I have been with The Directory Guys for 10 years, they have helped me rank highly on Goggle and supported me with marketing ideas such as Google Adwords and Google reviews. With all three of my bea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been working with the directory guys for a few months now and we are seeing results. I recently spoke to Matt to discuss our progress and really appreciated the honesty. A lot of companies in... See more
Company replied
I have been with the Directory guys a few years now and absolutely love their work. I have been working with Gino for maybe the last 2 years and he is 10/10 I would highly recommend! He’s really helpe... See more
Company replied
Andre is very helpful. Even though he is busy with many other clients, he always finds time in his day to help me. He’s been a massive part of me staring up my own small business. If anyone else is th... See more
Company replied
Company details
Contact info
London, United Kingdom
- 0203 598 5105
- feedback@thedirectoryguys.co.uk
- thedirectoryguys.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lukas has been very helpful and…
Lukas has been very helpful and understanding dealing with my case im very pleased with all he's feedback and support. He is a grate inspiration to your company with highly recommend A*******
11 September 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you so much for your fantastic feedback! We’re delighted to hear that Lukas has been so helpful, understanding, and supportive throughout your experience. It’s wonderful to know that his guidance and feedback have made such a positive difference. We’ll be sure to pass your kind words on to Lukas
Nivan was extremely helpful and…
Nivan was extremely helpful and understanding in helping me link my Instagram page on my business. Thank you for your patience!
Highly recommended
10 September 2026
Unprompted review
Reply from The Directory Guys Ltd UK
We’re really pleased to hear that Nivan was helpful, patient, and understanding while helping you link your Instagram page to your business. It’s great to know you had such a positive experience. We really appreciate the recommendation!
Karla was extremely helpful she has…
Karla was extremely helpful she has been on the phone throughout the process and helping me progress with my buisness. Highly recommend Karla
10 September 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you so much for your wonderful feedback! We’re delighted to hear that Karla has been there to support you throughout the process and help you move your business forward. Thank you for the recommendation!
Nivan is extremely knowledgable and…
Nivan is extremely knowledgable and helpful. Thank you for a great experiecne in helping set-up REVU
10 September 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you so much for your kind words! We’re delighted to hear that Nivan was so knowledgeable and helpful in getting you set up with REVU. It’s great to know you had such a positive experience, and we’ll be sure to pass your feedback on to Nivan!
It was very straightforward clear and…
It was very straightforward clear and easy to understand due to the competence of the advisor.
9 September 2026
Unprompted review
Reply from The Directory Guys Ltd UK
We’re really pleased to hear that everything was straightforward, clear, and easy to understand. It’s great to know that our advisor was able to make the process so simple for you. We really appreciate you taking the time to share your experience!
Reply from The Directory Guys Ltd UK
Thanks so much for the great feedback! We’re really pleased to hear you had such a positive experience and appreciated the communication. We really appreciate your support!
Thought at first these guys where just…
Thought at first these guys where just making empty promises like most sites but no these guys are people of their word actually gets you to where you want to be and gets the job done faster than they actually say honestly 5 star service and would definitely recommend to anybody who needs placements, top tier performance and customer service thank you 🙏🙏
8 September 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you so much for your fantastic feedback and 5-star review! We’re delighted that we were able to exceed your expectations and deliver the results you were looking for. It’s great to hear that you were impressed with both the service and the customer support you received. We truly appreciate your recommendation
Mr Nivan is very helpful assisting me…
Mr Nivan is very helpful assisting me perfectly 👍
8 September 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for your kind words! We’re so pleased to hear that Nivan was helpful and provided you with the assistance you needed. We really appreciate you taking the time to share your experience!
Simple and easy set up provided by Nivan
Simple and easy set up provided by Nivan on the Revu App
8 September 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for your feedback! We’re delighted to hear that Nivan made the Revu app setup simple and easy for you. It’s great to know you had such a smooth experience!
Gino was quite supportive and explained…
Gino was quite supportive and explained everything thoroughly.
7 September 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for your kind feedback! We’re really pleased to hear that Gino was supportive and took the time to explain everything thoroughly. We’ll be sure to pass your lovely comments on to him. 😊
Amazing service!
Amazing service!! During a stressful time starting a business, Karla made the process stress free and simple
4 September 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you so much for your wonderful feedback! We’re delighted to hear that Karla was able to make what can be a stressful time feel simple and stress-free. Starting a new business is a big step, so it’s fantastic to know that her support made such a positive difference.
Karla was super friendly and professional.
