The Car Co Reviews 

1,851
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making the car buying process smooth and stress-free. Many appreciate the excellent customer service, noting that salespeople are patient, friendly, and avoid high-pressure tactics. People are very happy with their purchased vehicles and the overall seamless experience, often highlighting the efficiency and ease of transactions. However, some customers also noted significant mechanical issues with their purchased vehicles shortly after delivery, leading to unexpected repair costs. When attempting to resolve these problems, a few people reported uncooperative customer service, with claims of refusal to assist, or imposing unfair fees regarding repairs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Product

Clients share positive opinions on product, with many expressing happiness and satisfaction with their new... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, patience, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the car buying process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a really great experience buying my Nissan Qashqai. Ms. Zahra was friendly, professional, and genuinely helpful from start to finish. Even though my situation wasn’t straightforward, she sti... See more

Company replied

Rated 5 out of 5 stars

Buying cars can be an overwhelming experience however we knew we were in safe hands as soon as we met Abdul. Abdul answered all our questions and gave us sound advice on the cars we were interested in... See more

Rated 5 out of 5 stars

We bought a Jaguar F - Pace from here last week and are incredibly happy with it and the whole buying experience. From the first phone call on the Sunday and subsequent visit the following day, Zain,... See more

Company replied

Rated 5 out of 5 stars

I recently bought a used car from this dealership and had a really great experience. Mark was absolutely lovely to deal with from start to finish. He was friendly and took the time to answer all my... See more


Company details

  1. Used Car Dealer

Written by the company

Welcome to the Car Co in Bury. We are an established approved used car dealer with a huge range of pre-owned models from some of the world's biggest brands such as Tesla, Porsche, Land Rover, BMW, Mercedes, Lexus, Audi, Honda, Hyundai, Jaguar, Kia, Maserati, Peugeot, Seat, Skoda, Toyota, Volkswagen, Volvo and Ford. On our website you can also view electric, hybrid, sports, and performance cars through to luxury 4x4's. Reserve online the car you want for £99 deposit. We offer competitive finance rates on HP and PCP (Our APR rates may vary. Currently our HP & PCP representative APR starts from 8.9% but this might differ based on the vehicle price. Subject to approval. The Car Co is a credit broker not a lender). Part Exchange welcome and nationwide delivery is available. We can help you find the right car for the right price. With so many high-quality vehicles available, make us your first choice when it comes to purchasing your next used car. Of course, when you've chosen your model, you want to know it represents the best value for money. That's why we'll endeavour to match or beat the price of any vehicle of the same age and specification offered by another dealer or car supermarket. Not only that, we offer a full range of finance packages that can be tailored to suit your affordability (The finance company might do their own affordability check and everything is subject to their approval). We even provide nil deposit options where you can buy when you need to and pay two months later. Each of our vehicles comes with optional extended warranties. Your peace of mind is essential to us and with our warranty you know your vehicle is protected. Browse through our stock online at www.thecarco.co.uk and contact us today to book a test drive. Our expert team will be more than happy to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,851)

154 reviews in the last 12 months

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Rated 5 out of 5 stars

From the first enquiry to collecting…

From the first enquiry to collecting the car, everything just flowed. No chasing, no confusion, just clear communication. Ash handled things in a calm and professional way, which made the whole experience feel straightforward.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Easy company to deal with and Mark the salesman delivered What I expected . No hassle and I was delivered a beautiful car as described by Mark ( only seen the car in a video walk around ) . First class service . Would recommend .

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from sales team

Came in the dealership today and was greeted by one of the sales team, Kas.

He greeted me straight away and treated me with respect from the start. He was very patient when answering all of my questions and took the time to make sure I understood everything. His knowledge of the dealership’s stock was excellent, which made the whole experience much easier. I would definitely recommend speaking to him if you’re looking for a car.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Zubair was brilliant really helpful

Zubair was brilliant really helpful, friendly and personable. Didn't pressure but helped you make an informed choice. Went out of his way to make you feel comfortable and get you the deal you wanted.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Great car at a good price.

Spotted a Mercedes A35 on Autotrader and left the £99 deposit. Within 10 mins I'd received a phone call from Zain asking if we'd like to go test drive it. Within the hour I was driving the car down the motorway.

Zain was great throughout the process and was on top of everything, even when we decided to switch to finance instead of rinsing the savings he was accommodating and I felt like he did have everything covered.

They offered a competitive price for my Kia Ceed that I would be part exchanging and the price for the new car was fair.

I had misplaced the V5C and some of the service history for the old car when moving house but they allowed me to leave a (very reasonable) £99 holding fee whilst I sourced these whilst still accepting the part ex. The customer service was brilliant, can't fault it.

I picked the car up the next day and have been enjoying it since.

Thanks!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Great place to buy car been here with…

Great place to buy car been here with family before to bug our cars nice easy going place laid no pressure from Abdul talked us through the process from showing us a car finance and completing everything. Taking the car away on the same

Thanks again Abdul

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a BMW 5 Series and…

I recently purchased a BMW 5 Series and the sale was handled by Zain. Zain was professional, efficient and knowledgeable. Zain ensured I was updated every step of the way. I was very pleased with the service and would definitely recommend.

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely avoid reserving a car with…

Absolutely avoid reserving a car with this dealership – it clearly means nothing to them. I paid to reserve a vehicle and was fully planning to collect it, only to find out they sold it to someone else anyway, apparently without even informing my own salesman.

There was zero communication throughout the process. No warning, no explanation – just refunded and the car gone. Completely unprofessional and a waste of time. Would not trust them at all. Cowboys.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Zubair was great

Zubair was great, he talked through all the packages, best options and was professional throughout and provided extra optionals which were really competitive. All our needs and budget were taken in to consideration which made our final decision easier.

15 March 2026
Unprompted review
Rated 1 out of 5 stars

Miss sold!!

Miss sold!!
Everything!!
Once I had signed the after care service was shocking!!
Car sold with ‘full service history’ (did not receive it still waiting).
Now spent £7,000 on repairs after only
8,000 miles
Suspension arm, Front and rear discs and pads Lambda, DPF, and MP filter sensors all needed replacing to get it through 1st MoT. (Yes I have serviced as advised).
Warranty was explained as “Everything covered, For as long as you have the vehicle” I understand wear and tear would be mine to deal with but
When I finally received the document after chasing several times it was for 36 months and only covered to £2k!.
Now can’t get a response!
Poor poor poor!!!

30 November 2025
Unprompted review

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