Part of our team ...
We've been using The ChatShop services since we launched the platform 3 years ago and they are a valued partner. We judge their contribution on the quality of opportunities generated as well as the number of service queries handled directly by the agents. Both of these dimensions have improved year-on-year.
We also monitor the quality of the conversations and the stand out attribute is that they are just that - proper conversations fuelled by the ir understanding of our business and their empathy with our Users.






