The cupcakes and cake we bought were incredible. So tasty, moist, and full of flavour. The presentation was honestly next level — everything looked beautiful and professionally done. We were super imp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality and taste of the lemon cake was first rate.The lemon cake almost melted in our mouths, We all agreed that it was the most delicious one we’ve ever eaten ( and nobody could tell that it wa... See more
Company replied
Expectations met exactly! Cake looked exactly like the picture. Was delivered on the morning it was promised. We chose the gluten free vanilla almond with chocolate ganache and it was delicious. The b... See more
Company replied
Highly recommend! The whole process was seamless from start to finish. Communication was excellent, ordering was easy, and the cakes were beautifully made. Most importantly, they tasted absolutely del... See more
Company replied
Company details
- #1 of 1 best companies in Cake Shop
Written by the company
As The Cake People, we're leading the way in Melbourne with our award-winning, beautifully designed cakes. Our mastery extends to crafting indulgent cakes that accommodate vegan, gluten-free, dairy-free, and egg-free needs. Not only are we celebrated for having the best cakes in town, but we're also committed to promoting an environmentally-friendly and ethical food industry.
Contact info
13/74 Thomsons Road, 3042, Keilor Park, Australia
- 03 9099 0733
- hello@thecakepeople.au
- thecakepeople.au
4.7
Excellent
291 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Heavenly Luscious Lemon Cake
The quality and taste of the lemon cake was first rate.The lemon cake almost melted in our mouths, We all agreed that it was the most delicious one we’ve ever eaten ( and nobody could tell that it was gluten free)
The service upon collection was very efficient as was the order process, and great value for money.This has become our family’s favourite and will be ordering again .
9 May 2026
Reply from The Cake People
Thank you so much, Dianne! A lemon cake that melts in the mouth and has the whole family fooled on the gluten free front — that's exactly the kind of feedback that makes our day! So glad the whole experience hit the mark, and we can't wait for your next order. 🎂
Cake looked beautiful and tasted…
Cake looked beautiful and tasted amazing. Arrived on time. Highly recommend.
7 May 2026
Reply from The Cake People
Thank you, Laura — short, sweet and so appreciated! Glad everything arrived on time and hit the mark. 🎂
Reply from The Cake People
Thank you so much, Michelle — that really means a lot to us! 🎂
Great service!
Timely delivery, lovely people to deal with on the phone. Cake was perfect and delicious!
24 April 2026
Reply from The Cake People
Thank you for the lovely review! So glad everything from the phone call through to delivery hit the mark, and that the cake was enjoyed. 🎂
Reply from The Cake People
Thank you so much Alicia — "every time" is exactly what we aim for! 🎂
Dragon Ball-Z chocolate butter cream cake.
The Cake People delivered an absolutely amazing cake for my partner’s birthday! The chocolate buttercream was perfectly balanced—so good that my husband specifically asked me to save the last piece just for him after the guests were thoroughly satisfied!
The artistry was equally impressive—so meticulous and beautiful that he actually hesitated to cut into it 😎
I will be back for the other important occasions as well.
26 March 2026
Reply from The Cake People
Thank you so much for this wonderful review! A Dragon Ball Z cake so beautiful he hesitated to cut it, and a chocolate buttercream so good a secret slice had to be reserved — that's honestly the best kind of feedback we could receive! We'd love to be part of the next special occasion. 🎂
Fantastic cake and design/ordering process
Ordered a vintage 30th cake for my wife through the website, very simple process in choosing the design and decorations for the cake which made it really easy to order the perfect personalized cake for her.
The cake was also delicious and everyone enjoyed it on the day.
Would definitely recommend and will be using them again.
28 March 2026
Reply from The Cake People
Thank you so much! A vintage 30th sounds like it would have been stunning — so glad the ordering process made it easy to get everything just right, and that the cake was a hit on the day. We'd love to help celebrate the next milestone! 🎂
Thanks for a beautiful cake
Thanks for a beautiful cake. Arrived on time, easy ordering process.
