The Carpet Stop Reviews 161

Carpet stop were brilliant, great correspondence as to when they were coming & did a great job & polite 👍

What a fabulous experience from the Ilkeston store. Can highly recommend. From entering the store and Jon working with me to identify a fabulous carpet to go with my wall paper to the quality of the carpet, reasonable price and the fabulous carpet fitters who arrived on time and were brilliant.

The carpet fitting was carried out in an efficient and professional manner. Also the price I paid for the carpet was very competitive and represented excellent value. Great service all round.

I’m absolutely delighted with my new carpets which have been ordered and finished to a brilliant standard!!
I contacted The Carpet Stop on Osmaston Road in Derby and spoke initially to a lovely helpful lady Gina. I explained that I was on a budget and that I needed the best quality carpet that my money would stretch to. Gina went through everything very politely, courteously and efficiently. I was unable to go into the shop myself so having explained what I wanted Gina readily offered to send me pictures of their carpet’s in my price range.
The whole experience from start to finish was marvellous. I even paid for them in small instalments before they were fitted.
Today Saturday the 4th April 2026, the carpet fitter’s arrived well within their projected time slot and got to work. There were two men who were very approachable and listened carefully to what I asked them to do. They made me feel immediately at ease and were extremely professional.
The carpets are fitted to the highest standard and I implore you to consider contacting them first for your flooring needs.
I wouldn’t hesitate to recommend them to family members, friends and associates! Well done 👏 Carpet Stop. 😆

This is the 3rd time i've used the Carpet Stop.
Discount high street prices
Independant retail service.
A perfect match
Quality service at really competative pricing
Highly recommended
Thank you team
Clive

Always a pleasure to work with this company, always very efficient from start to Finnish, clean all the waste away. They are reasonable in price too. Staff are always polite, highly recommended.

An excellent service from start to finish. Excellent office staff, and the fitters were so professional and carpeted my whole 4 bedroom house in one day

Thank you

Good display and price range in shop. Lady in shop very helpful. Carpet fitter was very good and had pleasant manner. All in all good value. Really worth a visit to shop !

From start to finish the service was great.
We had to delay the fitting for a week and they was happy to oblige.
When the fitter turned up he was alone so I left him to it and as I had an appointment that afternoon he locked up for me when he had finished.
It was nice to get back on the evening to see what a good job he had done for me.

Great customer service and advice from Murty, Not pushy gave options, delivered lounge carpet and hall wooden flooring and fitted when agreed, I returned and purchased stairs , landing and master bedroom a few weeks later

Great service from the carpet shop burton. We have used you a few times and it never fails to deliver. Straight up honest advice. Will be back

Perfect service ! we were in a very difficult situation with requiring 2 carpets for our daughter urgently. They were fast within our price range and the Carpet fitters were lovely, no intimidated by our dogs, 1 of which is large! And to top it off they supported with a very heavy wardrobe back into the room. Amazing Services- 5 Star, will definitely return.

I hired The Carpet Stop (Bulwell) to fit vinyl in my lounge, kitchen and hallway. I was genuinely excited. Like most first-time homeowners, I had saved up, planned everything and imagined how beautiful my home would look once the flooring was finished.
Instead, the experience became a nightmare that lasted more than six months.
From the beginning, there were problems. Staff gave poor advice and mismeasured the space. Appointments were missed or rearranged at the last minute. Fitters arrived unprepared and different staff kept giving different explanations every time I asked for help. Every visit felt like another excuse.
When the vinyl was finally installed, the quality was shocking. The screeding was uneven. The floor had bumps. The vinyl was full of air bubbles, with rough and messy cuts around the edges. The sealant was left incomplete and the fitters even told me to buy my own sealant and finish it myself. Even the door bars were left unfinished or badly installed.
I kept calling, messaging and visiting the shop. I asked for updates and solutions, but all I received were vague answers, broken promises and long delays. I waited weeks for simple replies. Nobody seemed willing to take responsibility and I felt completely ignored.
Eventually, I realised that if I wanted proper answers, I had to find them myself. I hired an independent flooring assessor, Mr. SD, a professional with decades of experience. He inspected everything carefully and wrote a detailed report. His findings were clear: the work carried out by Carpet Stop did not meet industry standards (BS 8203:2017). The installation was substandard and would have voided the manufacturer’s warranty. The whole job needed to be redone.
To be sure, I also contacted two other flooring companies. Both confirmed the same thing. The work was not done properly and the entire installation had to be replaced.
After months of stress and feeling like my concerns were not taken seriously, I finally took the case through my bank using Section 75. Only then did things start moving forward.
This whole experience has taught me a lot. I have learned to stand up for myself, even when the process is tiring. I have learned the importance of keeping every photo, message and receipt. I have learned not to let anyone make me feel like I am overreacting when I am simply asking for the service I paid for. And most importantly, I have learned that you should never be afraid to escalate things when you are not being treated fairly.
I am sharing this because I do not want anyone else to go through what I did. If you are considering getting flooring work done by Carpet Stop Bulwell, please be careful. Ask questions, get things in writing and do not ignore red flags.
Your home should be a place of comfort, not stress. No one should have to fight this hard just to get basic workmanship done properly.

Incredible service by The Carpet Stop Derby. On first visit the sales team were helpful but not pushy. We explained we needed a carpet fitting quickly and so they sent out someone to measure up within the hour. We had an awkward shaped attic room that needed carpeting and the fitters did an incredible job, and a join they had to put in can't even be seen.

Beautiful carpet too!

I would highly recommend this brilliant company ⭐⭐⭐⭐⭐

Professional, courteous and polite

Very enjoyable experience very nice chap called Andrew , was looking for a carpet for a bedroom and he pointed us in the right direction very service will definitely be going back thanks Andrew

Excelllent service from start to finish. Luke was reasly helpful and helped us find a suitable carpet. Not pushy at all. Was informed all the way regarding delivery etc. Carpet fitter 1st class and tidied everything up.

Highly recommend them.

C Churchman

We are very pleased with our carpets.Fitted really well and very good value

⭐️⭐️⭐️⭐️⭐️
Outstanding service from The Carpet Stop Derby!

We first used The Carpet Stop when we moved into our new home, and they were fantastic from start to finish. The team made everything so easy — from helping us choose the perfect carpets in-store to arranging fitting around our move-in date. The fitters were punctual, polite, and clearly take real pride in their work — the finish was absolutely flawless.

We were so impressed that we recommended them to both my parents and my brother, and they’ve since had their properties fitted too. Each time, the service has been consistent — friendly staff, great prices, and top-quality carpets that completely transform the rooms.

It’s rare to find a company that delivers this level of care and professionalism every single time. Couldn’t recommend The Carpet Stop Derby highly enough