My order for Firm & Restore arrived quickly and was well packaged. The cream is a nice texture and pleasantly scented. Whilst it provides a good smooth base for underneath make-up, I haven't... See more
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Thank you for sending my order of Firm and Restore Formula. I ordered 6 bottles to take advantage of the big discount. I have only been using for a few days, but already my skin is so much bett... See more
Company replied
I’ve only been using the Firm and Restore Formula for about a week, so it’s still early days and I haven’t noticed any dramatic changes yet, but my skin looks a little more plump !, my husband... See more
Company replied
I love the products even though they are more expensive than I would usually go for. Highly moisturising without being too heavy. But I dread re-ordering because they will make you sit through an... See more
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Company details
Written by the company
The Chelsea Laboratory is a luxury skincare brand that prides itself on providing high quality, effective products that deliver long lasting results. Our focus is on anti-aging skincare, and we have received amazing feedback and reviews from thousands of satisfied customers. Our flagship product, The Firm and Restore Formula, is an anti-aging day cream that targets the MMP protein, which is responsible for breaking down collagen and causing wrinkles. By inhibiting the devastating effects of this protein, our cream helps to restore collagen production and give skin a firmer, more youthful appearance. At The Chelsea Laboratory, we believe that everyone deserves to have beautiful, healthy skin, and we are committed to using only the finest ingredients and most advanced skincare technology in all of our products. Our commitment to quality and effectiveness has earned us a reputation as a trusted and respected skincare brand. The Chelsea Laboratory reviews ourselves constantly so that we provide the best service and products to our customers. Whether you are looking to reduce the appearance of fine lines and wrinkles, or simply want to maintain healthy, radiant skin, The Chelsea Laboratory has a product that is right for you. We invite you to try our products and experience the difference for yourself.
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1K reviews
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Sleazy company automatically enrolled you in a subscription no matter what you order without your permission. Then, if you do order something, they call you trying to get you to order more-.Harassing.
I was truly interested in this product during the first couple of minutes. Wanted to fast forward through the sales pitch so I could see how much the product was and check about ordering, but that option was not available after another two minutes I could see this was going to go on and on and on and on, and I never buy products from companies that do that, especially with no option to fast forward and get right to the point which never happened. Wondered how long She was going to drone on and after reading the reviews it’s quite obvious that I’m not the only one that gave up. Then after reading that they automatically set you up a subscription without your permission as well as call you on the phone to try to sell you more products so glad I did not give them the time a day. A sleazy company that will take advantage of a potential buyer and once they lock you in, you have to go through hell to undo what they have done.
23 February 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Sally,
Thank you for taking the time to share your concerns. We’re genuinely sorry to hear that this was your impression of us.
First and foremost, we want to be absolutely clear: we do not automatically enroll customers into subscriptions without their knowledge or consent. Any subscription option is clearly presented during checkout and must be actively selected by the customer. We would never intentionally sign someone up without permission.
We’re also sorry if our educational video felt too long or frustrating. It was created to thoroughly explain how the formula works, the ingredients used, and what results customers can realistically expect — but we completely understand that not everyone prefers that format. Your feedback about wanting a faster way to access pricing and ordering information is noted and appreciated.
At The Chelsea Laboratory, transparency and customer satisfaction are extremely important to us. If anyone ever has concerns about billing, subscriptions, or communication preferences, our support team resolves them promptly and respectfully — without “going through hell,” as you described.
We truly regret that we didn’t make a better first impression and appreciate you sharing your experience. Feedback like this helps us continue improving how we communicate and serve our customers.
Warmest regards,
The Chelsea Laboratory Team
I love the Firm and Restore Formula
I love the Firm and Restore Formula. As soon as it ran out I noticed the difference.. my lines came back! So I immediately bought another one. Everyone notices the difference when I use it and I feel more confident!
It's definitely the best cream around and worth the money.
23 February 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Michelle,
Thank you so much for your amazing feedback!
