The Currency Club Reviews 

6,670
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 707 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly competitive exchange rates, noting that the online platform makes placing orders quick and simple. Reviewers often mention the secure and prompt delivery service, enthusiastically emphasizing that packages consistently arrive safely on their specifically chosen dates. However, some customers also noted frustrating problems with delivery delays, occasionally missing crucial travel dates. A few people mentioned unexpected payment complications, describing technical issues resulting in double charges or discrepancies during currency buyback. Others pointed out that receiving large denomination notes or encountering unexpected bank fees can sometimes reduce overall financial savings.

What people talk about most

Service

Clients share positive opinions on service, highlighting competitive exchange rates, rapid and... See more

Delivery service

Consumers find delivery_service to be positive, highlighting prompt, secure, and well-communicated shipping... See more

Order

People report positive experiences with order, highlighting the quick and simple online process and... See more

Payment

Reviewers highlight ambiguous experiences with payment, expressing both satisfaction and concern. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used the currency club several times now, they provide a great service. They give very good exchange rates, free next day tracked delivery and the best bit for me is the ability to select small n... See more

Company replied

Rated 5 out of 5 stars

Found out about them through MSE website and they had the best exchange rate. Delivery was my only option so 2 days later had my package delivered by Royal Mail (someone has to be home to sign for it... See more

Company replied

Rated 5 out of 5 stars

Excellant service, they had the best rates online and ordering was quick and simple with delivery the next working day. Really pleased at the ease of the transaction and delivery. Will definitely use... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Just used for the first time - received a substantially better rate than the other suppliers we're offering and the cash turned up the next day bang on time by Royal Mail recorded.... See more

Company replied


Company details

  1. Currency Exchange Service

Written by the company

The Currency Club is a UK-based foreign exchange provider offering travel money, foreign cash services, and international payments through a secure online platform. Customers can buy and sell multiple currencies at competitive rates, with insured home delivery across the UK, providing a cost-effective alternative to banks and high-street bureaux. Visit www.thecurrencyclub.co.uk or call our team on 0207 723 7000!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(6,670)

727 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good exchange rate

Good exchange rate. Ordering was quick and easy and they could deliver before some of their competitors so overall the best option

13 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear Liza,

Thank you for your kind feedback!

We are delighted to hear that you were happy with the competitive exchange rate, quick and easy ordering process, and our delivery options. It’s great to know we were able to deliver ahead of some competitors and provide a smooth overall experience.

We really appreciate your support and look forward to serving you again in the future.

Many thanks,

TCC

Rated 5 out of 5 stars

Expedient and reliable

Expedient, good exchange and swift delivery.
No complaints here!

11 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear Lorna,

Thank you for your feedback!

We are delighted to hear that you were happy with the competitive exchange rate and swift delivery.

We really appreciate your support and look forward to serving you again in the future.

Many thanks,

TCC

Rated 3 out of 5 stars

The service is easy to use with decent…

The service is easy to use with decent exchange rates and prompt delivery. However we asked for small notes but got large ones which are inconvenient for us. We’ve used CC before and been happy but this time we’re a little disappointed with them.

13 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear John,

Thank you for your feedback.

We are pleased to hear you found the service easy to use, with competitive exchange rates and prompt delivery.

While we always aim to fulfil customer preferences, we are unable to guarantee specific note denominations.

We appreciate your understanding and your continued support as a returning customer.

Kind regards,

TCC

Rated 5 out of 5 stars

Very efficient

Very efficient. Good rate of exchange. Easy to use. Arrived on time. Will use again.

15 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear Diane,

Thank you for your kind feedback!

We are delighted to hear that you found the service very efficient, with a good exchange rate, easy ordering process, and timely delivery.

We really appreciate your support and look forward to serving you again in the future.

Many thanks,

TCC

Rated 5 out of 5 stars

First class service from The Currency Club

The whole transaction was simple & quick & was straightforward from beginning to end. The best exchange rage I could find online & delivery was prompt ! Will definitely use this site again .

16 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear Gillian,

Thank you for your fantastic feedback!

We are delighted to hear that you found the whole process simple, quick, and straightforward from start to finish, and that you secured the best exchange rate available online with prompt delivery.

We really appreciate your kind words and look forward to serving you again in the future.

Kind regards,

TCC

Rated 5 out of 5 stars

Brilliant easy services good rate and…

Brilliant easy services good rate and excellent delivery options 👌 👍 😀 👏

5 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear Customer,

Thank you for your brilliant feedback!

We are delighted to hear that you found our service easy to use, with a good rate and excellent delivery options.

We really appreciate your support and look forward to serving you again soon.

Many thanks,,

TCC

Rated 5 out of 5 stars

Excellent transaction and posted swiftly

12 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear Natalie,

Thank you for your kind feedback!

We are delighted to hear that your transaction was smooth and that the order was posted swiftly.

We really appreciate your support and look forward to serving you again.

Many thanks,

TCC

Rated 5 out of 5 stars

Fast delivery

Fast delivery

8 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear Julie,

Thank you for your feedback!

We are delighted to hear that you were pleased with our fast delivery service.

We really appreciate your support and look forward to serving you again.

