Amazing cookies! These are some of THE best cookies I’ve ever tasted! They arrived so quick and were beautifully packed. The Hazelnut Heaven cookie was my favourite but all 6 of the flavours were amaz... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Each and every bundle I've ordered from The Cookie Mail has been truly delicious, which is why we keep coming back for more! As a family we love them, but I've also gifted a box to a friend, my... See more
they taste great but 6 very small cookies for 12 quid that are smaller than a choc digestive is really taking the pea out of the consumer. this is silly money.
Company replied
These cookies are AMAZING. Sarah is very responsive and all my cookie deliveries have arrived within 24 hours through the letterbox. When I had a specific request Sarah went above and beyond to unders... See more
Company details
Information provided by various external sources
Here at The Cookie Mail we freshly bake a variety of cookies using our exclusive recipe. Our cookies are then sent all over the UK in letterbox sized boxes for maximum convenience and make the perfect treat for you or the lucky recipient of your choice! We bake all of our cookies with high quality ingredients and pride ourselves on quality and consistency. In addition to our letterbox cookies we create bespoke giant cookies, wedding favours and cookie displays for events.
Contact info
United Kingdom
- thecookiemail.com
As a family, we love them!
Each and every bundle I've ordered from The Cookie Mail has been truly delicious, which is why we keep coming back for more!
As a family we love them, but I've also gifted a box to a friend, my mum and told others including colleagues all about them.
The founder, Sarah, is really lovely and always happy to help, even if it's for bespoke requests, which resulted in the debut of the giant cookies for birthdays and such –you're welcome 😉🤤
The tastiest cookies ever!
The tastiest cookies ever!! 100% recommend. Super quick delivery, great service and cute packaging! We are big fans! :)
These cookies are defiantly something…
These cookies are defiantly something to write home about... Just received customised chocolate orange cookies they are unbelievable!! Fab cookies and fab service! Ideal for a little something to put a smile on someone’s face.
Such tasty cookies and great service
Such tasty cookies and great service! Arrived so quickly!
I never write reviews but these are the…
I never write reviews but these are the ones
The best cookie's I have ever tasted the first time I ordered 12 in a box I couldn't share them I had to order 24 and I don't know if I'm going to share
those either😂😂
Customer services is great easy to order and delivery service was on time.
Such lovely cookies
Such lovely cookies! Brilliant as a surprise gift too! We have received cards with our orders and it’s such a lovely touch!
I ordered 2 cookie boxes for my friends…
I ordered 2 cookie boxes for my friends birthdays. Both boxes arrived on time with my personalised gift card hand written beautifully! An excellent gift for my friends! Most definitely will order again, thank you ☺️
The Cookie Mail = The Best!
The Cookie Mail is an exceptional business. I ordered 4 boxes for friends and family during lockdown and 1 for myself. Communication, packaging and presentation was brilliant. The cookies taste incredible, easily top quality with generous chocolate chunks! You can tell Sarah’s thought, care and genuine passion that has gone into their creation. My friends have since repurchased as they loved them so much, and their friends have since gone on to purchase. I’ve had numerous people get in touch with me to ask for the name and website of The Cookie Mail so they could order! A delight to deal with, yesterday I ordered a 6th box for my friend’s 30th birthday this week, showing the thought and love even when I’m far away. Thank You The Cookie Mail!! Xx
Decadent yet convenient
I first used The Cookie Mail to send my sister a little ‘thinking of you’ treat during the height of lockdown. I wanted to send something different to flowers and The Cookie Mail offered a reasonably priced, thoughtful gift in the form of delicious, homemade, postable cookies with free delivery and the ability to add a gift card. No brainer! My sister loved them so much she bought me some in return. And so the love affair began! They are the softest cookies with the biggest chocolate chunks. Love love love!!!! 5 star from me
Amazing cookies, great price, quick delivery
I’ve bought quite a few boxes for friends family or myself recently and these cookies are the best on the market! The milk choc and bueno are both DELICIOUS and they come in a compact box that fits in my small letterbox! Really quick delivery and absolutely delicious cookies!! Perfect for a small treat for a friend or for having with a cuppa whilst working from home. 10/10 from me!
The biggest chocolate chunks!
Delicious cookies straight through your letterbox, what’s not to love!! Quick delivery and amazing customer service! The cookies are yummy and have the biggest chocolate chunks 😍 definitely recommend!
The best kind of happy post!
We received engagement cookies and they were so beautiful and yummy! What a wonderful idea! The best kind of happy post ❤️
Great little gem
Great little gem, definitely the best cookies I’ve ever had.
Great for every occasion from birthdays to the self-indulgent box for one, just because! X
Amazing cookies, amazing company
Amazing personalized experience with the cookie Mail. I needed some engagement themed cookies to send in my absence and they did not miss the mark!! Very personal and thoughtful gift, would definitely recommend!
Amazing cookies (genuinely the best…
Amazing cookies (genuinely the best I've ever eaten) and quick delivery even all the way up to Scotland!
Great gift idea
I ordered these as gifts for friends who loved them. They arrived on time for everyone’s birthday and I’m told smelt and tasted super fresh. So much so that they will be ordering for their friends and family. 1 person even asked if they could make an investment in the company. I Would recommend for anyone as a treat to yourself, friends or family with lots of flavours to choose from!!
Excellent product and service!
Ordered a medium box of “Show me some love” cookies for my best friend for her birthday. They were dispatched quickly, delivered on time and communication was excellent! My friend was so excited to receive them and said they were delicious. I will definitely be ordering lots more! THANK YOU!!!
These cookies are AMAZING
These cookies are AMAZING. Sarah is very responsive and all my cookie deliveries have arrived within 24 hours through the letterbox. When I had a specific request Sarah went above and beyond to understand what I wanted and to add a personal touch. Not to mention they taste incredible! You won’t be able to resist eating the whole box in one go. My birthday cookie was still melt in the mouth a week later, not that my guests left me very much!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







