Thecookingguild Reviews 899

Ordered a Christmas gift on December 14th then emailed on December 15th to cancel the order when I was informed the shipping would not be in time as advertised. I have emailed repeatedly over the last weeks to cancel my order. Received an email on January 21st to state my order had shipped. I've emailed 3 more times with no response to again cancel and issue a refund. I cannot recommend this company.

Took awhile but finally receive knives and holders for the knifes

Love my cooking guild knives! I’ve been using them for a few months now and they are as sharp as the day I got them. Couldn’t recommend them enough!

These knives are AMAZING!! I bought the Dynasty set with the Nomad base camp magnetic knife block and it is STUNNING! Their customer service is very responsive and helped me quickly with my minor order issue. Highly recommend this company. Great product great service.

Just got my second knife from the cooking guild and they knocked it out of the park again. My first knife I got was one of the cleavers so I got a smaller one this time and it handles and feels great when cutting. The knives are sharp, well packaged and when you take them out in front of guests I always get asked about them and how great they look. Would highly recommend if you’re looking for some top of the line knives

I have the Dynasty series as well as the wooden knife holder. Best knives in my kitchen. I have a BBQ business and my chef and slicer knives are paramount to my business. These are sturdy everyday knives that have not disappointed.

The customer service has been nothing but impeccable. The ownership has the pulse of its customers and the industries they service.

Keep up the great work!!

Best knives I’ve ever purchased. I had been trying to find the perfect set as I tend to cook a lot and these knives have by far exceeded my expectations 😍😍

I’m genuinely impressed with this knife. It’s incredibly sharp, well balanced, and feels solid and comfortable in the hand. Prep work is faster and more enjoyable because it glides through ingredients with ease. You can really tell it’s made with quality and care. If you’re serious about cooking and want a knife that performs beautifully and lasts, this one is well worth it!!

These guys just don’t miss. The Cooking Guild continues to impress me. I just recently added the new Nomad Damascus 8” chef knife to my Nomad collection and as always, the quality and performance continues to exceed expectations. I look forward to my next purchase with these guys.

I pre-ordered the Kaiju Series knives and they are genuinely the best knives I’ve ever used.

I’ve bought a lot of knives online over the years at different price points, and for the money these are by far the best value I’ve come across. The balance, sharpness, and overall feel are on another level.

You can tell real thought went into the design and quality. I’d 100% buy again and recommend them to anyone on the fence.

Just recieved my kaiju knives these things are so sharp!

The three knives I ordered. chef, bunka and talon with the hole are all razor sharp! Finished with aa lovely wooden handle.

They are still just as sharp even after a couple weeks of use.

Company is a scam just like all the other negative reviews. Purchased the Kaiju knives. 2 orders in July and 2 in August. Still nothing. No response to numerous emails and no other way to contact them. I will be leaving a negative review with the BBB even though they are not a member. No surprise at all. I am sending a letter via certified mail to Mr. Curtis W. founder and CEO to see if I can get a response that way. Not holding my breath though

I ordered from The Cooking Guild in April 2024. After significant delays with my original order, I was offered a Kaiju 10" Serrated Slicer as compensation.

The discount code provided for this compensation did not work. After weeks of back-and-forth, I was instructed to place a separate paid order for the slicer and was told the knife cost would be refunded. I did this in good faith. The knife cost was eventually refunded, but I was left paying shipping for an item that was supposed to be compensation for their own delays.

Communication throughout this process was slow, inconsistent, and often contradictory. Different representatives gave different explanations and “final offers,” many of which were later walked back. Shipping dates for the compensation item were repeatedly pushed out, with no proactive updates.

At one point, I was explicitly given two options in writing. I accepted the option that stated the slicer would ship once stock arrived, with no further action required from me. After confirming this, I received no response at all.

This experience involved:

Broken discount codes

Forced repurchasing of a “compensation” item

Repeated delays and shifting timelines

Poor communication and lack of follow-through

I am still waiting on the promised compensation to be fulfilled.

If you’re considering ordering, be aware that if anything goes wrong, resolving it may take months of effort and persistence. I would not order from this "company" again

Update:
I am posting this update because, despite public assurances from The Cooking Guild’s founder that my issue would be resolved “fairly and without further delays,” the final outstanding matter remains unresolved.

The knife has now been delivered. However, the shipping fee refund that the founder publicly acknowledged I should not have had to pay has still not been processed, nor have I received any confirmation that it has been initiated.

After following up, I received only a generic “we’re looking into it” response three days later. It has now been over a week since that message, with no refund and no further communication. This appears to be a delay tactic rather than genuine resolution.

Additionally, I want to note that the founder originally replied to my review with a detailed acknowledgement of fault, including admitting the compensation process was mishandled, acknowledging I should not have been charged shipping, and committing to personally resolving the issue.

That response has since been edited and replaced with a much shorter statement saying the issue is “resolved,” which is not accurate. The original admission of fault has effectively been removed from public view, despite the matter still being open.

To be clear:

The product has arrived.

The compensation-related shipping refund has not.

Promises have been made publicly, but not followed through privately.

This experience has involved months of delays, contradictory information, forced repurchasing of a “compensation” item, and now ongoing stalling over a small but principled refund.

I would not recommend this company based on customer service, transparency, or follow-through.

We are 76 days post-order and still have no knives. I will see you in small claims court

I placed an order for a set of knives with Cooking Guild on May 1, 2025, and as of today—more than nine months later—the order has never been delivered.

For several months, I repeatedly contacted the company and was consistently told that the order would ship “next month.” This same promise was repeated multiple times with no follow-through. Eventually, communication slowed down, and as of last month, they stopped responding to emails entirely.

There has been no shipment, no tracking information, and no resolution. At this point, the lack of delivery combined with the complete breakdown in communication makes this an extremely disappointing and frustrating experience.

I strongly advise others to be cautious. Based on my experience, I cannot recommend this company and regret placing this order.

This company is scam!

Ordered on December 15, 2025. No knives. No response from customer service. Multiple emails with zero response unless you count an auto reply that says they will contact you soon. No way to contact them other than email. The review should be zero because that's what has been received... for $277 paid.

I ordered a knife in September 2025 as a I admired a knife owned by a friend. With no shipping notifications I emailed a month later & received a response about being on back order. I was offered the choice of another knife for free to be added to my order and told it would be shipped by late November to mid December. It is now the end of December and they no longer respond to my emails. There is no customer service number to call. I feel like I’ve been scammed by this company & extremely disappointed.

The company lacks customer service and does not disclose some items in the bundle package are delayed. Was left without a Christmas present and no answers from the company. The first time I ordered (two years ago) it shipped fast so I gave it a second shot. Never again!

I purchased hundreds of dollars of products on December 1st as Christmas presents. As of the 20th they still haven’t shipped. I have emailed them 4 times and called them once and and I haven’t received a response. I’ve requested a refund and haven’t received a response. I’m very disappointed.

I have bought knives from the cooking guild before. And the knives are good quality. BUT. I found all their knives on Ali express. ALL OF THEM. So the 200 dollar knives are 10-30 dollars. They just put their label on them.

It is a purely a dropshipping company. Do not fall for it like I did.