Great cheese, great service, customer first. Excellent One star deducted for DHL leaving the parcel on the doorstep - even though we were in! Bad thing. All Cheesegeek’s careful work undone by an... See more
Company replied
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Review summary
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Reviews shaping this summary
Good cheeses (tasty), well selected and good maturity. Tasting notes were useful too… let down by delivery though as didn’t arrive when they should have which hampered plans (had to go and buy some ch... See more
Company replied
I ordered a gift pack of cheese for my son’s birthday. Unfortunately there was problem and it couldn’t be dispatched on the chosen day so he didn’t get it on the birthday. However Cheesegeek kept me w... See more
Company replied
Great cheese. Great service when the delivery Co failed to deliver ( said they’d tried but no one on the Ring Doorbell). Issue sorted v quickly and given cheese biscuits and cute tiny chutney to apolo... See more
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Company details
Written by the company
The Modern Cheesemonger. Hand-picked, top-notch cheese delivered free, chilled, to your door.
Contact info
United Kingdom
- hello@thecheesegeek.com
- thecheesegeek.com
4.4
Excellent
549 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from cheesegeek
Hi Nikolas,
Thank you so much for your review.
We’re very sorry to hear that your delivery arrived later than expected and that the contents of your order were disappointing. We completely understand how frustrating this must have been, and we’re sorry for any disruption this caused to your plans.
We would always be very happy to help resolve any issues via hello@thecheesegeek.com, and we’ve now reached out to you directly to offer a resolution.
We’re truly sorry that this experience fell short and appreciate you taking the time to share your feedback. We hope we’ll have the opportunity to welcome you back for a much better experience in the future!
Jen
Team cheesegeek
Interesting selection of cheeses at the…
Interesting selection of cheeses at the top of their readiness…
14 January 2026
Reply from cheesegeek
Hi Phillip,
Thanks so much! We spend an unreasonable amount of time making sure every cheese arrives at peak deliciousness - so we’re thrilled you noticed. Hope you enjoyed the selection, and we’d love to welcome you back for the next one! 🧀
Jen
Team cheesegeek 🤓
Cheesegeek are a great company
Cheesegeek are a great company, they keep you informed when your cheese is packed and when delivery is , most importantly their cheese is wonderful.
14 January 2026
Reply from cheesegeek
Hi John,
Thanks so much for your kind words! Your review really means a lot to us. We're glad the updates were helpful, and even happier to hear you loved the cheese. Hope to see you again very soon! 🧀
Jen
Team cheesegeek 🤓
Reply from cheesegeek
Hi Tom,
Thanks so much for your lovely review! We're so happy you've been pleased with the service.
If there's anything we could've done to make it a full five stars, our customer care team would love to hear your thoughts at hello@thecheesegeek.com.
We hope to see you again!
Jen
Team cheesegeek 🤓
Good cheese
Good cheese, expensive but impressive packaging. Quite tasty expensive ,partly due to delivery.
13 January 2026
Reply from cheesegeek
Hi Angela,
Thanks so much for sharing your thoughts! We're so happy to hear you enjoyed the cheese in your selection.
We completely understand that our boxes are a bit of a treat, and we always aim to make sure they feel worth the price. Each month our team curates some of the finest artisan cheeses available and hand-cuts them freshly to order.
We’re sorry this experience didn’t feel like a full five stars, and we’d love to know what we could do to make it one next time. It would be "grate" to hear from you - drop us a message at hello@thecheesegeek.com, if you're open to it! 🧀
Jen
Team cheesegeek 🤓
Great quality product.
Great quality product quickly delivered in a fresh and wonderfully tasty package. Thank you for a fantastic service.
