I have used The Currency Account 3 times in the last 2 years for large amounts. You can all understand how uncomfortable it feels to hand your money over however I must say that all transfers were per... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am using currency account nearly an year now. it is an online based company who provide both competitive exchange rates and flat and variable remit charge/fee simulteniously. Bit complicated procees... See more
Company replied
The basic service is ok. However the rates they give are now nowhere near as competitive as they used to be. They can fluctuate depending on time of day and the day of the week (or weekend) whi... See more
Company replied
Had a great experience end to end. I opened my account, then called to ask questions about the process, how it works, all fees, etc. I think if you proactively call and speak to someone you're likely... See more
Company replied
Company details
Information provided by various external sources
The Currency Account is a fintech multi-currency e-banking and international payments platform. Payments can be made to over 200 countries. The company also provides hedging and risk-management services for those looking to manage their currency exposure. The business is a trusted partner for a fast-growing portfolio of brands worldwide. Authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations & the Payment Services Regulations.
Contact info
160 Fleet Street, EC4A 2DQ, London, United Kingdom
- +44 207 014 3344
- support@thecurrencyaccount.com
- thecurrencyaccount.com
2 years of great service
I have used The Currency Account 3 times in the last 2 years for large amounts. You can all understand how uncomfortable it feels to hand your money over however I must say that all transfers were perfect each time. The two people I deal with are fantastic and they will search out the best rate for you with a telephone call. I have saved thousands by using them and not my bank. Definitely recommended.
24 February 2021
Unprompted review
Terrible service
Terrible service, they block your account for 6 weeks, I had to take them to the court to finish their rubbish game.
The court ordered them ro stop their scam
20 December 2020
Unprompted review
Great service
Great service, been using the currency account for a while and i always get great service and rates.
9 July 2020
Unprompted review
My account is simply too difficult to…
My account is simply too difficult to access as the site does NOT accept my Password even though it is correct. Havint to reset my password every time I want to access my account is just ridiculous - rubbish service.
29 February 2020
Unprompted review
Reply from The Currency Account
Dear Mr James,
Thank you for the e-mail and we are sorry to hear that you are experiencing some difficulties accessing your account. I have sent you an e-mail with a link to reset your password and update your 2 factor authentication using either your e-mail or mobile SMS. Please follow the link and update your details and you will be able to log in as normal to access your account. I have e-mailed you from my personal e-mail address and our number is here 0207 014 3344 if you need any further assistance.
Thank you,
Asha Myuran
Dear Sir Can not get access to the web…
Dear Sir Can not get access to the web site nor to the phone numbers! Should I be worried?
You hold my funds?
26 January 2020
Unprompted review
Reply from The Currency Account
Dear Mr Gul,
Thank you for the message.
Please call us on 0207 014 3344 and we will talk you through the process to access your account. The phone lines are open Monday - Friday 9am - 5.30pm.
All contact details can be found on our website from the Contact Us page at:
https://www.thecurrencyaccount.com/contact-us.html
Many thanks,
TCA
Excellent
Excellent.
Al alternative to Transferwise who can't seem to transfer USD for me to a non-domestic US account.
19 October 2019
Unprompted review
Reply from The Currency Account
We appreciate your 5* review greatly!
We are pleased to hear that you are happy with the service you have received from us and we will continue to provide the best all-round service that we can.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support.
I have used the currency account for a…
I have used the currency account for a number of years now and can say the service is perfect good rates and easy to use recommend to anyone regards r Chamberlain
9 October 2019
Unprompted review
Reply from The Currency Account
Dear Richard,
Thank you for your 5* review!
We are pleased to hear that you are satisfied with our services and have taken full advantage of the rates we offer.
We hope to continue to provide a service to you in the future and will aim to always provide a service that is fair, easy and excellent to all of our customers.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Reply from The Currency Account
Dear Michael,
Thank you for your 5* review!
We are very pleased to hear that you are happy with our services and we will continue to provide the best service we can.
Please feel free to call us on 0207 014 3344 if you require any further assistance. You can also get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support
Very good customer service!
