Candy Land World UK Reviews 

68
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My 8 year old daughter bought some sweets from here which we didn’t receive. They do not answer any emails or respond to comments. There is no phone number, they cannot be messaged on TikTok so there... See more

Company replied

Rated 3 out of 5 stars

Fast delivery so have got everything I ordered.The only concern is they gave me the wrong crisps in my order it ended up being an onion flavoured Cheetos which I don’t like which is a bit of a waste i... See more

Company replied

Rated 1 out of 5 stars

I've had such a disappointing experience with this company. Purchased sweets to include in a sweet hamper for a special birthday. One of the items was incorrect, and another out of date. Tried contact... See more

Rated 1 out of 5 stars

Beware… they do not have prime in stock. They obviously take your money & then try to source it. I paid Thursday then got a dispatch email with even tracking information.. after two emails to them I... See more

Company details


Contact info

1.7

Bad

TrustScore 1.5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(68)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

First time ordering

First time ordering, item arrived really quick however there were items missing and an incorrect item sent, contact customer support who were lovely and advised on the 4th of November a refund has been issued and would be received within 3-5 workings days. No refund has ever been received and despite an email to customer service advising this and asking for an update on the refund and no communication has been received. Really disappointed that I am out of pocket for items not sent and incorrect items and not refunded as promised

4 November 2022
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Placed an order for 2 x Prime only one arrived. I've emailed - no response! Very disappointing as my 2 children paid with their own money. Frustrating not to receive an acknowledgement or refund!

7 November 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

I don't know why all the reviews are negative, because my experience with this shop has been amazing. Order arrived on time with lots of freebies. All the sweets I ordered were there, and they were at good prices. I love the mixes, as you get a bit of everything.

8 November 2022
Unprompted review
Rated 4 out of 5 stars

Awesome!

Hello, as most reviews say, this shop is poor quality but I disagree with that, the only time I had an incident is when my order came and the Sour Punch Bites were past its best before and had no deal on, apart from that, this shop is amazing!

3 November 2022
Unprompted review
Rated 1 out of 5 stars

Beware…They do not have Prime in stock

Beware… they do not have prime in stock.
They obviously take your money & then try to source it. I paid Thursday then got a dispatch email with even tracking information.. after two emails to them I received a refund notice. How can you physically dispatch something & give a valid Royal Mail tracking number without the product being in stock? Dishonest company so beware.. especially if you have a child waiting for this. I suppose you can’t really trust a company that’s selling a product that they’re not authorised to sell at five times the original price!

2 November 2022
Unprompted review
Rated 1 out of 5 stars

BS Company

I ordered February, after 6 months they finally said they'd issue a refund... now no refund issued after two weeks. I spent £20

23 August 2022
Unprompted review
Rated 1 out of 5 stars

I have been waiting for a week for my…

I have been waiting for a week for my order and it has still not arrived it said that I would get my delivery in 2 to 4 days have have emailed and commented on tiktok and message on instagram about my order but I have not gotten any reply or my order
Order #12324

16 August 2022
Unprompted review
Candy Land World UK logo

Reply from Candy Land World UK

Hi Aalaa,
We did send you an email prior to this review explaining your order had been fully refunded as you only ordered one Penny Deal item which require a minimum order value of £10. We haven't received any response from you since. Please check the email used to place your order and the one you got in touch with us with.

Kind regards,
Claire N

Rated 5 out of 5 stars

Amazing quality! NOT a scam.

The product itself was fabulous. I just wish that there was more of a variety and that the website was a little easier to use. Pictures of the sweets when picking the options are so small, can barely make out what they are. But the quality was amazing! Arrived in good time. Couldn't ask for more. Definitely NOT a scam!

15 August 2022
Unprompted review
Rated 5 out of 5 stars

Great Selection!

A great selection of gummy pic n mix. The airtight packaging meant all the soft gummies remained soft. :)

15 August 2022
Unprompted review
Rated 1 out of 5 stars

My son placed on order with this…

My son placed on order with this company for over £10 and he has never received the goods the order was placed on 8th June 2022 now August 16th 2022 still no goods!! This company is a scam do not send any money please !!!

15 August 2022
Unprompted review
Rated 1 out of 5 stars

Poor Quality & No Labelling

Placed an order on the 19th July, received very quickly. I didn't open the order straight away as it was a gift for my partner, I just wrapped the entire box.

We opened the box today to find that the pick n mix packaging wasn't sealed correctly and the sweets inside had gone gooey and were inedible. I've ordered from several online sweet shops before, and I've never seen so much moisture building up inside the bags.

I'm also highly concerned with the lack of labelling on the bag. No date label or allergen information was supplied. As someone with multiple allergies, this is very upsetting to me.

I have contacted candyland so with any luck they will respond quickly.

4 August 2022
Unprompted review
Rated 1 out of 5 stars

I have been scamed

I have been scamed i have paid £70 and its been over a month about 15 emails sosial media messages and messages through their site and no respond i just want what i paid for i do not recomend
Order #11315
Edit:its been 4 month i lost all hope to get my order.

28 July 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look