14 March 2026
Reply from The Cake People
Thank you, Rita — so glad everything went smoothly from order through to delivery! 🎂
Reply from The Cake People
Thank you, Sevil! A Paw Patrol cake and a happy little one — that's what it's all about! 🎂
Paw Patrol pink cake order
Our cake order was delivered in the morning onthe date that was set, it came exactly as it was pictured and was absolutely perfect, my daughter turned 5 on the day and screamed with delight when we brought out the cake out after dinner that night.
Fantastic service and beautiful cakes, keep up the great service The Cake People, Thank you!
16 February 2026
Reply from The Cake People
Thank you, Terence! A scream of delight from a 5-year-old is just about the best reaction a birthday cake can get! So glad it arrived on time and looked exactly as expected. We hope she had a wonderful birthday! 🎂
Reply from The Cake People
Thank you, Jason — really appreciate you taking the time to leave a review! 🎂
Middle of the road
Taste was good, jam was nice. Cake was dry & not worth anywhere near the price paid value wise. Thanks
29 January 2026
Reply from The Cake People
Thank you for the honest feedback, George. We're glad the taste and jam hit the mark, but we're sorry the cake didn't fully meet your expectations on texture and value. We appreciate you taking the time to share this — it helps us continue to improve.
Delivery was on time and the cake was…
Delivery was on time and the cake was great, it is not easy to find a nice gluten free option. I will be buying from the cake people again
29 January 2026
Reply from The Cake People
Thank you, Paolo! We're so glad we could deliver on both counts — on time and delicious. We look forward to your next order! 🎂
Tasted great and a nice cake!!!
Tasted great and a nice cake!!!!
I ordered my son a Marvel Avengers Cake for his 6th birthday and he loved it so much he said it tasted so nice and yummy. Everything was done the way I wanted it was decorated nicely and look so amazing. It was also wonderful that they do delivery too. The cake was perfect and tasted so great. Thank you so much 😀
15 January 2026
Reply from The Cake People
Thank you, Mary! A Marvel Avengers cake with a 6-year-old's seal of approval — we love to hear it! So glad everything came together just as you hoped, and that the delivery made it all that little bit easier. 🎂
Cake looked and tasted great
Cake looked and tasted great, not too overly rich. Thank you
17 January 2026
Reply from The Cake People
Thank you, Claire — getting that balance just right is something we really care about. Glad you enjoyed it! 🎂
Great customer service and the cake was…
Great customer service and the cake was enjoyed by all the family.
8 January 2026
Red Velvet Cake was a hit!
Red Velvet Cake was a hit!
Everyone loved it and there wasn't a crumb left over.
Delivery was efficient as well. Thanks team!
7 January 2026
Disappointed 😞
When cake arrived it looked fantastic but was disappointed that we had to wait 4 days after delivery as it was the closest date to my granddaughters birthday party, l was told cake would be ok cause of the frosting Round cake would keep it moist. When we cut it there was no cream barely any jam & moist a little bit & the frosting was too thick
24 December 2025
Reply from The Cake People
As discussed during our phone conversation, I’m sorry to hear you were disappointed.
For clarity, our cakes do not contain fresh cream, and this is clearly outlined in our product descriptions. They are finished with buttercream, which is designed to seal the cake and maintain freshness over several days when stored correctly.
Regarding the filling, our jam is measured by weight to ensure the cake remains stable and travels safely. Jam is a moist filling, and using more than this would cause the layers to slide or the cake to fall apart. The amount used is intentional and balanced for both flavour and safe travel.
You also mentioned the cake being too sickly due to the buttercream, while also feeling there should have been more buttercream in the centre. These points are contradictory, and the cake was made exactly to our standard specification.
You further advised you were expecting an ice-cream cake. We do not sell or advertise ice-cream cakes on our website, so unfortunately this appears to have been your misunderstanding when ordering.
We understand your disappointment that your granddaughter’s birthday fell during our Christmas closure. We are open every other day of the year, however we do close briefly over Christmas to spend time with our family. The delivery date selected was the closest available operating day, and our availability was clearly visible at the time of ordering. Proceeding with a delivery several days prior to the event was a decision you made during checkout.
While we’re sorry the cake didn’t meet your expectations, it was supplied exactly as described. For this reason, we’re unable to offer further resolution.
The flavours were great,but the cake…
The flavours were great,but the cake was underbaked,dense,soggy
23 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.