Theecig.co.uk logo
Visit website

Theecig.co.uk Reviews 1,148

•
TrustScore 3.5 out of 5

3.6

Electronic Cigarette Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products and the competitive pricing. Many consumers also highlight the efficiency of the delivery service, noting that items often arrive quickly and are well-packaged. The overall service experience is generally viewed positively, with people appreciating the helpfulness of staff and the ease of using the website for ordering. However, some people were dissatisfied with their orders, experiencing issues such as incomplete deliveries, incorrect items being sent, or products arriving damaged. A few customers also mentioned that despite paying for faster delivery, their orders did not arrive any quicker than standard shipping.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the great quality... See more

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the fast and speedy... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, noting prompt... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the good and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the prompt, quick, and efficient... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... See more

Rated 5 out of 5 stars

Best vape store for exclusive offers and they also sell exclusive quality vape juice (feast treats) that nowhere else stocks! Staff are always friendly and helpful in store and online service is quick... See more

Rated 5 out of 5 stars

Exellent buying experence , good prices , easy to use web page , items delivered within 2 days . I would not hesitate to use them again. Many thanks.

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

Written by the company

The E-Cig & CBD Store is the largest growing electronic cigarette & CBD Store in the UK with 50+ Stores Nationwide, providing a huge range of brands of e-liquids & vape devices & accessories. Stocking a huge selection disposable vapes including, Elf Bar, Elux and Crystal Bars.

Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good value .

Good value .. fast delivery
Wasn’t expecting the nicotine salts to be delivered foc with the nicotine free 100ml oils so that was a pleasant surprise
Will use again

27 June 2025
Unprompted review
Rated 5 out of 5 stars

I brought the Innokin Endura T18e Vape…

I brought the Innokin Endura T18e Vape Starter Kit, as my Innokln TRINE unfortunately decided to die. I have brought from this company before and have had no problems and I trust them. Delivery was on time, however it became very apparent that the vape was faulty. I contacted the support department via email with the problem, it was very easy to do. They responded very quickly and gave me all the details to send the product back to receive a refund. I would highly recommend them.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Quick service


Quick service, my favourite ever vape flavour! Can't get it anywhere else, last time I drove all the way to Crewe for them 😅

27 June 2025
Unprompted review
Rated 1 out of 5 stars

I used to come to the shop to buy my e-…

I used to come to the shop to buy my e- liquid but was told I have to purchase online. When trying to purchase online my orders get cancel because the product isn't in stock. You really need to update your website regarding stock so this doesn't happen to so called valued customers. It's pretty poor that you don't contact the customer regarding stock or offer an alternative, as it's not the customers fault your not up to date..

22 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look