13 January 2026
Reply from cheesegeek
Hi Mrs Tomlinson,
Thank you so much - that really means a lot to us. We put a huge amount of care into sourcing small-batch British cheeses and packing them fresh, so we’re thrilled to hear everything arrived quickly and tasting its best. Hope to send more cheesy goodness your way soon 💛
Jen
Team cheesegeek 🤓
Well packed
Well packed , sent on time , didn't like one of the cheeses much - it was very bland - so 25% of the offer was not to my taste
13 January 2026
Reply from cheesegeek
Hi Caroline,
Thanks so much for sharing your kind feedback!
While we appreciate that everyone’s tastes are different, a bland experience is never what we want for our customers. We’ve reached out to you directly to offer a resolution.
We really appreciate you taking the time to leave a review, and hope to see you again!
Jen
Team cheesegeek 🤓
Great choice of cheeses ,in fine…
Great choice of cheeses ,in fine condition and delivered on time .
13 January 2026
Reply from cheesegeek
Hi Nichola,
Thank you! We’re so pleased you enjoyed the selection. We take great care to source seasonal British cheeses and pack them at peak condition for delivery day, so it’s lovely to hear everything arrived just as it should. Hope to see you again soon!
Jen
Team cheesegeek 🤓
Great quality
Great quality products in the mystery box and fast delivery as promised
13 January 2026
Reply from cheesegeek
Hi Carol,
Thank you so much for the five stars! 🌟
We’re delighted you enjoyed the Mystery Box - we love curating those surprise selections. We pack everything fresh and deliver fast so the cheeses arrive tasting their best.
Hope to surprise you again soon!
Jen
Team cheesegeek 🤓
Reply from cheesegeek
Hi Marian,
Thanks so much for the lovely review! We’re glad you enjoyed the selection. We take pride in sourcing small-batch, seasonal British cheeses and packing them carefully so they arrive in perfect condition. Hope to send more cheesy delights your way very soon.
Jen
Team cheesegeek 🤓
Reply from cheesegeek
Hi Laura,
Thank you so much for your amazing review! We’re thrilled to hear that all of your deliveries have been so well received.
We only include cheeses at their seasonal best, carefully chosen by cheese obsessives, so we're really glad you've enjoyed them all.
We can’t wait to welcome you back for more cheesy adventures. Thank you again for the kind words!
Jen
Team cheesegeek 🤓
Delivery delayed
Delivery delayed and had to be reordered. Pretty sure this is not a Cheesegeek issue more a DHL problem. Still awaiting order, now expected tomorrow 14th January.
8 January 2026
Reply from cheesegeek
Hi Mr Jennings,
We’re really sorry for the experience you’ve had - this certainly isn’t the level of service we aim to provide.
Your original delivery was delayed beyond our usual timeframe, and while we arranged for a fresh replacement to be sent, we’ve since identified an internal processing error that meant the replacement was scheduled incorrectly. We completely understand how frustrating this must be.
We’re already in touch with you directly to put this right, including a partial refund and complimentary items with your rescheduled delivery, which is now due to arrive on 16th January.
Thank you for bringing this to our attention - we really do appreciate the feedback, and we’re very sorry again for the inconvenience caused.
Jen
Team cheesegeek
Fine cheese, delivery issue.
I placed two orders as gifts. One arrived as expected, but DHL didn't manage to deliver the second, failing to find the post-office registered address. Cheesegeek stepped in and promptly sent some fresh cheeses, and refunded me for the charcuterie section of the order (out of stock), so my recipient didn't quite receive all that they might have expected. Generally happy with Cheesegeek but unimpressed with DHL.
18 December 2025
Reply from cheesegeek
Hi James,
Thanks so much for taking the time to leave such a thoughtful review - we really appreciate it!
We’re glad you felt we handled the delivery issues well and that you were happy with the service, though we’re really disappointed the courier let us down on this occasion and that we didn’t have the charcuterie in stock.
We completely understand your frustration with the courier, and feedback like this helps us continue working closely with our delivery partners to improve reliability.
Thanks again for choosing cheesegeek, and for trusting us with your gifts - we hope to see you again for a smoother experience in the future!