We’re absolutely delighted to hear how much you’re loving Firm & Restore Formula — and it really says a lot that you noticed the difference as soon as you ran out! That consistency truly makes all the difference when it comes to maintaining smoother, firmer-looking skin.
It’s wonderful to know that others are noticing the results too, but even more importantly, that it’s helped boost your confidence. That’s exactly why we created it.
Thank you for your continued trust and support — it genuinely means the world to us. 💛
Warmest regards,
The Chelsea Laboratory Team
Excellent!
I’ve only been using this Firm and restore product for 5 days so wasn’t really expecting any results this fast. Wow, I can honestly say that I am shocked. My skin already appears smoother with a lot of the fine lines on my cheeks less noticeable. The cream has a silky texture and a pleasant smell. I’m looking forward to seeing what this cream can do after using for a few weeks.
I had to contact their Customer Service team for a problem with my delivery. I must say that they were fantastic. It makes a pleasant change.
5 February 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Tracy,
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that you’re already noticing smoother-looking skin and softer fine lines after just five days — that’s fantastic to hear. It’s great that you’re enjoying the silky texture and subtle scent too; we put a lot of care into creating a formula that feels as luxurious as it performs.
We’re also especially pleased that our Customer Service team was able to quickly resolve your delivery issue. Providing prompt, supportive help is just as important to us as delivering visible results, so your kind words truly mean a lot.
Thank you again for sharing your experience with Firm & Restore Formula — we’re excited for you to see how your skin continues to improve over the next few weeks!
Warmest regards,
The Chelsea Laboratory Team
A Little Bit of Magic
Very impressed with the Firm & Restore product and already seeing great results with softer yet firmer skin plus reduction in fine lines. So pleased I stumbled upon The Chelsea Laboratory Site.
16 February 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Janice,
Thank you so much for your lovely feedback!
We’re thrilled to hear that you’re already seeing and feeling the benefits of Firm & Restore — softer yet firmer skin and a visible reduction in fine lines is exactly what we aim for. It’s always wonderful to know the results are shining through so quickly.
And we’re just as pleased that you “stumbled upon” The Chelsea Laboratory! We truly appreciate you giving us a try and taking the time to share your experience.
We look forward to supporting you on your skincare journey — and we’re excited for you to see even more improvements in the weeks ahead.
Warmest regards,
The Chelsea Laboratory Team
Firm and Restore Formula.
Firm and Restore Formula.
Simply the best product I have ever purchased for my face ♥️
My skin looked fabulous, fresh and smooth within a couple of days and I have already had so many compliments from friends and family 👍🏻
Easy to apply and I am delighted with my new daily skin routine ♥️
Thank you
Liz
15 February 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Liz,
Thank you so much for your wonderful review of Firm & Restore Formula.
We’re absolutely delighted to hear that you’re seeing such a fresh, smooth glow within just a few days — and even more thrilled that friends and family are noticing too! There’s nothing better than confidence that shines through.
It’s lovely to know the formula has become such an easy and enjoyable part of your daily routine. That’s exactly what we aim for — effective skincare that feels effortless.
Thank you again for taking the time to share your experience. We truly appreciate your support and are so pleased you’re loving your results. 💛
Warmest regards,
The Chelsea Laboratory Team
Loving my Firm and Restore
Loving my Firm and Restore , I can feel the difference already my skin feels smoother and taut !
I was also impressed with your service and delivery speed plus
Excellent customer service
Clair x ( happy customer)
11 February 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Clair,
Thank you so much for your lovely feedback on Firm & Restore Formula.
We’re thrilled to hear you’re already feeling the difference — smoother, more taut skin is exactly what we designed the formula to support. It’s wonderful that you’re noticing those changes so quickly!
We’re also so pleased that our service and delivery impressed you. Providing efficient shipping and genuinely helpful customer care is just as important to us as creating effective skincare.
