Great store discounts. I bought a wrong sized heels from EOS on the DOM, (rrp $199 for $71 plus delivery, coz it had an extra 20% off on the Dom, the EOS site shows $119 on Black Friday discount,... See more
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Review summary
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The shoes we bought were unfortunately too large. Bonna at DOM went above and beyond to resolve the issue and allow us to return the item inspite of a lapsed return timeframe. Much appreciated Bonn... See more
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I purchased shoes from The DOM during the busy holiday season in December, and I honestly wasn’t expecting my order to arrive on time. But they delivered it on time! The packaging was good, and ever... See more
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The website was extremely easy to navigate and checkout was very straightforward. No hidden fees involved in anything - item price and shopping costs were clearly detailed. I bought a pair of black... See more
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Company details
- #28 of 39 best companies in Clothing Store
- #8 of 12 best companies in Men's Clothing Store
- #15 of 21 best companies in Online Marketplace
- #2 of 2 best companies in Outlet Store
- #5 of 5 best companies in Shoe Store
- #14 of 25 best companies in Women's Clothing Store
Written by the company
The DOM is Australia’s official online fashion outlet offering exceptional pricing on your favourite, premium fashion brands including adidas, Jo Mercer, St. Agni, Christopher Esber, Carla Zampatti, Rollie and more. We bring you the best deals, all up to 70% Off. Always. And with direct shipping from the brands themselves, you can trust that you're getting the real deal.
Contact info
Locomotive St, 2015, Redfern, Australia
- customerservice@thedom.com
- thedom.com
4.1
Great
447 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My purchase had to be returned
My purchase had to be returned - wrong size
Jocelyn was a great help and kept me updated through the whole process
Wonderful customer service
14 May 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Leonie, thanks so much for your lovely words! We’re glad Jocelyn was able to make the return process smooth and stress-free for you. We’ll be sure to pass on the kudos — she’ll be glad to hear it!
Regards,
The DOM
Best price on the product I wanted
Best price on the product I wanted. Quick shipping too. 100% would recommend.
19 May 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Ellie, love hearing this! We're glad you found the deal you were after and that your order made it to you in no time. Heaps for the recommendation — it means a lot to us!
Regards,
The DOM
Placing the order was quick and straightforward
Placing the order was quick and straightforward. Delivery was timely, and the shoes arrived in excellent condition. Very satisfied!
16 May 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi there, we really appreciate your kind words! It’s great to hear the process was smooth from start to finish and that your new shoes arrived just right. Thanks for shopping with us — we’re glad you’re happy!
Regards,
The DOM
Great deals and promos
Great deals and promos. Prompt and friendly customer support too!
8 May 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Seppi, thanks so much for the shoutout! We're really glad you enjoyed the offers and felt well looked after — our team’s always here to help. Hope you snag more great finds next time!
Regards,
The DOM
Brilliant service and product
Jeans arrived so quickly qnd were $100 cheaper than in the store.
Perfect experience
1 May 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi there, what a win — $100 saved and fast delivery to top it off! We're happy to hear the jeans were exactly what you were after and that everything went smoothly. Thanks for trusting us with your order — hope to see you back again soon!
Regards,
The DOM
Great range and brands
Great range and brands. Fantastic service and proactive communication if there were any delays or issues with an order. Orders arrive beautifully packaged, like someone packed them with love.
15 May 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi there, thanks so much for sharing this! We're really glad you appreciated the selection and the care that goes into how we handle things behind the scenes — from keeping you in the loop to making sure your order arrives looking its best. It means a lot to know that came through.
Best regards,
The DOM
Great authentic product (Rollie boot)
Great authentic product (Rollie boot). Delivered on time. Very quick. Could not find a cheaper price. Super happy to have found these guys
20 May 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi there, thank you so much for the great feedback! We’re happy you’re loving your Rollie boots and that everything arrived quickly and at the best price. We’re pleased you found us — and we’d love to welcome you back again soon!
Regards,
The DOM
Kids ordered me shoes for Mothers Day
Kids ordered me shoes for Mothers Day, they ordered a size too small and the experience to get the incorrect size returned and correct size sent out was very easy - thank you!!
12 May 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi ML, thanks for the lovely feedback! We’re so glad to hear the return and exchange process was smooth — and what a thoughtful Mother’s Day gift from the kids! We hope you’re loving your new shoes.
