The Creamerie Reviews 

27
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

The product seems fine and set better than my last order which was totally liquid and ran over my wooden dressing table when I opened it. It took a long time to solidify which it eventually did. Well... See more

Company replied

Rated 5 out of 5 stars

I love The Creamerie!! I have the hair mask, body butter, and moisturizing bar - all excellent quality products that help relieve my dry skin/hair. The scents are lovely and I like that there are... See more

Rated 5 out of 5 stars

The Creamerie has beautiful products! I have tried several of them (hair mask, lip balm, body butter, moisturing bar, hand cream) and I love them. They are very soft on the skin, entirely organic, and... See more

Company replied

Rated 5 out of 5 stars

Highly recommended! I bought a few products for me and some for friends/family at a London market! Love the texture, scent, and that they’re from a small independent brand! Wish more similar high-q... See more

Company replied

Company details

  1. Health and Beauty Shop
  2. Cosmetics Store
  3. Gift Shop
  4. Organic Shop

Written by the company

The Creamerie offers organic cosmetics handmade in London including body butters, hand and body moisturising bars / solid lotions, lip balms and multipurpose balms. It includes a range of products with no essential oils which are suitable for pregnant women. The products are plastic-free and come into an aluminium tin. Different sizes are available so they are travel friendly. You can follow The Creamerie on Facebook and Instagram: @thecreamerie. You can also find The Creamerie on Urban Makers, Apostrophal and Ankorstore.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

27 reviews

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4.4

All reviews

(27)

4 reviews in the last 12 months

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Rated 4 out of 5 stars

Product is fine

The product seems fine and set better than my last order which was totally liquid and ran over my wooden dressing table when I opened it. It took a long time to solidify which it eventually did. Well, I liked it enough to order some more!
It arrived late with damaged packaging and and apology from the PO, which was not your fault. Not written on 1st May but %th as it arrived late.

1 May 2026
The Creamerie logo

Reply from The Creamerie

Dear Jenny,
Thank you for your repeat order and review! I am very sorry to hear the order got delayed in transit but glad you are happy with its texture. When the warm weather is back, you may want to keep this multi-purpose balm in a cool space.
Have a lovely day,
Marianne

Rated 5 out of 5 stars

10/10!

10/10!
Natural and super long-lasting!
I just love ❤️ thecreamerie!

10 January 2025
Unprompted review
The Creamerie logo

Reply from The Creamerie

Thank you Andréas for your review! Very happy to know you are enjoying The Creamerie!

Rated 5 out of 5 stars

Highly recommended!

Highly recommended! I bought a few products for me and some for friends/family at a London market!

Love the texture, scent, and that they’re from a small independent brand! Wish more similar high-quality products were available in high-end shops!

13 December 2025
Unprompted review
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Reply from The Creamerie

Many thanks, Adrian for this lovely review! Very happy to count you among The Creamerie's customers!

Rated 5 out of 5 stars

Great value organic products

Good customer service and communication. Fast dispatch, well packaged and great value. I love the beautiful smelling organic essential oil hand and body products. Will continue to buy for myself and as presents.

20 December 2025
Unprompted review
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Reply from The Creamerie

Dear Tegen,
Many thanks for your review and orders! I hope you are also enjoyed the new face cream.
Best,
Marianne

Rated 5 out of 5 stars

Hight quality products

Hight quality products
I’m very happy with my products, beautifully packaged and gorgeous smell.
I use my lip balm all the time , thank you

7 October 2024
Unprompted review
Rated 1 out of 5 stars

I paid but my parcel has not recieved

13 August 2024
Unprompted review
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Reply from The Creamerie

Dear Jean

I am so sorry that your order has not yet arrived despite it being sent on Monday 5 August. As you are aware a refund has been processed.
I trust this addresses your concern.

Best,
Marianne

Rated 5 out of 5 stars

The best body butter ever!

The best body butter ever!