Thank you again for sharing your experience — we’re so happy to have you as part of the community. 💛
Warmest regards,
The Chelsea Laboratory Team
Notice The Difference…
I have only been using Firm and Restore Formula for a few days and already I have noticed my facial skin is so soft. I cannot wait to see the difference after a fortnight of daily use.
14 February 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Virginia,
Thank you so much for sharing your experience!
We’re delighted to hear that after just a few days your skin is already feeling softer — that’s such a wonderful start. Consistent daily use really does make a difference, so we’re excited for you to see how your skin continues to improve over the next couple of weeks.
Please do keep us updated on your progress — we love hearing how our customers get on with their results. Thank you again for choosing us and for taking the time to leave your review. 💛
Warmest regards,
The Chelsea Laboratory Team
Great little lift
Good morning Melissa,
I would just like to write a few lines to let you know how ive been getting on with my firm and restore cream.
It's only been a week but I have noticed a big difference in the dark circles around my eyes less puffiness around them too.
Crows feet are less visible too and the fine lines on my neck are looking less prominent.
I'm so glad I came across your products I will definatley recommend this to my friends and family and it gets 5 stars 🌟 from me.
Yours sincerely
Fiona Mahaffy
9 February 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Fiona,
Thank you so much for your wonderful feedback on Firm & Restore Formula.
We’re thrilled to hear that in just two days your skin is already feeling firmer and that you’re noticing improvements in your wrinkles — that’s such an encouraging start. With continued daily use, results can become even more noticeable over time, so we’re excited for you to see how your skin progresses in the coming months.
It truly means a lot that you’ve recommended us to your friends — personal recommendations are the highest compliment we could receive. Thank you again for your support and for sharing your experience. 💛
Warmest regards,
The Chelsea Laboratory Team
Very good and speedy communication
Very good and speedy communication, very swift delivery.
The product is very good and results so far are good and promising
11 February 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Rita,
Thank you so much for your lovely feedback!
We’re delighted to hear that you were pleased with both our communication and the speedy delivery. Providing a smooth, reliable service is just as important to us as creating products our customers love, so your comments truly mean a lot.
It’s also wonderful to know that you’re already seeing good and promising results. We’re excited for you to continue your journey and hope you’ll see even more improvements in the weeks ahead.
Thank you again for your support ✨
Warmest regards,
The Chelsea Laboratory Team
Very expensive amd ineffective product.
Very expensive product and for me a waste of money. Seems just like any cheap moisturiser. Bought on special offer for three so still using - has made no difference at all to my skin. Only myself to blame by being taken in by the hype and some reviews - are they genuine? Sorry but I cannot recommend.
10 February 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Linda,
Thank you for taking the time to share your honest feedback — we’re genuinely sorry to hear that the product hasn’t met your expectations.
We completely understand how disappointing it can feel when something you were hopeful about doesn’t deliver the results you were looking for. Skincare can be very individual, and while many of our customers experience visible improvements, we recognise that results can vary depending on skin type, concerns, and consistency of use.
We’d also like to reassure you that all reviews shared are from genuine customers, and transparency is extremely important to us.
If you’re still within your guarantee period, please don’t hesitate to reach out to our customer care team. We’re always happy to look at options and ensure you feel supported — your satisfaction truly matters to us.
Thank you again for giving us a try and for sharing your thoughts.
Warmest regards,
The Chelsea Laboratory Team
Received my Firm & Restore Formula
Received my Firm & Restore Formula. All neatly packaged.
In my late 70's I was so very sceptical about how at this late stage this formula would change my skin.
Amazing after only three days my skin looks more smooth and softer. My wrinkles are less deep. Imagine what I will look like after a few weeks. Very pleased. Thank you Melissa.
2 February 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Jean,
Thank you so much for sharing your wonderful experience — it truly means a lot to us.
We completely understand the scepticism, especially with so many products out there making big promises. That’s why it’s so lovely to hear how quickly you’ve started to notice smoother, softer-looking skin after just three days. Seeing those deeper lines appear less noticeable so early on is always such an encouraging sign.