Many thanks,

TCC

Rated 5 out of 5 stars

5 times now perfect

I've sent with them 5 times now. Everytime has been speedy service and even if there was a problem the team were so helpful.
I will never go anywhere else to save or order my money.
Tom L

9 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear Lain,

Thank you for your wonderful feedback!

We are delighted to hear that you have used our service five times and consistently experienced speedy and reliable service. It’s especially great to know that our team has been helpful whenever needed.

We truly appreciate your loyalty and kind words, and we look forward to continuing to serve you in the future.

Many thanks,

TCC

Rated 5 out of 5 stars

Next day delivery and best exchange…

Next day delivery and best exchange rate so a no brainer.

12 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear Lain,

Thank you for your great feedback!

We are delighted to hear that you were pleased with our next-day delivery and competitive exchange rates. It’s wonderful to know you found the service straightforward.

We really appreciate your support and look forward to serving you again soon.

Many thanks,

TCC

Rated 5 out of 5 stars

Another good experience

I've used the Currency club several times now and I've been very happy with their service The rates are very competitive and delivery is quick and straightforward.

12 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear Catallo,

Thank you for your kind feedback!

We are delighted to hear that you have used The Currency Club several times and have been very happy with our service. It’s great to know you find our rates competitive and our delivery quick and straightforward.

We really appreciate your continued support and look forward to serving you again soon.

Many thanks,

TCC

Rated 5 out of 5 stars

Excellent service

Excellent service. Have used this company a good few times and have always had a great experience.

11 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear Annie,

Thank you for your kind feedback!

We are delighted to hear that you have used our service several times and have consistently had a great experience.

We truly appreciate your continued support and look forward to serving you again in the future.

Many thanks,

TCC

Rated 5 out of 5 stars

Used a few times and all ways got a…

Used a few times and all ways got a great deal and delivery on time, easy to use website 5 stars

12 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear Ryan,

Thank you for your kind review!

We are delighted to hear that you have consistently had a great experience with competitive rates, on time delivery, and found our website easy to use.

We really appreciate your 5-star feedback and your continued support, and we look forward to serving you again soon.

Kind regards,

TCC

Rated 5 out of 5 stars

So easy and fast to order

So easy and fast to order, have been using The Currency Club for a couple of years now.

10 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear Elizabeth,

Thank you for your kind feedback!

We are delighted to hear that you find the ordering process easy and fast, and that you have been using The Currency Club for a couple of years now.

We truly appreciate your continued support and look forward to serving you again soon.

Many thanks,

TCC

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Just used for the first time - received a substantially better rate than the other suppliers we're offering and the cash turned up the next day bang on time by Royal Mail recorded. Website is clear and easy to use. I'll be using these guys in again for sure. Thanks very much!

12 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear Customer,

Thank you for your fantastic feedback!

We are delighted to hear that you were pleased with the competitive rate, next day delivery, and clear, easy to use website. It’s great to know the service met your expectations and arrived on time via Royal Mail.

We really appreciate your kind words and look forward to welcoming you back again in the future.

Many thanks,

TCC

Rated 5 out of 5 stars

Great Service

Used for the first time and it was a great service. Next day delivery and the best rate available for the amount required. I won’t hesitate to use again.

10 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear Christine,

Thank you for your wonderful feedback!

We are delighted to hear that you were pleased with our service, next day delivery, and competitive exchange rate. It’s great to know you would not hesitate to use us again.

We really appreciate your support and look forward to serving you in the future.

Many thanks,

TCC

Rated 5 out of 5 stars

prompt response to purchasing back currency.

competitive rates and prompt response of buyback service. The extra cost of using special delivery to send currency back, means this is mainly cost effective if changing back larger amounts.

8 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear John,

Thank you for your feedback!

We are pleased to hear that you were happy with our competitive rates and the prompt service provided for your buyback.

We also appreciate your comments regarding the return postage costs, and your feedback will be taken into consideration as we continue to review and improve our services.

Many thanks,

TCC

Rated 5 out of 5 stars

I’d never heard of The Currency Club…

I’d never heard of The Currency Club but Martin Lewis’ website said that they had the best conversion rates when I looked so I decided to give them a go. So glad I did! Ordering was quick, easy and simple and I love that I could choose which day to receive my delivery. Will definitely be recommending to family and friends as well as use them again in the future!

11 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear Natalie,

We are delighted to hear that you found the ordering process quick, easy, and convenient, and that you were happy with the flexibility of choosing your delivery day.

We truly appreciate your recommendation and support.

Many thanks,

TCC

Rated 5 out of 5 stars

Thankyou for your excellent service.

Thankyou for your excellent a professional service, it was so easy and a better rate than the post office, would not hesitate to utyour service again.

Yours sincerely David Smith .

8 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear David,

Thank you for your kind feedback!

We are really pleased to hear you found our service easy to use and that you were happy with the exchange rate. Your support is greatly appreciated.

Many thanks,

TCC

Rated 5 out of 5 stars

Fantastic next day delivery and so easy…

Fantastic next day delivery and so easy to do!

11 June 2026
Unprompted review
The Currency Club logo

Reply from The Currency Club

Dear Customer,

We are delighted to hear you were happy with the next day delivery and found the process easy to complete. Your support means a lot to us.

Many thanks,

TCC

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