The Cookie Mail Reviews 38

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Amazing cookies! These are some of THE best cookies I’ve ever tasted! They arrived so quick and were beautifully packed. The Hazelnut Heaven cookie was my favourite but all 6 of the flavours were amaz... See more

Rated 5 out of 5 stars

Each and every bundle I've ordered from The Cookie Mail has been truly delicious, which is why we keep coming back for more! As a family we love them, but I've also gifted a box to a friend, my... See more

Rated 2 out of 5 stars

they taste great but 6 very small cookies for 12 quid that are smaller than a choc digestive is really taking the pea out of the consumer. this is silly money.

Company replied

Rated 5 out of 5 stars

These cookies are AMAZING. Sarah is very responsive and all my cookie deliveries have arrived within 24 hours through the letterbox. When I had a specific request Sarah went above and beyond to unders... See more

Company details

  1. Cookie Shop
  2. Bakery
  3. Dessert Shop

Information provided by various external sources

Here at The Cookie Mail we freshly bake a variety of cookies using our exclusive recipe. Our cookies are then sent all over the UK in letterbox sized boxes for maximum convenience and make the perfect treat for you or the lucky recipient of your choice! We bake all of our cookies with high quality ingredients and pride ourselves on quality and consistency. In addition to our letterbox cookies we create bespoke giant cookies, wedding favours and cookie displays for events. ​


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

38 reviews

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Rated 5 out of 5 stars

As a family, we love them!

Each and every bundle I've ordered from The Cookie Mail has been truly delicious, which is why we keep coming back for more!

As a family we love them, but I've also gifted a box to a friend, my mum and told others including colleagues all about them.

The founder, Sarah, is really lovely and always happy to help, even if it's for bespoke requests, which resulted in the debut of the giant cookies for birthdays and such –you're welcome 😉🤤

28 July 2020
Unprompted review
Rated 5 out of 5 stars

These cookies are defiantly something…

These cookies are defiantly something to write home about... Just received customised chocolate orange cookies they are unbelievable!! Fab cookies and fab service! Ideal for a little something to put a smile on someone’s face.

23 July 2020
Unprompted review
Rated 5 out of 5 stars

I never write reviews but these are the…

I never write reviews but these are the ones
The best cookie's I have ever tasted the first time I ordered 12 in a box I couldn't share them I had to order 24 and I don't know if I'm going to share
those either😂😂
Customer services is great easy to order and delivery service was on time.

23 July 2020
Unprompted review
Rated 5 out of 5 stars

Such lovely cookies

Such lovely cookies! Brilliant as a surprise gift too! We have received cards with our orders and it’s such a lovely touch!

22 July 2020
Unprompted review
Rated 5 out of 5 stars

I ordered 2 cookie boxes for my friends…

I ordered 2 cookie boxes for my friends birthdays. Both boxes arrived on time with my personalised gift card hand written beautifully! An excellent gift for my friends! Most definitely will order again, thank you ☺️

22 July 2020
Unprompted review
Rated 5 out of 5 stars

The Cookie Mail = The Best!

The Cookie Mail is an exceptional business. I ordered 4 boxes for friends and family during lockdown and 1 for myself. Communication, packaging and presentation was brilliant. The cookies taste incredible, easily top quality with generous chocolate chunks! You can tell Sarah’s thought, care and genuine passion that has gone into their creation. My friends have since repurchased as they loved them so much, and their friends have since gone on to purchase. I’ve had numerous people get in touch with me to ask for the name and website of The Cookie Mail so they could order! A delight to deal with, yesterday I ordered a 6th box for my friend’s 30th birthday this week, showing the thought and love even when I’m far away. Thank You The Cookie Mail!! Xx

22 July 2020
Unprompted review
Rated 5 out of 5 stars

Decadent yet convenient

I first used The Cookie Mail to send my sister a little ‘thinking of you’ treat during the height of lockdown. I wanted to send something different to flowers and The Cookie Mail offered a reasonably priced, thoughtful gift in the form of delicious, homemade, postable cookies with free delivery and the ability to add a gift card. No brainer! My sister loved them so much she bought me some in return. And so the love affair began! They are the softest cookies with the biggest chocolate chunks. Love love love!!!! 5 star from me

21 July 2020
Unprompted review
Rated 5 out of 5 stars

Amazing cookies, great price, quick delivery

I’ve bought quite a few boxes for friends family or myself recently and these cookies are the best on the market! The milk choc and bueno are both DELICIOUS and they come in a compact box that fits in my small letterbox! Really quick delivery and absolutely delicious cookies!! Perfect for a small treat for a friend or for having with a cuppa whilst working from home. 10/10 from me!

20 July 2020
Rated 5 out of 5 stars

The biggest chocolate chunks!

Delicious cookies straight through your letterbox, what’s not to love!! Quick delivery and amazing customer service! The cookies are yummy and have the biggest chocolate chunks 😍 definitely recommend!

20 July 2020
Unprompted review
Rated 5 out of 5 stars

Great little gem

Great little gem, definitely the best cookies I’ve ever had.

Great for every occasion from birthdays to the self-indulgent box for one, just because! X

19 July 2020
Unprompted review
Rated 5 out of 5 stars

Amazing cookies, amazing company

Amazing personalized experience with the cookie Mail. I needed some engagement themed cookies to send in my absence and they did not miss the mark!! Very personal and thoughtful gift, would definitely recommend!

19 July 2020
Unprompted review
Rated 5 out of 5 stars

Great gift idea

I ordered these as gifts for friends who loved them. They arrived on time for everyone’s birthday and I’m told smelt and tasted super fresh. So much so that they will be ordering for their friends and family. 1 person even asked if they could make an investment in the company. I Would recommend for anyone as a treat to yourself, friends or family with lots of flavours to choose from!!

18 July 2020
Rated 5 out of 5 stars

Excellent product and service!

Ordered a medium box of “Show me some love” cookies for my best friend for her birthday. They were dispatched quickly, delivered on time and communication was excellent! My friend was so excited to receive them and said they were delicious. I will definitely be ordering lots more! THANK YOU!!!

18 July 2020
Unprompted review
Rated 5 out of 5 stars

These cookies are AMAZING

These cookies are AMAZING. Sarah is very responsive and all my cookie deliveries have arrived within 24 hours through the letterbox. When I had a specific request Sarah went above and beyond to understand what I wanted and to add a personal touch. Not to mention they taste incredible! You won’t be able to resist eating the whole box in one go. My birthday cookie was still melt in the mouth a week later, not that my guests left me very much!

18 July 2020
Unprompted review

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