We’re so pleased you’re happy with your results so far, and we’re excited for you to continue seeing the benefits over the coming weeks. Thank you again for your trust and for taking the time to leave such a thoughtful review — it really does make our day.
Warmest regards,
The Chelsea Laboratory Team
I want to give an honest review for…
I want to give an honest review for firm and restore. I am really disappointed with this product I have ordered six bottles twice now but my face and neck still look exactly the same so it does not work. I will say that a tube of cream lasts for four weeks and goes on lovely but does not do what it says it will do. I have giving it two stars because it smells nice and the tube last for four weeks. Please if you buy this do not expect miracles .
1 April 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Jenny,
Thank you for taking the time to leave such a detailed and honest review — and for your continued support in ordering from us more than once.
We’re genuinely sorry to hear that, despite using multiple tubes, you haven’t seen the visible changes you were hoping for. We completely understand how frustrating that must feel, especially after committing to the product for several months.
We do appreciate you acknowledging that the cream applies beautifully, smells lovely, and lasts well — but of course, what truly matters is whether you see meaningful improvements. Skincare can be highly individual, and while many customers experience noticeable firming and smoothing, results can vary depending on skin type, age, and specific concerns.
We also agree with your point — we never want anyone to expect “miracles.” Our goal is gradual, realistic improvement in skin texture and appearance over time.
As mentioned in our previous email correspondence, we’re always here to support you. If you’d like to reach out again, we would genuinely welcome the opportunity to look at options for you and ensure you feel fully supported.
Thank you again for giving Firm & Restore Formula a thorough trial and for sharing your experience so openly.
Warmest regards,
The Chelsea Laboratory Team
Long boring advert
Jesus Christ, the waffle. Just like an American company. I had other tabs open and played Wordle and Quordle, and kept the sound low. Why would you buy 6 bottles if you don't know if they are good. I believe if it is a good product, you would say, try one first, then I bet you will buy more. Sounds like an American scam. Try samples from Space NK or a department store
7 February 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Gina,
Thank you for sharing your thoughts.
We’re sorry to hear that our approach didn’t resonate with you. We understand that long-form educational videos and detailed explanations aren’t for everyone. Our intention is simply to fully explain the science, ingredients, and how the product works so customers can make an informed decision — never to overwhelm or mislead.
Regarding our bundle options, we always offer single-bottle purchases as well as larger value packages for customers who prefer a lower cost per bottle. Many skincare products require consistent use over several weeks to assess results properly, which is why some customers choose multi-bottle options — but it is absolutely a personal choice.
We’d also like to reassure you that we are a UK-based brand, and transparency and customer satisfaction are extremely important to us. We stand by our formulations and offer a money-back guarantee so customers can try the product with confidence.
We genuinely appreciate feedback, even when it’s critical, as it helps us continue improving both our communication and customer experience.
Warmest regards,
The Chelsea Laboratory Team
Firm & Restore formula really work's
Firm & Restore formula really work's! Already I can see a difference to my fine lines.
2 February 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Louise,
Thank you so much for sharing your experience!
We’re absolutely delighted to hear that you’re already noticing a difference in your fine lines — that’s wonderful to hear. It’s always encouraging when customers begin to see visible improvements, especially in the early stages of use.
Consistency is key, so we’re excited for you to see how your results continue to develop over the coming weeks.
Thank you again for your lovely feedback and for choosing Firm & Restore!
Warmest regards,
The Chelsea Laboratory Team
My order for Firm & Restore arrived…
My order for Firm & Restore arrived quickly and was well packaged.
The cream is a nice texture and pleasantly scented.
Whilst it provides a good smooth base for underneath make-up, I haven't yet noticed any reduction in wrinkles that I have under my eyes or saggy areas which I have along my jaw line.
Its only been two weeks, so im not too disappointed and happy to persevere with it.
