Great store discounts. I bought a wrong sized heels from EOS on the DOM, (rrp $199 for $71 plus delivery, coz it had an extra 20% off on the Dom, the EOS site shows $119 on Black Friday discount,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The shoes we bought were unfortunately too large. Bonna at DOM went above and beyond to resolve the issue and allow us to return the item inspite of a lapsed return timeframe. Much appreciated Bonn... See more
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Excellent shopping interface. Shipping timeframes also good for my location (metro Sydney). Only improvement would be the shipping tracker which seems to lag real time, so I was pleasantly surprised b... See more
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The website was extremely easy to navigate and checkout was very straightforward. No hidden fees involved in anything - item price and shopping costs were clearly detailed. I bought a pair of black... See more
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Company details
- #26 of 38 best companies in Clothing Store
- #8 of 12 best companies in Men's Clothing Store
- #15 of 21 best companies in Online Marketplace
- #2 of 2 best companies in Outlet Store
- #5 of 5 best companies in Shoe Store
- #14 of 25 best companies in Women's Clothing Store
Written by the company
The DOM is Australia’s official online fashion outlet offering exceptional pricing on your favourite, premium fashion brands including adidas, Jo Mercer, St. Agni, Christopher Esber, Carla Zampatti, Rollie and more. We bring you the best deals, all up to 70% Off. Always. And with direct shipping from the brands themselves, you can trust that you're getting the real deal.
Contact info
Locomotive St, 2015, Redfern, Australia
- customerservice@thedom.com
- thedom.com
4.1
Great
448 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The DOM - The Official Fashion Outlet
Hi Sylvie, thank you for sharing your feedback. We’re so pleased to hear the shoes arrived as expected and that delivery was nice and quick. It’s always great when everything comes together smoothly.
We appreciate your support and hope you enjoy your purchase from The DOM.
Good pricing
Good pricing, they did take longer then expected to arrive, but very happy with the shoes.
18 February 2026
Reply from The DOM - The Official Fashion Outlet
Hi Joanne, thank you for your feedback. We’re glad you were happy with the pricing and that the shoes met your expectations. We’re sorry the delivery took a little longer than anticipated and appreciate your patience.
Thanks for choosing The DOM, and we hope to see you back again soon.
Reliable
Reliable, fast shipping directly from a retailer, plus earning points from Myers One.
11 January 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Pamela, thank you for your feedback. We’re glad to hear your order arrived quickly and that you value the reliability of items shipped directly from our retail partners. Earning MYER one points along the way certainly makes it even better.
We appreciate your support and hope to see you shopping with The DOM again soon.
my order arrived partially
my order arrived partially
what happened to the rest of my order? #87584 the bra didn’t come
25 February 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Olga, thank you for reaching out and we’re sorry for the confusion regarding your order. The missing item from order #87584 was unfortunately cancelled as it became unavailable during fulfilment, which is why it wasn’t included in your delivery.
We understand how disappointing this can be, especially without clear communication, and we apologise for that. If you have any further questions or need assistance, we’re here to help.
Great find!
Stumbled across this website and have been very satisfied, with both product and service.
Customer service has been amazing and dealing with Jocelyn has been very helpful and exceptionally supportive when I needed assistance with a return.
6 February 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Natalie, thank you for sharing your experience. We’re so glad you came across us and have been happy with both the products and the service. It’s especially great to hear that Jocelyn was able to support you and make the return process smooth and reassuring.
We’ll be sure to pass your kind words on to her. We truly appreciate your support and hope to see you back at The DOM again soon.
excellent service
I so appreciate the excellent communication and service I received at The DOM. Highly recommend!
20 February 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Kelli, thank you so much for your kind words. We’re really pleased to hear you appreciated the communication and service you received, that’s exactly the experience we aim to provide.
We truly value your recommendation and look forward to welcoming you back to The DOM again soon.
Customer service was outstanding
I had to make a return and Jocelyn went above and beyond to help me out. So impressed
20 February 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Jen, thank you for taking the time to share your experience. We’re so pleased to hear Jocelyn was able to support you and make the return process a positive one. Going the extra mile for our customers is exactly what we strive for.
We’ll be sure to pass your kind words on to her. We truly appreciate your support and hope to see you back at The DOM again soon.
Not worth it
Not worth it, they make returns so hard that most people give up. Communication is slow and they do that on purpose to wear you down.
