The CPAP Store Reviews 210

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent prices, often noting that they are significantly lower than those found elsewhere. Many people appreciate the wide variety of products available and the ease of placing orders through their user-friendly website. The delivery service is frequently highlighted as exceptionally fast, with many orders arriving within a few days, even to remote locations. Reviewers also commend the company's service, describing it as efficient, helpful, and professional. However, some customers were dissatisfied with the company's return policy, particularly when a purchased product did not fit their machine. A few others mentioned issues with price matching after a recent purchase, and one customer experienced a lost package with the shipping carrier.

What people talk about most

Price

Reviewers mention positive feedback about price. Customers consistently praise the excellent and competitive... See more

Product

Consumers find products to be of high quality and excellent value. Many reviewers praise the authenticity of... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of ordering,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and prompt shipping... See more

Service

Clients share positive opinions on service, consistently praising the exceptional level of support received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order with the CPAP Store was for nasal pillows for my ResMed Airsense mask. They were literally the exact same Brevida brand I have purchased from my medical supplies retail store but at 1/2... See more

Rated 5 out of 5 stars

My recent purchase from The CPAP Store was one of the best online shopping experiences ever. Their CPAP prices are way below that of our local clinics and their telephone assistance was quick and eff... See more

Rated 5 out of 5 stars

The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure y... See more

Rated 5 out of 5 stars

A little bit annoying that you need to create an account in order to view the prices; however, after creating an account I was pleased with the competitive prices. I ordered a CPAP machine and it arri... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

New Mask Style

I needed a new mask style, as my old one was causing significant irritation on the bridge of my nose, and was releasing air and causing a hissing noise.
I found a new style, read reviews and after ordering I I had it in less than a week.
The new style is giving me a 20 out of 20 on myair score, two nights in a row.
I wish I had know about the new N40 style sooner.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

I'd pushed off getting a CPAP machine…

I'd pushed off getting a CPAP machine for some time as I was 'borderline', but in the first three days I find myself waking easier, no headache, and fewer cups of coffee needed. I'm still struggling with the mask fit a bit but figure it's mostly about getting used to it. I went with the P30i (nasal only), I like that the hose is out of the way and lets me shift in my sleep. The discounts along with coverage under my plan made this feel more accessible, but I think I would go with this without that, now that I know what I know.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

The website was really easy to use and the prices were great. I had a question about shipping and spoke with Simon, who was so polite and helpful. He made the process stress free and my order arrived shortly after. I really appreciate the great service!

4 August 2025
Unprompted review
Rated 5 out of 5 stars

AirTouch N20 for Her

Easy to order online
Quick delivery
Comfortable mask; easy to take on/off with magnet
No filter required for nasal piece
Low noise, doesn't bother others

12 August 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a ResMed Cpap machine and…mask

I ordered a ResMed Cpap machine and nasal mask from The CPAP Store. Both arrived within a week or two. I've set the machine up and am just in the process of getting used to it but everything came well packed and in perfect condition. I could not find any other Cpap stores that beat The CPAP Store pricing. I would highly recommend purchasing Cpap machines and equipment from The CPAP Store.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Customer for life!

I recently purchased an AirMini and AirSense 11 bundle from The CPAP Store and could not be happier. Their prices were the best I found anywhere and there were no surprise charges at checkout. Debra was fantastic. She walked me through exactly what I needed so I did not waste money on extras I would not use, and she made sure I had the right parts to get started immediately.

Once my order was placed, Simon took care of the packing and shipping. It was sent out the same day and arrived faster than I expected, packaged securely and in perfect condition. The whole process felt personal and professional from start to finish.

Great prices, fast delivery and customer service that truly goes above and beyond. The CPAP Store has earned my trust and future business.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

5 stars

The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure you log in), and super fast shipping. Got my product in Milton in 2 days.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

5 stars

I’ve had a great experience with The CPAP Store. The staff was friendly and really helpful when I had questions. My order shipped quickly and everything showed up on time and in perfect condition. It’s clear they care about their customers. I’ll definitely order from them again..

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great company to work with. Had an issue with a mask and they helped with a replacement. Will be a long time customer!

7 July 2025
Unprompted review
Rated 1 out of 5 stars

Cpap Mask

Paid $120 for a mask .Poor quality and did not fit correctly. Pretty much to bad for me out $120.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Happy wife... Happy life

I am very happy with the service I received. Was able to get the exact mask I was after which seems to be unavailable at some other sites. I don't understand why small size is so tough to find. Ordered and submitted payment and the mask was in my hands in five days start to finish. No complaints on my end very happy with the results.
Definitely a better price and availability compared to the retailers in my city. Thank You Cpap store.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Great pricing, amazing customer service and fast shipping!

Prices are unbeatable (almost half of what I was quoted at my closest brick and mortar CPAP store where I purchased equipment before). I was also very pleased to get a call from the customer service rep giving me a heads up that I had added the wrong filter in my order and they were proactively correcting it and sending the right filter. The best part: They discounted the price of the right filter in my order, so I wouldn't have to pay the difference (the wrong one that I picked was cheaper). Shipping was great and arrived a day earlier than expected.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

CPAP machines at the best prices

I recently purchased a new CPAP machine from The CPAP Store online. I received my machine with the complete kit for 600$ taxes included and free shipping. As I do not have any medical insurance, I was thrilled that I did not to have to pay the 1500++ that everyone else is asking. Plus they issued me a medical receipt so I can deduct on my income taxes.
I strongly recommend this company to anyone using a CPAP machine and requiring new equipment, including all the items that have to be renewed on a regular basis. Plus it is a CANADIAN company 🇨🇦

5 March 2025
Unprompted review

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