Blown away by the fantastic packing job, all bubbled wrapped to the extreme to make sure my items arrived intact without a scratch on them. Not to mention the free mood mat and rolling tray (was not e... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ordering glass unseen in tough. Decker went the extra mile to ensure I was happy and turned my return into an exchange. He was polite, profesional and quick to act. I won't forget the excellent ser... See more
We found this place locally and the staff there were very outgoing and friendly and ultimately sold me on some items and got me curious about the shop in general. Lots of great sales and produ... See more
Excellent customer service! Always answer every question. Great deal during the winter sale. Well packaged and fast free shipping. Will continue to shop at The Cave for all my glass needs. Highly reco... See more
4.8
Excellent
850 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products, but watch for brand new old stock
Impressive choice of glassware and accessories. The shipping was faster than expected. But I noticed some premium brand items are sold at big discounts. I checked the serial numbers and everyhing was authentic, but it's worth being aware that not all inventory is the latest production run.
20 April 2026
Unprompted review
They are excellent
Very quick service. Thanks for having what I was looking for. I especially appreciated the free shipping. I'm keeping you guys bookmarked.
The only thing that would have made this experience better would have been if the color coating that Puffco puts on the glass didn't chip away. My original Proxy Wizard functions perfectly fine. Looks like it belongs in a condemned building though.
3 April 2026
Fast shipping
Ordered about noon and it shipped later than night! Very happy with the cave
25 March 2026
Every time I purchase from either…
Every time I purchase from either location I have a wonderful experience, the staff are always on point and they have an amazing selection
25 March 2026
Very safely packed!
I broke my previous glass during a freak cleaning incident and The Cave had a direct replacement in the same color. Shipping was quick. I had some worries about the logistics of shipping glass, but this thing was safe, secure, and dare I say, cozy.
1 March 2026
Great products delivered fast with a…
Great products delivered fast with a couple cool freebies
28 February 2026
Good people of the culture
These guys always come through with quality items, discounted prices, proper communication, fast shipping, and a free extra item.
4 March 2026
Shipped very quickly and packed well
1 March 2026
Looks great
Looks great, works great. Thank you for the mouse pad or whatever that is
24 February 2026
A1 CUSTOMERSERVICE
I fat fingered and messed up my online order.
Reached out to customer service and they went above and beyond to get me the correct item delivered seamlessly
23 February 2026
Love my new piece.
4 February 2026
Excellent customer service
Excellent customer service! Always answer every question. Great deal during the winter sale. Well packaged and fast free shipping. Will continue to shop at The Cave for all my glass needs. Highly recommend! A+
4 February 2026
Not one problem since day one will be…
Not one problem since day one will be coming back again keep up the good werks …
31 January 2026
I haven't received my package yet.
29 January 2026
Double PopRock bong
I always order from here the shipping gets here fast..the only problem I had was this last water piece double pop rock tall can bong I bought doesn’t work it doesn’t percolate not sure if I have a defected one
6 January 2026
Got here super fast
Got here super fast, great packaging and was super stoked about what i got.
2 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.