Not very impressed at all. They take an age, compared to other couriers. The tracking is completely shambolic, updating on every thing that happens to your parcel (14 steps in 3 days, none of which in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great customer service team! Easy to get in touch with them and they help with queries quickly or point in the right direction. Easy to use booking-in portal and data upload interface Postal collec... See more
Company replied
Stayed home all day waiting for my parcel as I was expecting it to arrive today. Didn't ring the bell or get a phone call, just a notification saying my order was cancelled because "customer refus... See more
The delivery group might actually offer evri some competition for the worst couriers in the country. I have had a number of packages sent to me using the delivery group. All attempted to deliver... See more
Company replied
Company details
Written by the company
The Delivery group offers a wide range of Bespoke logistics services, powering E-commerce solutions domestically and internationally. We solve your complex shipping needs whether this be single piece items, Fulfilment solutions, Technology or specialised services, we are on hand to help.
Contact info
Unit 2, Catalina Approach, Omega South, WA5 3UY, Warrington, United Kingdom
- 0333 011 1999
- newbusinessteam@thedeliverygroup.co.uk
- thedeliverygroup.co.uk
2.7
Poor
111 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unprofessional and Incompetent
Received a call yesterday to confirm a delivery of patio furniture. Was told it would arrive this morning. Perfect. It got past 1pm so called to ask if it was still being delivered. Was advised it was now arriving between 4 and 6pm I told the gentlemen on the phone this is no good as I am leaving the house at 4:30 and I would not have agreed, and would have agreed another date to this had I been told.
He then accused me of being a liar and finished the call with "well it won't get delivered then"
Lovely customer service. Have immediately got in touch with the store to let them know their choice of delivery company leaves a lot to be desired.
22 June 2021
Unprompted review
Reply from The Delivery Group
Hello Darren, please can you send the details of your delivery to newenquiries@thedeliverygroup.co.uk and we will be happy to look into this for you. Thanks Louise
Well it's taken 7 days for my order to…
Well it's taken 7 days for my order to travel from West Bromwich to Luton. According to TDG they only collected it today from Lighting and Mobile. From West Bromwich to Luton is 96.5 miles. I ordered from Amazon. Won't be using either company again on Amazon. Tracking is useless. I message Amazon today to cancel my order!!
15 June 2021
Unprompted review
Reply from The Delivery Group
Hello Brenda, Could you provide the details of your delivery please. Tracking number if you have it and your address to newenquiries@thedeliverygroup.co.uk and I can look into this for you. Unfortunately we do not control when our clients dispatch their orders. Thanks Louise
Atrocious company
I really don't know what is going on with this company, but it is obvious by the other reviews that my problem with them is not an isolated incident.
I ordered from a company through Amazon and they used T.D.G to send the parcel. This parcel only had to go 83 miles from Bromwich to Manchester (1 hour 30 in a car). Just tried to use the tracking number and there is absolutely no updates I am now at day 6 the estimated latest delivery time has passed, love and behold still no sign of my parcel (I've waited in for them the last two days as well).
I would never advise anyone to use this company. I say this going from my own experience of them and other people's reviews about them on here and I will be now checking any seller I deal with on Amazon U.K and will not purchase if they use this company for the delivery.
10 June 2021
Unprompted review
Pointless tracking number
Ordered an item from Amazon Marketplace with a delivery window of 1st to 4th June. Now told it is running late with the window moved to 6th to 9th June. I know delays happen but my main complaint is being given a useless tracking number. When I enter the number on The Delivery Groups tracking page they ask me which courier it is with. How do I know? What's the point if the number doesn't tell them. Get your act together!!
Tony
6 June 2021
Unprompted review
Reply from The Delivery Group
Hi Tony, Please can you send the details of your shipment to newenquiries@thedeliverygroup.co.uk and I will get someone to contact you to discuss. Thanks Louise
Absolutely shocking service
Absolutely shocking service from The Delivery Group in the U.K. We use a 3PL Partner and use The Delivery Group as our International shipping service. Unfortunately, that was a terrible decision, as their international service is terrible and can take over 2 months for our parcels to arrive with our Customers. 2 months!? We are still waiting for a resolution to a number of delivery issues, however their team seem to dismiss our issues with a simple, please speak to your 3PL firm. Effectively washing their hands of the issues THEIR terrible service is causing our business. What's the point in that, we are going direct to you to resolve the issues faster, but you seem to completely pass the buck. Terrible, terrible service and I would avoid using them like the plague.
18 February 2021
Unprompted review
2 weeks to receive a parcel
Ordered an item off Amazon and it took 2 weeks for The Delivery Group to deliver it. Ended up being delivered by the Royal Mail postman.
12 December 2020
Unprompted review
waiting for goods to turn up 2 weeks…
waiting for goods to turn up 2 weeks after was told would be here ??? ive gone through feedback with ebay to get my money back ???? dont use this sad company its totally unfit
29 July 2020
Unprompted review
Very good Company to work.
Very good Company to work.
Andy very helpful.
we recommend to everyone.
4 December 2019
Unprompted review
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