Jen
Team cheesegeek 🤓
Reply from cheesegeek
Hi Naomi,
Aww, thank you so much for the cheesy love!
We're thrilled to hear you've been pleased with the service, and that you felt it was worthy of five stars. 🌟
We care a lot about our community of curd nerds, it's great to hear that comes through. We hope to see you again!
Jen
Team cheesegeek 🤓
Reply from cheesegeek
Hi Rob,
Thanks so much for the kind words! We love to hear from happy customers.
We work with talented small-scale producers to bring you the very best in artisan cheesemaking, so it's brie-lliant to hear the cheese selection was enjoyed.
We're really grateful for your review and hope to see you again!
Jen
Team cheesegeek 🤓
A Delightful Christmas Present
I received as a Christmas present a gift subscription to CheeseGeeks. I had a couple of questions and a request (no goats cheese - I'm allergic) and sent them a couple of emails which were responded to promptly (thanks Jen in Customer Services). Yesterday I received my first cheese box and it was delicious! The cheese was well packed with an ice bag and in addition they provide a booklet giving a brief background on each cheese provided. There is also a recommendation as to what best to drink / consume with the cheese which was very welcome. If the remaining cheese boxes are as good as this one was I may well look to continue my subscription after my gift expires.
9 January 2026
Unprompted review
Reply from cheesegeek
Hi Jonathan,
Thank you so much for your thoughtful review - it means a lot! 💛
We're so happy to hear you enjoyed your first delivery so much that you're considering extending your subscription already. That's "grate" news!
We're delighted you feel the experience was worth five stars. Thanks so much for taking the time to share your thoughts, and for your kind words.
We can't wait to hear what you think of your next delivery! ✨
Jen
Team cheesegeek 🤓
Easy to order
Easy to order, delivered exactly on time and I hear the selection was excellent! It was a Christmas gift for my sister.
21 December 2025
Reply from cheesegeek
Hi Victoria,
Thanks so much for choosing us!
We're thrilled to hear your sister was happy with the selection, and that you found the ordering and delivery process smooth.
We really appreciate the support, and hope to see you again!
Jen
Team cheesegeek 🤓
Nice cheese apparently but all 5 orders…
Nice cheese apparently but all 5 orders had the wrong Message on so none knew who sent the cheese
21 December 2025
Reply from cheesegeek
Hi Rachel,
Thank you for letting us know, and we’re really sorry about the mix-up with the messages - especially as these were gifts.
We’re glad to hear the cheese was enjoyed, but we completely understand how frustrating it must have been not knowing who they were from.
This isn’t what we’d expect from our service, and we’ll be in touch with you directly to sort this out properly. Thanks again for flagging it with us!
Jen
Team cheesegeek
Even better on second order..…
this was my second order after being impressed the first time. Really enjoyed the selection of cheeses.
Delicious sourdough crackers.
Charcuterie platter was excellent too.
I'm a very happy customer.
21 December 2025
Reply from cheesegeek
Hi David,
Thank you so much for your thoughtful review! We work closely with artisan producers to bring you the finest British cheeses, condiments, and charcuterie, so we’re thrilled it hit the spot.
It’s brie-lliant to hear you’re a happy customer - that’s exactly what we aim for! We can’t wait to see you again for more cheesy fun. 🧀
Jen
Team cheesegeek 🤓
Part of our Christmas Eve celebrations
Part of our Christmas Eve celebrations! Enjoy the descriptions of each chees and then see who agrees/disagrees with comments.
24 December 2025
Reply from cheesegeek
Hi Margaret,
We love that - cheese debates are very much encouraged in our book! 🧀
We’re so pleased our cheesebox could be part of your Christmas Eve celebrations, and that the tasting notes sparked a few agreements (and disagreements!).
Thanks so much for letting us be part of the festivities.
Jen
Team cheesegeek 🤓
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