The Crock Ltd Reviews 

254
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the fast delivery and the careful packaging, which ensures items arrive safely and intact. People are delighted with the wide range of high-quality products, often finding exactly what they need and appreciating the value. Many also appreciate the excellent customer service, noting helpful and personalized assistance, alongside an easy and efficient ordering process, sometimes enhanced by thoughtful extra touches. However, some customers also noted that a few items occasionally arrived damaged. Despite this, reviewers consistently reported that replacements were dispatched quickly and without issue.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product, praising the quality and variety of items... See more

Order

Customers had positive experiences with order, praising the ease of ordering online and over the phone, with... See more

Service

Users describe positive interactions with service, highlighting excellent service from order to delivery.... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the great quality of items, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited the shop for the first time recently and purchased several items. On returning home I then ordered something else online. The order was processed immediately and arrived a few days later by... See more

Rated 5 out of 5 stars

If I could rate these people higher I would. I wanted to order something off Amazon but due to my age restriction (im 67 btw) they ordered on my behalf direct from the manufaturer and mailed it to ou... See more

Company replied

Rated 5 out of 5 stars

The company were very helpful in the shop which I visited while I was on holiday, I paid postage to have my purchase posted, I ordered some more items and paid postage again which the company refunded... See more

Rated 5 out of 5 stars

One of the mugs I’d ordered wasn’t available and I received a phone call to suggest an alternative. This I accepted and my parcel was received a day or so later very well packed to ensure no breakages... See more

Company replied


Company details

  1. Countertop Store
  2. Hardware Store

Written by the company

The Crock Ltd is an independant store based in the North Cotswolds, selling everything you need for your kitchen and home, from pots and pans to paintbrushes and screws.


Contact info

4.9

Excellent

TrustScore 5 out of 5

254 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(254)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and great prices

Quick transaction, found lots of great products. However stuck to the one I originally was looking for, at a great price. Postage was quick and reasonably priced, free on larger orders. Will definitely shop here again.

18 November 2024
The Crock Ltd logo

Reply from The Crock Ltd

Thank you so pleased you enjoyed looking through our website, hope to see you soon :)

Rated 5 out of 5 stars

Prompt delivery

Good price and very prompt delivery

14 November 2024
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Reply from The Crock Ltd

thank you we aim to keep our prices as low as possible and get orders out same day

Rated 5 out of 5 stars

bread bin

Item of the bread bin was ready for collection.
It was just what we wanted.
Easy transaction

11 October 2024
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Reply from The Crock Ltd

Dear Robert
Delighted you were happy with our service and bread bin :

Rated 5 out of 5 stars

Great service

Great service, great price and delivery. Thank you.

7 October 2024
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Reply from The Crock Ltd

Dear Chaz
Thank you for your order and delighted you were happy with everything :)

Rated 5 out of 5 stars

Outstanding Customer Service

This is a truly outstanding shop. Who would ever have believed that a store of this size, stocking everything even a cordon bleu chef would require, is to be found nestling in the middle of the Cotswolds. Stow in the Wold is a remarkable little town full of independent shops attracting visitors from all over the country.
Crock offers an extra dimension ... knowledgeable staff who are attentive to the customer's needs and offering the widest possible range of products.
They also have an efficient on-line service. I required 2 kitchen craft packs of seven assorted magnetic bag clips. Some people use them as Memo holders but wait for it .... these are absolutely ideal for keeping the pages of hymn books in place for church organists and pianists who may have suffered the embarrassment of a loose page flashing by before their eyes right in the middle of playing a congregational song.
One pack Crock dispatched to an organist friend in Crieff who's absolutely thrilled to bits. The second pack was for myself but stock had run out. The shop manager Richard kept me in touch every week about the progress of the order and it finally arrived last week looking resplendent inside the bubble wrapping. He thanked me for my patience and even drew a smiley figure on the receipt. Outstanding customer service. Next time you are in Stow, I suggest you pop in and look around for yourself. You never know what you might find!

6 September 2024
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Reply from The Crock Ltd

Dear William
Thank you so much for your detailed review. We are so pleased that you were delighted with our service, sorry we could not fulfil your order in one transaction but delighted Richard looked after you and you got your bag clips, theres so much you can use them for!
Thank you again and hope to see you soon
Clare :)

Rated 5 out of 5 stars

Your customer service was absolutely…

Your customer service was absolutely first class over the telephone,and delivery and packaging was excellent

19 August 2024
The Crock Ltd logo

Reply from The Crock Ltd

Dear Margaret
Thank you so much for your kind words, we try to give the best customers service and its always nice to hear that you were happy.
Thank you again
Clare

Rated 5 out of 5 stars

Brilliant company to purchase from

Brilliant company to purchase from. Speedy delivery, customer service is faultless and overall super impressed!

Would recommend to anyone :)

1 August 2024
The Crock Ltd logo

Reply from The Crock Ltd

Thank you for taking the time to leave us such a lovely review Louise :)

Rated 5 out of 5 stars

Good service

Items arrived promptly, well packed, and as described. Good service. Thank you.

24 June 2024
The Crock Ltd logo

Reply from The Crock Ltd

Thank you we try to get orders out same day, delighted you were pleased:)

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