The Career Academy Reviews 10,845

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 868 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent support and guidance provided by the staff and tutors, which makes the learning journey productive and engaging. People appreciate the ease of enrollment and the well-laid-out course content, which is simple to understand and navigate, even for those anxious about online learning. The flexibility to study at one's own pace and the quick, helpful responses from customer service are also consistently praised, making the overall experience very positive. However, some customers also noted that responses when support was requested were minimal at times, with tutors not checking in or providing support. A few other people also felt that there was a lack of communication and accountability, with emails being ignored and issues taking many days to sort out.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting the flexibility of studying at... See more

Staff

Consumers find staff to be positive, with many reviewers appreciating the helpfulness and support from tutors... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Service

Clients share positive opinions on service, with many appreciating the efficient and reliable delivery of... See more

Response time

Customers generally report positive experiences with response times, noting that issues were addressed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I started this course I was very anxious about my ability to grasp the full concept and commitment as an online student. The Career Academy has truly been by my side all the way thus far. The sta... See more

Company replied

Rated 5 out of 5 stars

Helpful and easy enrollment. Easy pay weekly plans or full payment options. Complementary study notes and small stationary supplies such as a pencil case with a pen, a pack of small highlighters and m... See more

Company replied

Rated 5 out of 5 stars

I have been teaching for 29 years now and reading through the material hit home on so many fronts. I kind of understood but the resources provided in this course were so clear and made me understand... See more

Company replied

Rated 5 out of 5 stars

Completed. The enrolment process was very easy. I was able to understand and navigate my way through the course with ease. Suitable payment plan . I felt very supported throughout my course... See more

Company replied


Company details

  1. #1 of 4 best companies in Adult Education School
  2. #2 of 4 best companies in Education Center

About The Career Academy

Written by the company

The Career Academy is an internationally recognised education provider that brings you an extensive range of accredited online courses. We provide our students with exceptional tutor support, ensuring you step into our courses with your dream job in mind, and step out with your dream job in sight.


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UPSKILL & RETRAIN

New Zealand Australia United Kingdom Ireland Global Short Courses

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

It has been a rewarding and beneficial…

It has been a rewarding and beneficial experience . The course content is simple to follow and clearly explained, which makes it easier for me to understand the topics. I feel that I am learning useful skills and building my confidence.

26 March 2026
Unprompted review
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Reply from The Career Academy

Hi Diana,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

The person that I spoke with today…

The person that I spoke with today really helped me and gave me the confidence to continue with the assignments.

26 March 2026
Unprompted review
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Reply from The Career Academy

Hi Dimitra,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 4 out of 5 stars

Xero intro

Found the course structure easy to follow, clear instructions and outcomes

14 March 2026
Unprompted review
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Reply from The Career Academy

Hi Susan,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 2 out of 5 stars

Difficulty communicating with people

Difficulty communicating with people. They say they will call and don't.
Had trouble accessing a text and it took many days to sort out.

17 March 2026
Unprompted review
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Reply from The Career Academy

Hi Tash,

I’m really sorry to hear about your experience—that’s certainly not the level of service we aim to provide.

I’d really like to look into this further and help resolve your concerns. Could you please email me at studentfeedback@thecareeracademy.com
with more details? I’ll personally make sure this is followed up on and addressed as soon as possible.

Thank you for bringing this to our attention.

Sincerely,
Knoxie B
The Career Academy

Rated 5 out of 5 stars

Easy to follow course material

Easy to follow course material, interactive videos, great communication regarding feedback on assessments.

23 March 2026
Unprompted review
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Reply from The Career Academy

Hi Natasha,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

Loved this course

Loved this course. It was very interesting and informative.plus very explained.looking forward to many more

16 March 2026
Unprompted review
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Reply from The Career Academy

Hi Mary,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 4 out of 5 stars

I am an independent learner

I am an independent learner. I did appreciate the tutors reaching out to me where needed. The part i think can be changed is the AI chat. Sometimes it was hard to reach a tutor in the emails as AI took over.

13 March 2026
Unprompted review
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Reply from The Career Academy

Hi Helena,

Thank you for sharing your thoughts—we really value your input. I’m sorry for any frustration you may have experienced when trying to connect with a tutor.

We’ve taken note of your feedback and will be reviewing how we can better ensure timely and direct support from our tutors when needed. Your experience is important to us, and this will help guide improvements moving forward.

Please feel free to reach out anytime if you need further assistance—we’re here for you.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

I am enjoying doing this course online

21 March 2026
Unprompted review
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Reply from The Career Academy

Hi Debbie,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

Easy to understand

Easy to understand

20 March 2026
Unprompted review
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Reply from The Career Academy

Hi Kathleen,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

Highly recommended 👌 The best experience i had with Career Academy.

The best experience i had with Career Academy. Thank you for your kindness and support. From day one, the staff who enrolled me named Christopher very friendly and helpful. Infact the entire team were very helpful. Good thing in this Academy is , they take out their precious time and call to check how we doing in our studies wether we need any support/guidance. My assessor was best👌 always encouraged and explained nicely. Thank you team for everything. I am very happy to join Career Academy and successfully completed my studies. I started my Course in 2024 Aug. Thank you 😊

20 March 2026
Unprompted review
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Reply from The Career Academy

Hi Ranjana,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

I'm really loving studying counseling…

I'm really loving studying counseling and psychology with The career academy.