5 February 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Kathy,
Thank you for taking the time to share such a thoughtful and honest review. We’re really pleased to hear your order arrived quickly, was well packaged, and that you’re enjoying the texture and scent of Firm & Restore Formula, as well as how it sits under make-up.
You’re absolutely right that at two weeks it’s still early days, especially for concerns like under-eye lines and jawline firmness, which typically take longer to show visible improvement. Many customers start to notice more pronounced results with continued, consistent use over the following weeks.
We truly appreciate your patience and perseverance, and we’d love to hear how you get on as you continue using it. Thank you again for giving Firm & Restore Formula a try and for sharing your experience so far.
Warmest regards,
The Chelsea Laboratory Team
Lovely lush cream
Firm and restore cream I enjoyed immediately prompt arrival and enriching to my skin routine. Have noticed lessening in lines a softer feel to my skin. I am sensitive and have no issues. It was been a great addition to my beauty routine recommend
Sarah Leigh on sea
4 February 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Sarah,
Thank you so much for sharing your experience. We’re delighted to hear that Firm and Restore arrived promptly and has fitted so well into your skincare routine. Noticing softer skin and a reduction in the appearance of lines is wonderful, and we’re especially pleased to hear that it’s been suitable for your sensitive skin. Thank you for your recommendation and for taking the time to leave such lovely feedback.
Warmest regards,
The Chelsea Laboratory Team
Dreadful selling technique
Goodness what a waste of my time. Sales technique certainly needs an overhaul. The You Tube video droned on and on and on hinting that it was a routine thst helped skin only to find that the routine in fact involved buying their products! I didn’t - wouldn’t trust a company that has this sort of selling technique. Awful experience.
4 February 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Lorna,
Thank you for taking the time to share your honest feedback.
We’re genuinely sorry to hear that you found the video frustrating and that it left you with a negative impression of our brand. That certainly isn’t the experience we want anyone to have. Our intention is to explain the science and routine thoroughly so viewers can make an informed decision, but we understand that this style isn’t for everyone.
We truly value transparency and would never want anyone to feel misled or pressured. Your feedback about the format and length of the presentation is appreciated, and we’ll be sure to pass it on to our team as we’re always looking for ways to improve.
If you ever have any questions about our products or would prefer a straightforward summary of how they work, our customer care team would be more than happy to help.
Thank you again for sharing your thoughts — feedback like this helps us do better.
Warmest regards,
The Chelsea Laboratory Team
Chelsea Laboratories - I recommend you avoid at all costs
Order no: 122422
I eventually decided to try Chelsea Laboratories’ Firm and Restore day serum, after already having decided against it once, because of their dreadful, irritating, cheap, American-style sales video. I contacted their customer service team to tell them what I thought, received a lovely, courteous reply, then made a dubious decision to purchase.
I went through the purchase process very carefully, looking out for the little box I had read about in other reviews, which, only when manually ticked (so Chelsea Labs told me) set up a subscription.
There was no sign of this box, but as I was trying to make a decision about going ahead with the purchase, another dreadful sales video popped up and started playing, suggesting I also bought their night serum. There was no way to get rid of this video and return to the payment process, so I shouted an expletive and shut the whole thing down without actually completing the order.
The next morning, I received notification that my order had been processed without my consent. I contacted Chelsea Laboratories immediately and asked why this had happened, making it clear that I neither ordered, nor wanted to order their products because of their sales techniques.
I received an extremely off hand and quite rude reply, which completely ignored what I had said. All they did was very insolently tell me that my order had gone through, had been dispatched, and that if I wasn’t present to reject the order (which I wasn’t going to be), then I would have to pay to return their products!
Meanwhile, I looked on PayPal, only to find, as expected from a company with the lack of values that these people have displayed, that a subscription payment had been set up! I have contacted them a couple of times since, only to be completely ignored.