23 September 2019
Unprompted review
Reply from The Currency Account
Dear Siamak,
Thank you for your review! We at The Currency Account appreciate your review highly!
We hope to continue to provide a service to you. Please let us know what we can do to receive a 5* review from you!
Thank you again
TCA Support
Quick and efficient service
22 September 2019
Unprompted review
Reply from The Currency Account
Thank you very much for your 5* review!
We are pleased to hear that you are pleased with the service you have received from us and we will continue to provide the best all-round service that we can.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support.
Excellent service
Excellent service, one of the best rates, secure delivery to home with option when.
20 September 2019
Unprompted review
Reply from The Currency Account
Dear Tony,
Thank you very much for your 5* review!
We are pleased to hear that you are satisfied with our services and have taken full advantage of the rates we offer.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support.
It delivers exactly what it offers
It delivers exactly what it offers. Superb service.
19 September 2019
Unprompted review
Reply from The Currency Account
Dear Martin,
Thank you very much for your 5* review!
We hope to continue to provide a service to you in the future and will aim to always provide a service that is fair, easy and excellent to all of our customers.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Once again 10 out of 10!
13 September 2019
Unprompted review
Reply from The Currency Account
Dear Peter,
We appreciate your 5* review greatly!
We will ensure to continue to provide a 5* service for you.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Great rates & service
Great rates & service, used many times before 👍
5 September 2019
Unprompted review
Reply from The Currency Account
Dear Matthew,
Thank you very much for your 5* review!
We are pleased to hear that you are satisfied with our services and have taken full advantage of the rates we offer.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Superb prompt and reliable
30 August 2019
Unprompted review
Reply from The Currency Account
Dear Dave,
Thank you for your 5* review!
We believe in offering a service that is indeed prompt, efficient and professional as we value our customers greatly.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support
Easy to use, good rates, quick service.
Living part of the year in another country, transferring money is something I have to do regularly. I've been using this service now for two years and I have never had a problem. It is easy to use, gives me way better exchange rate than the regular bank and the money arrives very quickly. Thank you.
29 August 2019
Unprompted review
Reply from The Currency Account
Dear Elli,
We appreciate your 5* review greatly!
We will ensure to continue to provide a 5* service for you.
We are pleased to hear that you are satisfied with our services and have taken full advantage of the rates we offer.
Please feel free to call us on 0207 014 3344 if you require any further assistance.
You can also get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support.
+Gives a very good exchange rate.
+Gives a very good exchange rate.
Staff very helpful
24 August 2019
Unprompted review
Reply from The Currency Account
Dear Mr Sturm,
We are happy to have provided a service to you!
It is a priority of The Currency Account to provide a service that is fair, easy and excellent to all of our customers.
Please let us know what we can do to receive a 5* review from you!
Please feel free to contact us on 0207 014 3344 or on email at support@thecurrencyaccount.com if you require further assistance. We would be more than happy to help you!
Thank you again.
TCA Support
Very knowledgeable and helpful staff…
Very knowledgeable and helpful staff and an efficient, comprehensive service.
22 August 2019
Unprompted review
Reply from The Currency Account
Dear Ann,
Thank you very much for your 5* review!
We are pleased to hear that you are so happy with our services and staff, it has been a pleasure speaking with yourself and Terry.
As always, please feel free to call us on 0207 014 3344 if you require any further assistance.
Thank you once again.
TCA Support.
I would like the money to go instantly…
I would like the money to go instantly into my account like TransferWise which my sister in law uses
20 August 2019
Unprompted review
Fast
Fast, efficient service and always keeps you up to date with emails
19 August 2019
Unprompted review
Reply from The Currency Account
Dear Abbie,
Thank you very much for your 5* review!
We are pleased to hear that you are so happy with the service you have received from us and we will continue to provide the best all-round service that we can.
Please feel free to call us on 0207 014 3344 if you require any further assistance. You can also get the latest exchange rates, news, and expert advice by following us on Twitter and LinkedIn, and liking our Facebook page.
Thank you once again.
TCA Support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.