My first order with the CPAP Store was for nasal pillows for my ResMed Airsense mask. They were literally the exact same Brevida brand I have purchased from my medical supplies retail store but at 1/2... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Contact info
5433 152 St #103, V3S 5A5, Surrey, Canada
- +1 888-965-7655
- info@thecpapstore.ca
- thecpapstore.ca
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New Mask Style
I needed a new mask style, as my old one was causing significant irritation on the bridge of my nose, and was releasing air and causing a hissing noise.
I found a new style, read reviews and after ordering I I had it in less than a week.
The new style is giving me a 20 out of 20 on myair score, two nights in a row.
I wish I had know about the new N40 style sooner.
The delivery was excellent
The delivery was excellent. The price was great also.
I'd pushed off getting a CPAP machine…
I'd pushed off getting a CPAP machine for some time as I was 'borderline', but in the first three days I find myself waking easier, no headache, and fewer cups of coffee needed. I'm still struggling with the mask fit a bit but figure it's mostly about getting used to it. I went with the P30i (nasal only), I like that the hose is out of the way and lets me shift in my sleep. The discounts along with coverage under my plan made this feel more accessible, but I think I would go with this without that, now that I know what I know.
Fantastic service from start to finish
The website was really easy to use and the prices were great. I had a question about shipping and spoke with Simon, who was so polite and helpful. He made the process stress free and my order arrived shortly after. I really appreciate the great service!
The best prices and customer support…
The best prices and customer support you will find
AirTouch N20 for Her
Easy to order online
Quick delivery
Comfortable mask; easy to take on/off with magnet
No filter required for nasal piece
Low noise, doesn't bother others
I ordered a ResMed Cpap machine and…mask
I ordered a ResMed Cpap machine and nasal mask from The CPAP Store. Both arrived within a week or two. I've set the machine up and am just in the process of getting used to it but everything came well packed and in perfect condition. I could not find any other Cpap stores that beat The CPAP Store pricing. I would highly recommend purchasing Cpap machines and equipment from The CPAP Store.
Customer for life!
I recently purchased an AirMini and AirSense 11 bundle from The CPAP Store and could not be happier. Their prices were the best I found anywhere and there were no surprise charges at checkout. Debra was fantastic. She walked me through exactly what I needed so I did not waste money on extras I would not use, and she made sure I had the right parts to get started immediately.
Once my order was placed, Simon took care of the packing and shipping. It was sent out the same day and arrived faster than I expected, packaged securely and in perfect condition. The whole process felt personal and professional from start to finish.
Great prices, fast delivery and customer service that truly goes above and beyond. The CPAP Store has earned my trust and future business.
5 stars
The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure you log in), and super fast shipping. Got my product in Milton in 2 days.
GREAT customer service
GREAT customer service, and quick delivery of product not to mention the good prices
Great pricing and easy to deal with.
Great pricing and easy to deal with.
Great prices and customer service!
Great prices and customer service!! Highly recommend this store.
Great Service Easy to deal with online
Easy to deal with online.
Fast and efficient service.
Sent an Estimate for my Insurance company very quickly.
Great prices on CPAP equipment.
5 stars
I’ve had a great experience with The CPAP Store. The staff was friendly and really helpful when I had questions. My order shipped quickly and everything showed up on time and in perfect condition. It’s clear they care about their customers. I’ll definitely order from them again..
Great experience
Great company to work with. Had an issue with a mask and they helped with a replacement. Will be a long time customer!
Cpap Mask
Paid $120 for a mask .Poor quality and did not fit correctly. Pretty much to bad for me out $120.
Happy wife... Happy life
I am very happy with the service I received. Was able to get the exact mask I was after which seems to be unavailable at some other sites. I don't understand why small size is so tough to find. Ordered and submitted payment and the mask was in my hands in five days start to finish. No complaints on my end very happy with the results.
Definitely a better price and availability compared to the retailers in my city. Thank You Cpap store.
Great pricing, amazing customer service and fast shipping!
Prices are unbeatable (almost half of what I was quoted at my closest brick and mortar CPAP store where I purchased equipment before). I was also very pleased to get a call from the customer service rep giving me a heads up that I had added the wrong filter in my order and they were proactively correcting it and sending the right filter. The best part: They discounted the price of the right filter in my order, so I wouldn't have to pay the difference (the wrong one that I picked was cheaper). Shipping was great and arrived a day earlier than expected.
CPAP machines at the best prices
I recently purchased a new CPAP machine from The CPAP Store online. I received my machine with the complete kit for 600$ taxes included and free shipping. As I do not have any medical insurance, I was thrilled that I did not to have to pay the 1500++ that everyone else is asking. Plus they issued me a medical receipt so I can deduct on my income taxes.
I strongly recommend this company to anyone using a CPAP machine and requiring new equipment, including all the items that have to be renewed on a regular basis. Plus it is a CANADIAN company 🇨🇦
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