16 February 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Kate, we’re sorry to hear that this has been your experience. We understand how frustrating it can feel when a return doesn’t move as quickly as expected.
As this item was fulfilled directly by adidas, the return authorisation and label are issued by the brand. There were some delays that extended the process longer than usual, and we sincerely apologise for that. The return label has now been provided and we’re currently awaiting the item’s return.
If there’s anything further you’d like us to assist with or if your plans have changed, please let us know how you’d prefer to proceed. We’re here to help.
No refund
I ordered two pairs of shoes well intime to gift my daughter for Christmas 25. I got one correct and one wrong pair. I returned the wrong pair and got an acknowledgement of receipt on 2 Jan 26 and since then no refund or follow up. Horrible company to deal with, will take down Myer along with them. Stay away from DOM for sure
24 December 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Minal, we’re very sorry to hear how frustrating this experience has been, especially given the timing around Christmas. Receiving the wrong item and then feeling left without follow up is understandably upsetting.
We can confirm that your refund has now been processed. If you haven’t yet seen the funds in your account, they should appear shortly depending on your bank’s processing times. We sincerely apologise for the delay and the lack of communication, and we appreciate you bringing this to our attention.
The shopping experience I had on…
The shopping experience I had on thedom.com was amazing. Also worth mentioning was the excellent support I got from Bonna.
8 January 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Thank you for sharing your experience with us, Gbenga. We’re so pleased to hear you had such a positive time shopping on our site and that Bonna was able to provide excellent support along the way.
We’ll be sure to pass on your kind words to her. We truly appreciate your support and hope to see you back at The DOM again soon.
The best customer service experience I have had
The best customer service experience I have had by far. The responses to my questions were prompt, helpful and personalised.
12 February 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Rebecca, thank you so much for your kind words. We’re truly pleased to hear this was the best customer service experience you’ve had and that our responses felt prompt, helpful and personalised. That level of care is exactly what we strive to provide every day.
We really appreciate you taking the time to share your experience and hope to welcome you back to The DOM again soon.
Repeat order cancellations
I am so disappointed to be writing this review.
I have made two purchases of Adidas products from The Dom. Both were eventually cancelled due to a “technical stock-count error”.
The first time I was happy to write off as a ‘too good to be true’ type situation. After the second time however, I discovered a concerning trend.
Upon making these purchases The Dom were the best value on the market - with nil stock being displayed on the Adidas Au web store. However, after each cancellation these items would be removed from The Dom and relisted on the Adidas store at full retail exclusively in the sizes that had been canceled.
I don’t fully understand this business model or how the technical stock count that Adidas advises The Dom of isn’t applied to their own inventory.
Alas, I would be very hesitant to purchase from The Dom unless you are happy to roll the dice on receiving the product(s) ordered.
9 February 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Ryan, we’re truly sorry for the disappointment and understand why this has impacted your trust in us.
To explain clearly: The DOM is a marketplace and digital outlet, working with brands like Adidas who manage their own stock, pricing, and fulfilment. For sale periods, brands allocate a limited quantity of stock at a discounted price specifically for The DOM. During high demand, this allocated outlet stock can unfortunately sell out before systems fully sync, which results in a cancellation due to a stock-count error.
When the item later appears on the Adidas AU website at full price, this is separate retail inventory, not the discounted outlet stock originally allocated to The DOM. We understand how frustrating and confusing this looks — especially when you successfully ordered at the best price available at the time.
This isn’t the experience we want customers to have, and we’re actively raising these issues with our brand partners to improve accuracy and transparency. Your feedback is valid, and we genuinely appreciate you taking the time to share it.
We’re sorry we let you down and hope we can regain your trust in the future.
Reply from The DOM - The Official Fashion Outlet
Hi Maysee, thank you for your feedback. We’re glad to hear your order arrived quickly. Fast and reliable delivery is something we always aim to deliver.
We appreciate your support and hope to see you back at The DOM again soon.
Stylish, unique and great prices
Stylish products and different to mainstream. Great prices for choice pieces. I bought several Adidas Original shoes at amazing prices. Well-packaged too.
18 January 2026
Reply from The DOM - The Official Fashion Outlet
Hi Mrs. P, thank you for sharing your feedback. We’re glad you enjoyed the unique selection and were able to pick up several Adidas Originals at such great value. It’s also great to hear everything arrived well packaged and as expected.
