Thechemistlive Reviews 78

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Avoid! Paid for tests for my family for Christmas and had to cancel as U.K. government banned international travel. Kept deposit despite promising it could be used against another test. Now not respo... See more

Company replied

Rated 1 out of 5 stars

covid 19 test x10 goods arrived all loose in one box,not in sealed boxes ,nearly all were at end date, customer that had sent them back before their letter was still inside complaining.not even flofl... See more

Rated 5 out of 5 stars

We booked appointments about three weeks in advance. This was followed up by text and email reminders. Our tests at 10am were carried out in a pleasant, professional and reassuring manner. The nega... See more

Rated 5 out of 5 stars

outstanding service, easy to book online at a time that suited us. arrived early which wasn’t a problem they accommodated us without any issues, my daughter and myself went in together. the place was... See more

Company details

  1. Travel Clinic
  2. Drug Store
  3. Medical Clinic
  4. Online Pharmacy
  5. Pharmacy
  6. Walk-In Clinic

Written by the company

The Chemist Live provides diagnostic tests, private services including private prescription dispensing and also travel health/vaccinations. As a registered pharmacy, we also provide many online and traditional pharmacy services.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

78 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Beware what you order

Ordered a plastic pill box via ebay. Got an email telling me to fill in a medication questionnaire.Unless I filled in the questionnaire they would not fulfil my order..
I replied that it was ludicrous nonsense as it was a plastic box. So they cancelled the order.
Is this woke madness or what ?

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Amazing place to go for travel injections, I went recently with a lot of jabs needed. Very accommodating and patient. Made sure everything was correct and helped me get prepared for my trip. Would highly Recommend

3 April 2024
Unprompted review
Rated 1 out of 5 stars

covid 19 test x10 goods arrived all…

covid 19 test x10 goods arrived all loose in one box,not in sealed boxes ,nearly all were at end date, customer that had sent them back before their letter was still inside complaining.not even floflex as advertised ,contacted 3 times ,no reply..........dont buy from theses people

23 November 2023
Unprompted review
Rated 1 out of 5 stars

Disappointing service

Received email advising order dispatched on 13th October. No sign of order or communication from company despite 3 polite email requests one through Ebay feedback request
Does anybody read them ?

21 October 2023
Unprompted review
Rated 5 out of 5 stars

outstanding

wow, where to start, the entry rules changed to USA and they told me about it, changed my appointment and did the test so kind welcoming, will only deal with them from now on Outstanding service

24 February 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Efficient, friendly and highly informative service. Got my covid booster and flu Jab with no wait. Staff were very lovely and the pharmacy was fully equipped to deal with walk in boosters as well as bookings. Excellent!

30 December 2021
Unprompted review
Rated 5 out of 5 stars

outstanding service

outstanding service, easy to book online at a time that suited us. arrived early which wasn’t a problem they accommodated us without any issues, my daughter and myself went in together. the place was very clean and safe, receptionist very pleasant, in and out within 10 minutes. received results before we got home. would highly recommend these guys, very efficient

15 December 2021
Unprompted review
Rated 2 out of 5 stars

Poor service

Due to increase in travel requirements whilst in the USA I booked on our return an in clinic 2 day PCR tests for my wife and I.
We were informed we would be emailed within 2 days with results. Bearing in mind we’re isolating after 3 days I rang the clinic to be informed we were negative.
I asked for confirmation emails to be able to present to our employers.
Still waiting for formal results.
Poor service.
Following contact email now received

5 December 2021
Unprompted review
Rated 5 out of 5 stars

Day 2 and 8 tests completed

I was very concerned before ordering since you hear so many rumours.
I ordered two test kits at 22:00 on a Monday (after receiving my -ve PCR test in France) and they arrived at my home on the Wednesday.
One of the day 2 results took around 3 or 4 days to arrive (I don't believe the day 2 test serve any real use since we are both vaccinated and had a test before arriving in the UK).
The day 8 test results arrived on day 10, so we were free to move around on day 11 as planned.
Conclusion - all finished well

13 June 2021
Unprompted review
Rated 4 out of 5 stars

A little slow but responsive

A little slow in getting results back. Day 2 result was fine but Day 8 was still not back 72 hours after I knew it had been delivered by the post office. However they were super responsive to my email and they chased up the result. I'm fully vaccinated and followed self isolation to the letter so I knew it would be negative. But if you aren't so sure the delay could be more of an issue.

6 June 2021
Unprompted review
Rated 1 out of 5 stars

Avoid! Better companies for PCR tests

Avoid! Paid for tests for my family for Christmas and had to cancel as U.K. government banned international travel. Kept deposit despite promising it could be used against another test. Now not responding to emails.
There are better companies out that offer more competitive prices on PCR tests I.e kids go free . My advice book somewhere else as I wish I did ! They are cashing in on others misfortune.

25 May 2021
Unprompted review
Thechemistlive logo

Reply from Thechemistlive

Hi Miss Ellis, thank you for your review. We apologise for not being able to help you. Unfortunately the last week has been extremely busy and we have been trying our best to respond to everyone who is emailing us.
As you mentioned, the deposit you paid in Christmas, was carried forward and we are happy to honour this. However, unfortunately, we were not able to offer you the discounted price you suggested.
We are aware their are many companies who can provide the test at cheaper prices, however, their are also many passengers who have been let down by said companies once the PCR test has been completed. Our PCR test prices are slightly higher due to our guarantees in place.
Over the past year, with the numerous tests we have done, we have never left any of our patients without results at the time of departure.

During the Christmas period, as a good will gesture, we extended the time frame for honouring your deposit payment. This was extended to 2 months. However, due to further lockdown restrictions we have been willing to extend this further. We’re aware you have been in contact with us, and have spoken to us on a few occasions. You have also requested a substantially discounted price which we advised we could not meet unfortunately. However, if you are looking to book with us, please do send us an email and we will be happy to accommodate you and your family.
We apologise for not being able to provide the service you expected.

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