The Curious Drinker Reviews 

Keenan in customer service was very polite and understood my request and was able to resolve my issue immediately.

Lovely quality suprise boxes, and they gave me a discount when I explained that I couldn't afford the montly gin selection. Unfortunately I've now had to cancel altogether. Nice customer service when I phoned- friendly and proffesional attitude from Keenan. One star lost due to having to phone to cancel.

Called to cancel a subscription. Had the pleasure to speak to Keenan. He was very friendly and helpful.

Keenan was really helpful with my subscription management.

Keenan was very helpful sorting out my cancellation.
I wish I’d realised that I could have cancelled before the money was taken from my account.

Took up the try us offer, before the first package had been delivered money had been taken for a further box.

AVOID OR BE RIPPED OFF

Very easy process for ordering and quick delivery. The cancellation process was also quick and easy but would prefer to be able to click a cancel button on the app. Desmond Jones was very helpful with the cancellation process and there was no pressure, very friendly and efficient.

Awful company. One of those ones that won't let you cancel unless you call them. They have a cancellation section on their website but it doesn't work and they aren't fixing it.
The box is expensive for what it is. Padded out with lots of non alcoholic bits, so you only really get a small bit of gin.

Desmond helped me with all I needed and it was a very smooth experience.

I wouldn't recommend this company at all as I don't feel they have their customers best interest at heart. and they appeared very impatient. This is why I gave a low rating.

On the other hand, Keenan who answered the customer service phone, was very polite, listened well and explained what he was and wasn't able to do regarding my decision to cancel with this company. I would give him 5 stars.

Good choice of products and a great introductory box; nothing hidden on the site - membership commitment made absolutely clear.
Really good flexibility on memebership, re pause/taking a break and cancellation.
Customer service great - thank you Anna - and only reason for cancellation is because this was purchased as a gift but commitment not wanted.
No pressure or heavy sales pitch to stay a customer, so honoured their promise

My experience trying to cancel my subscription with this company was highly frustrating. I placed an order and explicitly requested a cancellation via email within hours of the payment being processed. Despite my immediate notice, customer service informed me it was "too late" to cancel.

They stated I would have to receive the box and ship it back at my own expense, even though the item was not scheduled to leave their warehouse for another 7 to 10 days. In my view, refusing a cancellation notice sent hours after ordering—weeks before dispatch—fails to respect standard UK statutory consumer rights regarding online distance selling.

I also found that online cancellation options and "skip boxes" were not available in my account dashboard (I later found these hidden within several menus). Instead, I was directed to phone a helpline that proved difficult to reach. In my view, this process also did not respect standard UK consumer rights regarding straightforward cancellations.

For anyone facing similar difficulties, here is the factual process I followed to manage my account and payments:

Email notification: I sent a formal written cancellation notice directly to their customer service email address to establish a clear paper trail.

Bank intervention: I contacted my bank to explicitly cancel the Continuous Payment Authority (CPA) associated with this company to prevent further automated charges.

Chargeback dispute: Because funds were debited after my request, I submitted my cancellation email to my bank to initiate a formal Chargeback dispute.

Reporting: I have logged the details of this cancellation experience with Trading Standards via Citizens Advice, as I believe the company's cancellation policy fails to adhere to statutory consumer rights.

I recommend keeping strict records of all communication dates when trying to end a subscription here to ensure your consumer rights are protected.

*update - I have sent 3 separate emails asking for support and help - no replies as of yet after a week. If they spent more time dealing with and improving their customers service - as opposed to masking their poor service - they might offer a better product to customers.*

Signed up for discounted one box trail
For the total amount paid, I feel you get very little. Essentially 2 small 50ml gin bottles.

I cancelled this immediately online
Proceeded to charge me at 40£ 1 months later

Tried to ask them to refund and cancel it but they said that's not possible because money has gone out

They then don't sent out the box for 2-3 weeks,

Very poor customer service, very poor operational model, very poor products

DO NOT BOTHER WITH THIS COMPANY

Keenan was very helpful and understanding in answering my query.
Great service thank you.

Shame that it forces cancellation by phone. Great service once you’re through to someone though (thanks Keenan!).

Anna was most helpful & dealt with my request professionally & was so sympathetic to my reason ..Thank you Anna ..

I have been buying my gin/rum boxes for over 5 years from what was the Craft Gin Club, now The Curious drinker. I love the fact that you get bespoke gins that can't be bought anywhere else & the surprises in your monthly box. A monthy treat, what mote can you ask for. In the main there have been many issues, maybe a few mix ups or similar which are always dealt with efficiently & in a friendly manor. I have put my account on hold at present which was suppotted by one of the gang at TCD. No issues if you want to skip a month or two. I would highly recommend this company who offer something different & surprising. Enjoy your treats😀❤️

Terrible customer experience. I signed up and then thought I'd cancelled online but because their website didn't work properly, it didn't display the message telling me I had to call up to cancel (despite clicking multiple cancel buttons on two or three pages. I then realised it hasn't worked so I emailed them to explain. They told me I had to call. I called and they cancelled, but wouldn't cancel the one they had already charged me for (despite the fact it hadn't been shipped yet). After numerous emails, they eventually confirmed that even though I could return the item, I'd have to pay the postage. Do not trust this company, they employ terrible practices on the website to make it impossible to cancel and the customer service is terrible

Edit - the reply to this review hasn't addressed the fact that their website doesn't work or the fact I have to pay to return the item even though it's not my fault the cancellation didn't go through. This is typical of their copy and paste replies - I don't think they even read emails/reviews tbh

I've been a membe for a while now, and always love my gin boxes, but June's new Curious Drinker one has been the best yet. Such a gorgeous gin (and bottle) and I can't get enough of the cocktail - so refreshing in the hot weather. All the snacks are delicious and go really well with the drinks. Loving the new magazine as well. I really can't wait to see what's coming next month!!