We really appreciate your support and hope you enjoy wearing your new pieces from The DOM.
St Agni on sale
I was able to purchase a bag I had been looking at for quite sometime at a heavily discounted price.
18 January 2026
Reply from The DOM - The Official Fashion Outlet
Hi Tina, thank you for sharing your experience. We’re glad you were able to secure the St Agni bag you’d been eyeing at such a great price. Finding something you’ve wanted for a while at a strong discount is always a great feeling.
We appreciate your support and hope you enjoy your purchase from The DOM.
Great customer service! 👌
I had to return my sambas and exchange for half a size up and Bonna's service was exceptional 👌. The process was painless and she was polite and always pleasant to deal with. She kept me in the loop with updates throughout the process. If all your staff are like Bonna, you have an amazing team! 👏 Thanks again Bonna! ☺️
2 February 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Tatenda, thank you so much for sharing your experience. We’re really pleased to hear Bonna was able to support you through the exchange so smoothly and keep you updated every step of the way. Making what could be a frustrating situation feel easy and well handled is exactly what we aim for.
Your kind words about Bonna and the team truly mean a lot, and we’ll be sure to pass this feedback on to her. Thank you again for choosing The DOM and for recognising great service.
Very disappointed
Very disappointed! Placed an order for a pair of Samba’s which were on sale, waited a week and no correspondence and then the money was returned to my account. No email, no contact as to why! Terrible customer service
3 February 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Razia, we’re very sorry for the frustration this caused and we completely understand your disappointment. The item was unfortunately out of stock at the time of fulfilment, which is why the refund was processed. As The DOM operates as a marketplace, items are shipped directly by our brand partners and we don’t manage real time stock counts ourselves, however this does not excuse the lack of communication.
We apologise that you weren’t contacted to explain what happened, and we appreciate you raising this as it highlights where we need to do better.
Easy to use website & checkout options.
Easy to use website & checkout options.
Plenty of choice in products
17 January 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Lisq, thank you for your feedback. We’re glad you found the website and checkout options easy to use, and that you enjoyed the wide range of products available. Making browsing and ordering simple with plenty of choice is always our aim.
We appreciate your support and hope to see you shopping with The DOM again soon.
I orders the runners I wanted
I orders the runners I wanted, I emailed a few times to see what happened to them and then I see you refunded the money . I didn’t get any information as to why, so I presume they were out of stock. Very disappointed
15 January 2026
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Susan, we’re sorry for the disappointment and for not clearly explaining what happened with your order. The runners you purchased were unfortunately unavailable at the time of fulfilment, which is why a refund was processed. We understand how frustrating this would have been without proper communication, and we appreciate you bringing this to our attention.
This has been, without a doubt, the worst online shopping experience
I am writing to express my absolute outrage regarding my recent order. This has been, without a doubt, the worst online shopping experience I have ever encountered.
It has been over 9 days since I placed my order, during which I received zero updates. My inquiries via your service chat were completely ignored. It was only after I went out of my way to email headquarters that I was told—two days later—that the item is out of stock and a refund will be issued.
This is completely unacceptable. If an item is out of stock, it should never have been listed for sale. Holding my money for 10 days only to tell me you can't fulfill the order is a total failure of service.
I will never shop here again, and I will be sure to share this experience on every review platform possible. I expect immediate confirmation that my refund has been processed.
19 January 2026
Reply from The DOM - The Official Fashion Outlet
Hi Hyun-Min, thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and disappointment this caused, and we completely understand why this fell well short of what you expected. The lack of timely updates and delayed communication is not acceptable, and we acknowledge how upsetting this would have been after waiting days for clarity.
To provide context, The DOM operates as a marketplace, where the majority of stock is fulfilled directly by our brand partners. This means the fulfilment process can vary across stages such as picking, allocation, and shipment, and we rely on stock confirmations provided by the brand. In some cases, brand inventory can fluctuate quickly, including situations where items appear available due to recent restocks, but are then found to be unavailable during allocation. That said, this does not excuse the delay in communicating this to you, and we’re sorry this was only confirmed after you followed up.
Your refund has been processed, and you should receive confirmation shortly if you haven’t already. We take feedback like yours seriously, as it highlights areas where we need to improve stock visibility and communication, especially in a marketplace environment. While we regret that this experience has understandably impacted your trust, we do appreciate you bringing it to our attention.
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