I saw on their website that they loaned on category c and cars for up to gbp100k. I applied and they came back and rejected my loan as they do not loan on category c and d above 20k. Their website mi... See more
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Spoke to Toby with regards to a loan. Never heard from him again. Very disappointing way to treat people to be honest. May have bad credit so accept it may not have been good news, but a follow up wo... See more
Company replied
Toby was great but it took longer then expected to arrange the finance which was quite disappointing. I was not offered any compensation for this delay either. Apart from this the service and communic... See more
Company replied
What a nice company to deal with. Professional, efficient, superspeed service. Calls are answered within seconds...and if representative not available they call straight back. Can't praise them enou... See more
Company replied
Company details
Information provided by various external sources
The Car Loan Warehouse are all about looking after the customer fairly, in a sometimes confusing industry. Using cutting edge technology we can compare the finance options available to you and ensure you get the best finance to suit your needs.
Contact info
Technology House, GU34 2PZ, Alton
- 0800 066 2888
- info@thecarloanwarehouse.com
- thecarloanwarehouse.com
2.6
Poor
694 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Second time using CLW to arrange…
Second time using CLW to arrange finance. Second time that Hannah was my appointed agent. Very friendly and professional service
8 July 2019
Unprompted review
Reply from Car Loan Warehouse
It's great to hear that you chose to use our services again and that you received great service from Hannah both times, Scott - thank you for choosing the Car Loan Warehouse. We look forward to helping you again in the future!
Spoke to Toby with regards to a loan
Spoke to Toby with regards to a loan. Never heard from him again. Very disappointing way to treat people to be honest.
May have bad credit so accept it may not have been good news, but a follow up would have been a decent way to treat someone.
28 June 2019
Unprompted review
Reply from Car Loan Warehouse
Dear Archer260,
Thank you very much for leaving a review on Trustpilot, we are however extremely disappointed to hear of your experience, this is definitely not the standard of care we aim to deliver.
Would you be kind enough to send us an email with your full name and DOB so we can trace your application - there has either been a technological fault or human error and we'd like to ensure it never happens again. We can be contacted at info@pegasusfinance.co.uk or call 0800 066 2882.
Kindest regards,
Amazing service and so smooth and…
Amazing service and so smooth and stress free, kept me updated throughout the process. Application done Friday, picked up new car the following Thursday!
Great customer service from every person I spoke to, thanks
25 June 2019
Unprompted review
Reply from Car Loan Warehouse
It was our pleasure, Zoe, we are pleased to hear that you were happy with the service received. We hope you love your new car!
Motorhome purchase
I dealt with Will for the purchase of my motorhome.
Every aspect of the transaction was excellent, and Will’s communication was first class
Highly recommended
14 June 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you Jamie, we will pass on your kind feedback to Will, he will be pleased to hear that you were happy with his service and that you would recommend us!
2nd time of using, highly recommend.
2nd time of using, great communication, very prompt and payed out in 24hrs from agreement. Thank you.
11 June 2019
Unprompted review
Reply from Car Loan Warehouse
It was our pleasure, Andrew, thank you for using our services again and for taking the time to leave your kind feedback!
very professional and happy to help
8 June 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you Isa, we're glad to hear that you had a good experience with our company!
Car Finance
Excellent prompt service from start to finish. I would highly recommend.
4 June 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you Marie, we're so pleased to hear that you would recommend us!
excellent service from Toby
excellent service from Toby , at car loan warehouse A++++
would recommend to anyone looking to take car finance to give these guys a call
top service
thanks Toby for all your help
30 May 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you for this fantastic review, Matthew, we'll be sure to pass on your kind words to Toby. It's wonderful to hear that you would recommend us!
First class service
First class service
Great team- know their subject and keep you informed all the way about the stages and outcomes
We will definitely use the team again
30 May 2019
Unprompted review
Reply from Car Loan Warehouse
We're really pleased to hear that, thank you John. We look forward to helping you again in the future!
Reply from Car Loan Warehouse
Thank you for your feedback, Kamil!
First time loan
First time getting a loan and Emma was very helpful and made the whole process very easy.
13 May 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you for taking the time to leave a review, Kathy, Emma will be pleased to hear you appreciated her help!
very prompt and efficient service
very prompt and efficient service. within 7 days of application I was viewing and buying my VW camper van and within 3 more days I was the proud owner. This took longer due to bank holidays so very impressive service. Thank you Hannah.
2 May 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you Pamela, we will pass on your feedback to Hannah, we're pleased to hear that you were happy with her service. Enjoy your new VW camper!
Toby was friendly
Toby was friendly, helpful & provided the best customer service I’ve come across for a long time. He did what he said he was going to do, when he said he’d do it. I would highly recommend Car Loan Warehouse to all my family & friends. Thank you!
1 May 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you Joanne, Toby will appreciate your kind words, it's great to hear that you were happy with the service he provided. Thank you for choosing Car Loan Warehouse!
Hannah was grrat
Hannah was grrat, answered all my questions and kept me up-to-date through the whole process
1 May 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you Zara, Hannah will appreciate your feedback. Please let us know if there's anything else we can do for you!
Great service from start to finish
Great service from start to finish, brilliant to deal with Emma was fab!
30 April 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you for your feedback, Lesley, we will pass on your kind words to Emma!
Fantastic service
Fantastic service, Hannah, Emma 1,Emma 2, Toby, John and Mike all great sorry if we missed anyone out.
Everything explained clearly and a prompt service.
We would recommend this company to anyone and everyone.
5 STARS .
11 April 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you for the 5-star review, James, the team will enjoy reading it. It's great to hear that you would recommend us!
Great Service
Excellent Service and they explained everything thoroughly. Dean was brilliant to deal with and i would use in the future.
9 April 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you Matt, it's great to hear that Dean was helpful and that you would use our services again!
George was exemplary in his…
George was exemplary in his communication and strategy towards getting me a loan at an excellent rate. This was my first time getting a loan and it couldnt of been simpler.
Thanks
8 April 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you Giedrius, George will appreciate your kind words. We're pleased to hear that your first experience with getting a loan was smooth and simple!
thank you car loan warehouse
my adviser karen,was really very helpful/professional and punctual
I would highly recommended them
5 April 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you Nazmul, we're pleased to hear that you were happy with the service received from Karen and that you would recommend us!
I would happily recommend to anyone.
I would happily recommend to anyone.
I dealt with Dean, and he was an absolute pleasure, very helpful and I did not at any point feel pressured. They genuinely wanted to help.
Dean was also very clued up and gave me no issues, done the job to the best of his abilities and was very polite. They gave me a few options to chose from too which I thought was very nice. All in all im glad I went to Car Loan Warehouse
2 April 2019
Unprompted review
Reply from Car Loan Warehouse
Thank you for choosing our company and for writing this lovely review, Zubir, we will pass on your kind words to Dean. It's great to hear that you would recommend us!
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