Regards,
TheDOM
Top brands under the one Roof!
While researching for a particular style of adidas shoe through various websites, I came across the "The Dom.Com" which offered a seamless approach to online buying which was cheaper than the actual branded stores. The communication was great as well as the updates on when my delivery would be expected to arrive, which turned out to be 3 days later after purchase. Overall a great buying experience and would have no hesitation in buying from the.dom.com again!
13 April 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Michael, thanks for taking the time to share your experience! We're so pleased to hear you found the process seamless, the pricing competitive, and the communication spot on. Glad your new adidas shoes arrived quickly — we’d love to welcome you back anytime!
Cheers,
The DOM
Great price not matched elsewhere
Great price not matched elsewhere, prompt delivery easy checkout good product images
1 May 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi there, thank you so much for the great review! We’re thrilled to hear you found unbeatable pricing, a smooth checkout experience, and helpful product images — all topped off with prompt delivery.
Regards,
The DOM
Easy order process and was delivered…
Easy order process and was delivered really quick!
25 April 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Katy, thanks for the great feedback! We’re glad the ordering process was smooth, and your delivery arrived in no time.
Best,
The DOM
Bonna was very easy to communicate…
Bonna was very easy to communicate with, always helpful and responded my email super fast.
6 May 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi AM, thanks for the lovely feedback! We’re pleased to hear Bonna was able to assist you so efficiently — we’ll be sure to pass along your kind words. We're always here to help!
Regards,
The DOM
Good trainer footwear product offered…
Good trainer footwear product offered at a terrific (nee unbelievable) price, which allowed me to buy 2 pairs over 1. An unexpected and welcome bonus.
Ease of ordering, no bombardment with irrelevant popups or associated adverts during the process. Good comms once the order had been placed, and a prompt delivery thereafter. Goods arrived in perfect condition.
17 April 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Marc, thank you so much for your detailed feedback! We're thrilled to hear you enjoyed the value, seamless shopping experience, and prompt delivery. It's great to know everything arrived in perfect condition — we hope you’re loving both pairs!
Regards,
The DOM
So glad I found this site
So glad I found this site. Everything is so much cheaper and they have a great variety. Ordered some leather boots, the quality was exceptional. Will be ordering off here more frequently
29 April 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi there, we’re so glad you found us too! It’s great to hear you’re loving the variety, pricing, and quality — especially those leather boots. Can’t wait to have you back for your next order!
Regards,
The DOM
Fast delivery and easy online shopping
21 April 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Minh, thanks for the great feedback! We’re glad to hear you enjoyed the quick delivery and hassle-free shopping experience.
Regards,
The DOM
Everything worked to perfection
Everything worked to perfection. The product arrived a tad later than expected. That was due to the reseller tho. The DOM customer service was hyper responsive and super friendly. Thanks again!
18 April 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Michael, thank you so much for the kind words! While we’re sorry to hear about the slight delay, we’re glad our customer service could step in and make things right. We truly appreciate your patience and support — always here to help!
Sincerely,
The DOM
Fantastic service
I hadn’t heard of this website before and was sceptical when ordering. The shoes I got for my son arrived within a week ( we live regionally) and were exactly what we ordered.
We received emails updating the parcel on its journey, the service was 10/10
I’ll be looking to use them more for the family.
28 April 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Dee, thanks so much for giving us a go — we’re thrilled to hear your order arrived quickly and just as expected, especially being in a regional area! It’s great to know our service and updates made the experience a 10/10 for you. We look forward to helping you and your family again soon!
Regards,
The DOM
Great range of designers
Great range of quality designers and brands at really good prices.
Fast service too.
11 February 2025
Unprompted review
Reply from The DOM - The Official Fashion Outlet
Hi Sophia, thank you so much for the kind words! We're thrilled you're enjoying our range of designers and the great value we aim to offer. Fast service is just the cherry on top — glad we could deliver on all fronts!
Regards,
The DOM
Reply from The DOM - The Official Fashion Outlet
Hi Kristie, thanks for the lovely feedback! We’re happy to hear you scored a great deal and got your order quickly. Always happy to help!
Regards,
The DOM
Reply from The DOM - The Official Fashion Outlet
Hi Emily, thanks for the great feedback! We’re glad everything went smoothly, and you had a good experience with us. Hope to see you back again soon!
Best,
The DOM
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