I most certainly do not recommend anybody deals with them. On to Trading Standards…
Update, following their reply below:
Chelsea Laboratories are insisting that to obtain a refund, I must go to the trouble of posting the parcel back to them at my own expense! They are completely ignoring my question regarding how a repeat subscription fee was set up on my PayPal account.Given that this was what I was thoroughly checking for when I was about to place the order and was interrupted by their dreadful sales video suggesting I put even more products in my basket before paying, this is beyond amazing! They have also told me that it is ‘impossible’ for my order to have gone through without being completed by me. Strange, because it DID. I was stopped completing the process by the video, and I had not finished looking for the subscription box.
Having read lots of reviews since my experience, this company appears to have a very distinct history of misappropriating money from people’s accounts then refusing to return it by dint of ignoring their complaints.
I am now seriously considering police involvement.
Further update;
I have received this from Chelsea Laboratories:
‘We can cover the return shipping fee as a one time courtesy so you can return the products. Once done, please send us the copy of the tracking number so we can process full refund with the return shipping cost.’
They just continue to amaze me with their blatant cheek! They put an order through without my permission, then offer to cover the return costs as a ‘courtesy’! Unbelievable. I have told them they are welcome to come and get the parcel. If they don’t refund my money within the next two days, I am reporting them for fraud.
They also continue to completely ignore my request for an explanation of why and how a PayPal payment subscription was set up.
31 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Nana,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration and distress this situation has caused.
We want to reassure you that our customer service team is already in touch with you directly to resolve this matter as quickly and fairly as possible.
We take concerns about the ordering process, subscriptions, and communication extremely seriously, and this is not the experience we want anyone to have. Our team is currently reviewing what happened in your case so we can provide clarity and ensure everything is handled correctly.
Thank you again for bringing this to our attention — we appreciate the opportunity to address it properly through our ongoing correspondence.
Warmest regards,
The Chelsea Laboratory Team
Firm and restore cream
I have only used firm and restore for two days and already skin feels softer and smoother
I think the first thing I noticed was it feels plumped like it is stronger and of course this immediately reduced the effects of tired skin making me feel more youthful and my skin looks healthier and brighter
I am looking forward to continuing use as clearly, I am off to a flying start !!
In the past I have really struggled with sensitivity especially around the eyes and it did not seem to matter how expensive the skin cream was, I had to discontinue use after a few days
Firm and restore seems to feed the skin in such a soothing way and I have had no reaction whatsoever so feel totally joyous
I admit I was sceptical especially after trying so many brands but pleased I have kelp an open mind
I have found a new skin care range with no nasty side effects, and wonderful restorative properties
I will definitely continue to use and try other items in the range and would recommend others to try it too
2 February 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you so much for sharing such a detailed and uplifting review. We’re absolutely delighted to hear that after just two days of using Firm and Restore, your skin already feels softer, smoother, and beautifully plumped.
It’s especially wonderful to know that it has helped reduce the look of tired skin and left your complexion looking healthier and brighter — that “flying start” is exactly what we hope for.
We’re also truly grateful that you mentioned your past struggles with sensitivity, particularly around the eye area. Creating a formula that feels soothing, nourishing, and gentle enough for sensitive skin is incredibly important to us, so hearing that you’ve had no reaction at all is so reassuring.
Thank you for keeping an open mind after trying so many other products — we’re so pleased Firm and Restore has been a joyful discovery for you. We can’t wait for you to continue your skincare journey with us and explore more from the range.
Your recommendation means the world. Thank you again for your support!
Warmest regards,
The Chelsea Laboratory Team
Nothing is coming out of bottle when i…
Nothing is coming out of bottle when i press it
29 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Paula,
Thank you for letting us know, and we’re so sorry to hear you’re having trouble with the pump. This definitely isn’t the experience we want you to have.
Sometimes the dispenser may need to be primed, especially on a new bottle, but we’d be happy to look into this and arrange a quick solution for you.
Please email our customer support team with your order number and a brief description of the issue, and we’ll assist you right away.
Thank you for your patience, and we’ll make sure this is resolved as soon as possible.
Warmest regards,
The Chelsea Laboratory Team
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