I bought this cocoa body butter earlier, because one of my friends recommended it to me. It felt very smooth and the fragrance was awesome, I fell in love with it the first moment I smelled it! I apply it just before going to sleep and it feels amazing and very relaxing. I'm going to order again.

15 July 2024
Unprompted review
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Reply from The Creamerie

Thank you for your review! I love this chocolate feel as well :)
Best,
Marianne

Rated 5 out of 5 stars

I really love the hand creams

I really love the hand creams. My favourite is the lavender one. Would 100% recommend.

7 August 2024
Unprompted review
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Reply from The Creamerie

Thank you Giulia!
This is a lovely scent for summer times, I agree!
Best,
Marianne

Rated 5 out of 5 stars

La Creamerie has very good quality…

La Creamerie has very good quality products that work. The cream I bought rehydrated my skin very efficiently. Lavender flavour left a nice smell on my skin too :-) The fact that it is solid is also very useful to carry around. Last but not least, I was happy to use a product made of only natural ingredients :-) I can only but recommend!

22 January 2024
Unprompted review
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Reply from The Creamerie

Thank you Marine for your positive feedback, so glad you enjoy the solid lotion!
Best,
Marianne

Rated 5 out of 5 stars

Fantastic !

I tried the Lavender moisturising bar and the lip balms and loved them. The products are great and really natural. Will take more next time.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

I love The Creamerie!

I love The Creamerie!! I have the hair mask, body butter, and moisturizing bar - all excellent quality products that help relieve my dry skin/hair. The scents are lovely and I like that there are unscented options as well.

Marianne is a delightful entrepreneur who took time to engage with me and answer my questions.

I'm glad to have found such lovely products that are handmade in a thoughtful way - plastic free, organic, and natural!

10 January 2024
Unprompted review
Rated 5 out of 5 stars

New fave skincare brand

Marianne is an absolute star! I had a delay in delivery and she did everything in her power to have the issue resolved. So far I have tried 3 products: the body butter, lip balm and solid lotion. The body butter melts deliciously on your body and the scent is so natural, soon will be repurchasing my second one as I'm running out of it 🥲
The lipbalm makes your lips super plump( trust me, I have tried all sorts of lip plumpers and all were waste of money) with all natural ingredients! My new fave is the solid hand cream- perfect in the cold weather and calms my eczema 😍
Super affordable products, clean ingredients and a lovely seller who makes sure you will happy ❤

22 December 2023
Unprompted review
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Reply from The Creamerie

Thank you so much Zita for your review!
I love reading such happy comments!
Best,
Marianne

Rated 5 out of 5 stars

Wonderfully indulgent natural products

Wonderful products. The cream is such a heavenly whipped texture and so indulgent and pleasing to use. I love the rose geranium scent and the unscented Shea butter has worked wonders on my young son’s dry skin and eczema. I won’t use any other moisturiser! Thank you!

13 August 2023
Unprompted review
Rated 5 out of 5 stars

Easy to use website

Easy to use website, free delivery, quick dispatch and great value organic moisturisers that smell and feel lovely. Will continue to buy and would definitely recommend.

8 February 2023
Rated 5 out of 5 stars

The Organic Hand and Body Moisturising…

The Organic Hand and Body Moisturising Bar was really lovely. I bought the geranium one and it smells gorgeous! It is also very reasonably priced as I'm sure it will last for a long time.
Marianne was very prompt in delivery, kind and helpful. I am sure I will buy from the Creamerie again!

20 June 2022
Unprompted review
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Reply from The Creamerie

So happy you enjoyed the Rose Geranium body moisturising bar! A great companion for traveling this summer :) Looking forward to having you back as a customer!

Rated 5 out of 5 stars

I encourage you to try for yourself the…

I encourage you to try for yourself the simple and and effective products from this company. I love them all especially the hair balm

22 February 2022
Unprompted review
The Creamerie logo

Reply from The Creamerie

Thank you for your review! The hair mask is a great choice and very versatile one as it can also be used as make-up remover, an oil massage or a moisturiser.

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