Karla was super friendly, professional, and incredibly helpful. As a new business owner, I really appreciated how patient she was in explaining everything and guiding me through all the steps I needed to know about Google Ads.
She took the time to make sure I understood everything and was always happy to help with any questions I had. I really appreciate all her support and guidance. Highly recommend Karla to anyone who needs help with Google Ads!
7 September 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you so much for your wonderful feedback! We’re delighted to hear that Karla was so friendly, professional, and patient in helping you navigate Google Ads as a new business owner. Thank you for the recommendation! 😊
I would like to say thank you to Lukas…
I would like to say thank you to Lukas for helping me with my situation and making an effort to help me every way possible !
4 September 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you so much for your kind words! We’re delighted to hear that Lukas was able to help and went above and beyond to support you with your situation. We’ll be sure to pass your lovely feedback on to him.
Nivian was very informative and the…
Nivian was very informative and the help and support was second to none. As I had problems with my emails and tracking them down wasn’t easy for me, but Nivian to the rescue again. Thank you .
4 September 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you so much for your lovely feedback! We’re delighted to hear that Nivan was able to provide such informative and supportive service, especially when helping you resolve your email issues. We’ll be sure to pass your kind words on to him!
Both excellent
Both excellent, obviously very experience and know what they are talking about.
They both have the ability to instil confidence in the client, especially one like me who is on the wrong side of 70.
4 September 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you so much for your wonderful feedback! We’re delighted to hear that both members of our team made you feel confident and supported. We pride ourselves on making everything clear and approachable, and it’s fantastic to know this came across.
Reply from The Directory Guys Ltd UK
Thank you so much for your lovely feedback! We’re really pleased to hear you’re enjoying working with the team. We truly appreciate your support and look forward to continuing to work with you!
Very helpful,explaining things to the…
Very helpful,explaining things to the details always happy to answer questions and assistance! 👍🏻
3 September 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for your feedback! We’re really pleased to hear you found the explanations clear and that our team was always happy to answer your questions and provide support.
Karla was very helpful and made me feel…
Karla was very helpful and made me feel valued as a customer, she was extremely professional and patience. Thankyou
2 September 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for your lovely feedback! We’re so pleased to hear Karla made you feel valued and provided such professional and patient support. We really appreciate your kind words!
Horrible experience with this company…
Horrible experience with this company that I am still battling to this day. Been dealing with them for 2 months now still chasing my domain. They are refusing to transfer the domain. I have kindly asked that if they dont want to transfer it, it's fine, just delete my information on the poor website they created. Refuse to do either. Take long time to get an answer back. When I call they say sorry that person is not available at the moment. When I email takes them weeks to answer back. At first they tried to say they dont have access to the domain as they transferred it so I had to chase where the domain was through cloudnext and nominet and both have said the same thing, the company (the directory guys) still have the domain registered get them to ring us and we can help them transfer it. They refuse to ring the companies claiming it's impossible to get ahold of them but I never had any issues getting ahold of them. Excuses that keep me running in circles. This company is an absolute joke and would highly advise anyone to stay away from them. Charged me even after I cancelled my subscription. Promised me a 30 day money back guarantee which they deny ever saying. I can keep going on and on about the bad business practice this company has bit I think I have made my point. Stay away or forever regret your decision of signing up with them.
After initially posting this review they were quick to respond to me and sort out my situation. They have transferred the domain finally and refunded some of the money back but not all. Carl who dealt with the matter was good and efficient with getting it done. Unfortunately the damage has been done to my company which can't be repaired. I was going to give 3 stars if a full refund was given back but have decided for 2 stars as it wasn't a full refund. Also was only refunded partly for the website and not the extra month subscription. Just happy to be done with it. Weight lifted off my shoulders for sure.
16 July 2026
Unprompted review
Reply from The Directory Guys Ltd UK
We’re sorry to hear that you’ve been unhappy with your experience. We have made attempts to contact you directly and address the concerns you’ve raised, particularly around the domain and billing.
We understand your frustration and respect your decision to retain your review. However, we remain committed to resolving the outstanding matters and ensuring your concerns are properly addressed.
We apologise that your experience has not met the standard of service we aim to provide.
Nivan was very helpful and easy to deal…
Nivan was very helpful and easy to deal with and very patient with my lack of knowledge with it but walked me through everything perfectly
2 September 2026
Unprompted review
Reply from The Directory Guys Ltd UK
Thank you for your lovely feedback! We’re delighted to hear Nivan was so patient and took the time to guide you through everything clearly. It’s great to know he made the process easy and comfortable for you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.