The Decant Den Reviews 

Good price, prompt service, would use again

Extremely negative experience with The Decant Den’s customer support.

On 27/04/2026, I sent an email explaining that there had been an issue with Portuguese customs and that UPS had informed me the parcel would be returned to the sender. In that same email, I simply asked them to let me know the cost of reshipping the order, so I could pay the postage and resolve the situation.

Today, 22/05/2026, almost a month later, the product has already been returned to The Decant Den and I still have not received any reply. They have not provided the cost of the new shipping, offered any solution, or shown any willingness to help me recover the order.

In my experience, their customer support is practically non-existent. The main issue was not even the customs problem itself, but the complete lack of response from the company when help was needed to resolve it.

A warning to others: be very careful when buying from The Decant Den, especially if you choose standard delivery. If something goes wrong during delivery, you may end up without the goods and without any support, because nobody replies.
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I understand the points you have raised regarding customs charges, shipping costs, UPS return fees and the fact that the decanted products cannot be resold. However, I would like to clarify that my review was based on the lack of a direct response to the email I sent on 27/04.

From my perspective, the fact that I did not receive any reply from you between 27/04 and today meant, in practical terms, that I had no access to customer support during that period. That is the reason why I stated that customer support was non-existent.

The situation you describe largely corresponds to what I tried to anticipate in my initial email. There was an issue with customs, UPS informed me that the parcel would be returned, and I was aware that, as these were decanted products, The Decant Den might not be able to resell them once returned.

That is precisely why I contacted you before the parcel was returned to your premises, asking only for you to let me know the amount required for a new shipment. My intention was to pay that additional cost and allow the order to be resent, thereby avoiding further losses for both parties.

What I requested was simply timely support to resolve the situation: to be informed of the reshipping cost, to make the relevant payment, and to allow the product to be sent again. As I received no reply during that period, I was left without any practical solution.

I sincerely regret that this situation has resulted in costs for your company, but I also consider it important to point out that I tried to resolve the matter in advance and in a cooperative manner. My criticism is not related to customs rules or to the responsibility for paying those charges, but rather to the lack of response to the specific request I sent you in good time.

I remain, of course, available to find a fair solution, should that still be possible.

The bottles are labeled inside

Good perfume and pridec

I like this site. Very good and well priced!👍👍👍

Excellent 10/10 very happy with purchase tbh I was a bit apprehensive as I’d never used this site before but got my creed green Irish tweed 8ml for my hols , tested against my Irish tweed bought from creed themselves …. Perfect 👌

quality perfume, great packaging and fast international transport, thank you Decant Den team❤️

I ordered for Creed Aventus decant but smells very synthetic like one of the many clones of Creed Aventus. Scent faded after just 1 hour. Feel disappointed and ripped off!

Communication very good and pleased with my perfume.

The product felt premium, loved that it came in a classy glass bottle. The scent stayed fresh for weeks and went above my expectations for the price I paid. Definitely a no brainer if you want to test out expensive perfumes first!!!!

Excellent experience, they had all the popular niche options at a cheaper price considering the decant comes in a glass bottle and not a plastic one like other decanting companies. 5/5 would recommend.

Edit: Despite having issues and not receiving the product, I must say that they were really professional with my order. Very communicative and supportive. I hope that in the future other clients don't have as many issues as I've got. I got a refund and everything is fine now and they even changed their carrier for future international orders.

Original review:
It's been AGES since i ordered my decant and it's not moving anywhere. I can't track it, follow it or anything.
I am almost certain that it's a scam or that the business has a very very bad organization with this things. I would cancel if I could. Such a pitty.

Great product and delivery was very prompt

No fuss transaction, happy with products, packed well for transport

Order came fast and without issue, would defiantly recommend.

Speedy service and product was well packed and authentic.

The best Decant website on the net

Received an outstanding service from the decant den. I will be only spreading good news about the service received and cannot wait to shop here again. 5/5 must buy!!