absolutely enamored with the trench coat I got! It's not just the quality, but the whole vibe from theendcult.com is top-notch. Perfectly fits the gothic aesthetic I love. 5 stars, no doubt!

4 November 2024
Rated 1 out of 5 stars

Long shipping times, product not as advertised, and required additional payment for international return

The order I placed for a shirt took 4 weeks to deliver, only to find out the shirt was not even the same material that was advertised and fit terribly.

The large shirt I order did not even remotely fit, whereas it would be a common fit for any other brand. The shirt was advertised to be a blend of cotton and polyester, but upon opening the package, it was clearly polyester-only (verified by the label).

When I asked to return the shirt for a refund, it was met with an offer to get a small discount on the next purchase, which I declined as the products are not properly advertised. In addition, they required me to ship my package internationally to return and due to the delivery times, this has extended past their '30-day return policy'.

Not only did I waste $50 USD on a low-quality shirt, I couldn't even get a partial refund but had to spend an additional $15 to get internationally shipped. This mistake cost me MORE than if I just ordered off of another retailer.

7 October 2024
Unprompted review
The End Cult logo

Reply from The End Cult

Dear Brian Yang, we sincerely apologize for the mismatch and shipping delay experienced. We are identifying processes to ensure product descriptions are accurate and improving our service delivery. Your feedback is invaluable in these efforts.

Rated 5 out of 5 stars

Absolutely loving the hoodie I got

Absolutely loving the hoodie I got! It's super unique and fits my goth style perfectly. Quality is top-notch too, really soft and has held up great after a few washes. Shoutout to their awesome customer service as well!

20 October 2024
Rated 1 out of 5 stars

First time buyer NEVER AGAIN

First time buyer NEVER AGAIN. The site claims RETURNS ACCEPTED in 30 days. The coat DOES NOT measure what was claimed online. Too small. I requested a return 3x within 30 days and NO RESPONSE.
NO Phone

25 January 2025
Unprompted review
The End Cult logo

Reply from The End Cult

We're truly sorry for your experience, Deborah. It's concerning to hear about your difficulties with returns. We aim for much better customer service and are investigating the communication issues you've mentioned. Please reach out to us again, and we will address this immediately.

Rated 5 out of 5 stars

Must say

Must say, the cloak from here is top-notch! Super stoked with how it ties my whole look together. Quality? Top tier, no doubt. Will be shopping again for sure!

24 November 2024
Rated 1 out of 5 stars

Don't buy it from them

Don't buy it from them. Bloody scammers. Return options does not exist, unless you want to pay more than it's worth it, the items quality OMG shocking, nothing as described or shown in the pictures, very cheap materials and clothes smells horrible. I have lost £120 and they refuse to to accept my return. Offered me discount if I buy something else but why would I want to buy anything else if I know that their quality is less than poor

20 January 2025
Unprompted review
The End Cult logo

Reply from The End Cult

We are sincerely sorry to hear about your experience, Monika. It's disappointing to learn that our products did not meet your expectations in quality and description. We are committed to improving and sincerely appreciate your feedback.

Rated 1 out of 5 stars

The End cult is a scam

The End cult is a scam! WARNING… they claim to have a 30 day refund policy but makes you ship it back to China which is more expensive then their merchandise!

I placed an order for Christmas- never got it till January 8. When I went to check the shipping status for some reason the item got reordered. I immediately sent an email to their support team to cancel and they claimed once ordered they could NO longer cancel. When the second shipment arrived, I again, sent an email to their support team for a refund. They sent me an address in China and stated they do not have a return location in the US. So anything you order- you are stuck with it. False claim on refunds! They do not state anywhere the returns need to go to China. I am reporting this website to the US better business bureau! Do not order from this site!!

19 January 2025
Unprompted review
The End Cult logo

Reply from The End Cult

We deeply regret any inconvenience you experienced, Linda. We continually strive to refine our processes and ensure client satisfaction. Your feedback is crucial in this journey of improvement. Thank you for your patience.

Rated 1 out of 5 stars

Actually negative 5 stars

Actually negative 5 stars
Extremely poor quality, misleading descriptions and pictures.
Bought pants that in the description are leather but are actually 100 polyester, really!!! WTF
Did Not adhere to their refund policy, told I had to pay for return even though doesn't say anything about paying shipping for refunds. ABSOLUTELY A SCam!!

7 January 2025
Unprompted review
The End Cult logo

Reply from The End Cult

We truly regret to hear about your dissatisfaction, Chad. It's always our goal to accurately represent our products and deliver quality. We strive to improve and genuinely appreciate your feedback. Please reach out to us at support@theendcult.com so we can discuss this matter further.

Rated 1 out of 5 stars

This site is obviously a scammer

This site is obviously a scammer. Everything on their website is 50% off, making everything a final sale and unreturnable. Also all of their positive reviews are absolutely fake, using the same cheesy language, talking about “vibes” and “this gothic store.” All the positive reviews start the same, saying something like, “Wow, this place is so great,” then describe the product as “top notch quality”, and then say they’ll shop again or be back. Formulaic fake reviews. Also really strange that they have only replied to the negative reviews to string them along, they’ll never contact them back. Don’t be fooled.

13 January 2025
Unprompted review
The End Cult logo

Reply from The End Cult

We're truly sorry to hear about your dissatisfaction, JS. Our intent is to provide unique gothic style offerings with integrity. We're committed to improvement and value each piece of feedback. Thank you for sharing, and we will strive to enhance our services.

Rated 1 out of 5 stars

I ordered a hoodie never arrived

I ordered a hoodie that was never delivered. It took a month to get here but when it got here it was never delivered even though it says delivered via the tracking information. I contacted them and they basically said we can't do anything about its not our problem that's shippings problem now and offered no assistance with contacting shipping or helping to resolve the situation. I should also say they use a weird shipping company that I have never heard of. It was a fairly bad costumer service experience and shipping experience.

9 January 2025
Unprompted review
The End Cult logo

Reply from The End Cult

We are sorry to hear about your experience, Grey. It's not acceptable, and we strive for better. Our goal is to improve the communication with our shipping partners to ensure better service. Your feedback is important, and we'll work on this actively.

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