20 March 2026
Unprompted review
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Reply from The Career Academy

Hi Gemz,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

Completing my Diploma in Psychology and Counselling

Completing my Diploma in Psychology and Counselling through online study has been a meaningful and rewarding experience. Studying online allowed me the flexibility to balance my academic work with my professional responsibilities, family commitments, and community leadership roles. This flexibility was particularly valuable for me as I am actively involved in community work and leadership within the Pacific community.

One of the most positive aspects of studying online was the ability to learn at my own pace while still maintaining clear academic expectations. The structure of the programme encouraged self-discipline, time management, and personal responsibility for learning. These are important skills that have strengthened my ability to engage deeply with the course materials.

The content of the programme has significantly enhanced my understanding of human behaviour, psychological theories, and counselling approaches. This learning has been particularly valuable in my professional practice, where I support individuals and families within the community. The knowledge gained has helped me develop a deeper awareness of empathy, active listening, and culturally responsive practice when working with diverse populations.

Studying online also required resilience and commitment. At times, it was challenging not having the traditional classroom environment, but the learning materials and support provided helped me stay engaged and focused. The experience has strengthened my confidence as a lifelong learner and has prepared me well for further academic development.

Overall, I found the online learning experience to be both challenging and enriching. It has contributed greatly to my personal growth, professional development, and my ability to support others in a more informed and compassionate way.

20 March 2026
Unprompted review
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Reply from The Career Academy

Hi Tongilava,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

The lady was very nice and spoke…

The lady was very nice and spoke clearly and made sure I understood and asked if I needed anymore help which I did ask another question and she helped me within seconds.very helpful amd nice

20 March 2026
Unprompted review
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Reply from The Career Academy

Hi Mel,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

my tutors positive feedback inspires me…

my tutors positive feedback inspires me to continue to achieve

20 March 2026
Unprompted review
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Reply from The Career Academy

Hi Lana,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 5 out of 5 stars

Great feedback from my course tutor and…

Great feedback from my course tutor and constructive. This is encouraging and a boost to continue to improve the quality of my assignments.

18 March 2026
Unprompted review
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Reply from The Career Academy

Hi VTNOVA,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

Rated 5 out of 5 stars

Easy to apply and seamless transition…

Easy to apply and seamless transition going from no study to full support. Career Academy provide you with the tools and knowledge making it so simple to study, the only issue I have currently is my own time management and thats on me. The career academy really do power students to achieve standard results without the typical educational environment pressures, holding us accountable for ourselves whilst providing all the support necessary. The team and the program as a whole, is a positive experience, so far so good 👍

17 March 2026
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Reply from The Career Academy

Hi Ashley,

Thank you for taking the time to share your feedback.

We’re delighted to hear that your experience with The Career Academy Global has been such a positive one. Should you need any assistance or have questions at any stage, our team is always here to support you.

We wish you every success in your studies.

Warm regards,
The Career Academy Global

Rated 4 out of 5 stars

The course was great from The Career…

The course was great from The Career Academy. My tutor l got was fantastic and very understanding when l make mistakes about submitting my documents. Only gave four stars as l didn’t understand about the written part of my course. Also if your work is not submitted and marked by the end of your course - you have to buy an extension. This was my fault as l did not read the instructions properly. Thanks Ros

16 March 2026
Unprompted review
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Reply from The Career Academy

Hi Ros,

Thank you so much for your kind feedback—we’re really glad to hear you enjoyed the course and had a great experience with your tutor.

We appreciate your honest comments as well, as they help us improve. We’d love to make this a 5-star experience for you—please let us know if there’s anything we can do to better support you, especially around the written components of the course.

Thanks again for taking the time to share your experience!

Warm regards,
The Career Academy

Rated 2 out of 5 stars

The payment plan was $10 a week and no…

The payment plan was $10 a week and no one could explain why it was changed to $25 in January where it left me paying over due fees.

18 March 2026
Unprompted review
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Reply from The Career Academy

Hi Amelia,

I’m really sorry for the inconvenience this has caused. Our team is currently looking into this, and someone will reach out to you as soon as possible with an update.

Thank you for your patience in the meantime.

Kind regards,
The Career Academy

Rated 5 out of 5 stars

I was well supported with my enquiry

I was well supported with my enquiry. She listened well, never interrupted me, never missed anything I questioned and provided further support with prompt action and follow through.

17 March 2026
Unprompted review
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Reply from The Career Academy

Hi June,

Thanks so much for sharing your feedback with us.

We’re really glad to hear you’re enjoying your course and your learning experience so far. If you need anything at all or have any questions along the way, please don’t hesitate to reach out.

Wishing you all the best with your studies.

Best regards,
The Career Academy Global

Rated 5 out of 5 stars

What I love most about Career Academy…

What I love most about Career Academy is the incredible flexibility it offers, allowing me to pursue my studies at my own pace. This means I can manage my time effectively and balance my other commitments while still making progress in my education. Additionally, the customer service has been outstanding; whenever I called or emailed, the response was not only excellent but also incredibly fast. I truly appreciate the support I have received throughout my learning journey. Thank you so much for everything!

18 March 2026
Unprompted review
The Career Academy logo

Reply from The Career Academy

Hi Papaulina,

Thank you for your feedback—we’re so pleased to hear you’re enjoying your course.

If you need any help at all, please don’t hesitate to get in touch.

Best wishes with your studies,
The Career Academy Global

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