The Dice Dungeon Reviews 

377
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional product quality, noting that the items feature beautiful designs and feel truly fantastic. People also mention that all orders consistently arrive very quickly, perfectly protected by secure packaging materials. Consumers deeply appreciate the helpful staff and the smooth, pleasant service provided throughout their entire shopping journey. Some people were clearly dissatisfied with occasional delivery delays, slow tracking updates, or unexpected international fees upon arrival. Reviewers additionally mentioned receiving incorrect items, duplicate mystery contents, or experiencing minor container damage on a few occasions.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting high quality, great designs, and protective... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the products received.... See more

Delivery service

Clients share positive opinions on delivery service, noting consistently fast and reliable shipping times.... See more

Staff

Customers had positive experiences with staff, describing them as exceptionally helpful and friendly.... See more

Order

Customers consistently note ambiguous experiences with order fulfillment and delivery times. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 2 sets of D&D dice for a gift both were excellent quality and had beautiful coloured inlays. One set was on sale so was extremely good value. Speedy delivery and great communication. Will de... See more

Rated 5 out of 5 stars

Excellent from the dice dungeon. Ordered a couple of products off their website which I found easy to navigate. Order was quickly despatched and received a few days later. Kept informed via email abou... See more

Rated 5 out of 5 stars

Awesome product, the DM was very happy, nice packaging, nice case for the dice, the die itself was better than expected.

Rated 5 out of 5 stars

the process of purchasing was smooth and efficient, and the person I talked through when I needed help was very helpful. My package arrived swiftly as well, overall a generally very positive experienc... See more


4.6

Excellent

TrustScore 4.5 out of 5

377 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(377)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Free shipping wasn't free

Said free shipping for an order over a certain price, but my order was held by postal service because the shipping fee wasn't paid, and I had to pay it myself.

23 January 2025
The Dice Dungeon logo

Reply from The Dice Dungeon

Hello! Thanks for the review it’s greatly appreciated.

Unfortunately sometimes Royal Mail gets a little heavy handed with the parcel and thinks it weighs more than it does so it adds an extra charge on. If you email us the details at contactus@thedicedungeon.co.uk we will get that refunded for you!

Thanks again for your order!
Ben
Dice Dungeon

Rated 5 out of 5 stars

Excellent customer service

Excellent products, description, pricing, customer service (that handled my query and explained matters to me in a professional manner) and delivery. Highly recommended and will use again 👍🏾

19 February 2025
Rated 2 out of 5 stars

Order not delivered

I ordered this product at the beginning of December for a Christmas present and still have not received my order. It may be really nice but I wouldn't know.

26 January 2025
The Dice Dungeon logo

Reply from The Dice Dungeon

Good afternoon, I apologies that your item was not delivered in time for Christmas but as it was a pre-order item wee could not guarantee this. I can see you have now since had the shipping confirmation and tracking number and should have the dice very soon.

Rated 5 out of 5 stars

Arrived fast

Arrived fast, I ordered it a few days before Christmas and it arrived a couple of days after which is very fast.

Dice pagoda I ordered seems like good quality, spins well and efficiently and overall I'm pleased with it and no negatives to speak of

23 December 2024
Rated 4 out of 5 stars

The dice are very pretty

The dice are very pretty. The spinner is of a heavy weight. However, I have seen it subsequently better priced. The tin that the dice come in is damaged and scratched. Packed too closely with the spinner. This is disappointing as they are meant for a Christmas present.

23 October 2024
Rated 5 out of 5 stars

Fantastic, professional service

I’ve had two orders from them now, both have been fulfilled perfectly.

I made a mistake when ordering all three of the 2024 D&D books which they helped me to understand with professionalism and patience. The dice I ordered from them are beautifully made and were well packaged to keep them safe.

I will definitely be ordering from them again!

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Very quick to correct my mistake

Straightforward ordering process. One thing went wrong: I had entered the gift recipient's address on the order, but paid using ApplePay which changed the delivery address to my address, the billing address. I realised this quickly and emailed The Dice Dungeon who put this right at once, and the gift was delivered speedily to the right address. So Five Stars for customer service!

28 October 2024
Rated 5 out of 5 stars

Both items were not dispatched

Both items were not dispatched. I hadn’t read the message on the order that 1 was on preorder. I emailed them to check where my missing items were and they replied, quite literally within minutes, to reassure me when to expect. A misunderstanding by me but quickly resolved by them. Some first class service from an independent seller. Will definitely be back for more products for my daughter

24 October 2024

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