I was vwry satisfied with the book I purchased...alrhough it arrived 2 days late duecto New Years Day. A very efficient service. Thank you!!
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The books I have bought have been great value and in very good condition. I got free postage and a nice surprise with a 20% discount on my next purchase. I am already a repeat customer and will almost... See more
Company replied
Really impressed with my first order *Fast delivery *Three books in ‘as new’ condition, forth in good condition *Amazing value for money Highly recommend
I cannot imagine better service. The books were exactly as expected and described and were beautiful. The packing was excellent. I felt this was a very professional and competent service provided by p... See more
Company replied
Company details
Written by the company
We are an online UK based independent used book seller. We stock a vast array of books from the latest releases all the way through to antique and rare titles, with more stock uploaded daily. A table of descriptors is available on our website so you know the condition of your next book, and if you are purchasing a rare or antique title you will find pictures of the actual book rather than a stock photo. We offer free delivery anywhere in the UK with every order over £10. Over the next few months we are extending our range of gifting as well as looking to set up an area for independent authors to sell their books.
Contact info
United Kingdom
- thebookbrook.co.uk
4.3
Excellent
63 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very satisfied with the book I…
I was vwry satisfied with the book I purchased...alrhough it arrived 2 days late duecto New Years Day. A very efficient service. Thank you!!
29 December 2025
5/5 stars
Books came fast enough and all look brand new they are impeccable condition and price was fantastic, great for my daughter doing English Literature in school
13 October 2025
Reply from The Book Brook
Thank you so much for taking the time to review us :) Enjoy your book!
Absolutely atrocious
Absolutely atrocious, Book never received trying to contact the seller for a full refund is a also a total Joke.
Buyer beware shop somewhere else
18 August 2025
Unprompted review
Reply from The Book Brook
Hi Stephen,
I'm so sorry if your book hasn't arrived - we've not had any notifications or emails to let us know there's been a problem.
Please get in touch via email (customerservice@thebookbrook.co.uk) with the order details & number and we will look into this for you.
Edit : Hi Stephen , We have had a look back into our orders and cannot see one that we think might be yours, (in addition we can't see any emails or uses of the contact form from yourself so we think this review may be for another business. (There is one with a similar name to ours that sells via amazon?) As such we've had to flag this review as it's incredibly damaging to a small business who pride themselves on their service. Please feel free to get in touch on the email above if you think we are incorrect in any way. Hopefully we'll hear from you soon. Thanks - The Book Brook.
It was a quick response and delivery
It was a quick response and delivery. I liked the book mark.
15 October 2024
Prompt well packed delivery.
9 September 2024
Quick delivery,good prices and books in…
Quick delivery,good prices and books in good condition.
14 August 2024
Great Quality Books
Quick delivery, pre-owned books but were in excellent condition. Highly recommended!
3 May 2024
Reply from The Book Brook
Thank you so much for taking the time to give us a review! So glad that you would recommend us based on your experience. Thank you :)
Ease of ordering and quickly delivered.
30 March 2024
Reply from The Book Brook
Thank you so much for leaving us a review! Really pleased that you found the ordering easy & we do try to get your order to you as quickly as possible :)
Great price and fast delivery Thanks
31 March 2024
Reply from The Book Brook
Thank you for leaving a review! We really appreciate hearing feedback and hope to help you with your next order :)
Reply from The Book Brook
Thank you so much for your review! We do pride ourselves on our efficiency :)
My Mistake (I'm Sorry About That)
I ordered a book on January 25th from Brook Bookstore through one of their partner platforms and not directly from them. Given that at the time of the order I was informed of the long times, after a week I decide to kindly ask for information (again via the purchasing platform) on the approximate shipping times but I have not received any response and therefore on February 2nd I decide to cancel the order also because it had not been shipped so they could very well have blocked it. Only in that case do they deign to respond, asking me if I wanted to confirm the cancellation. I replied that if they had guaranteed me that they would have shipped by the following working day, but had communicated it to me immediately since I had already ordered the same product from another retailer and I could only block it if I had done so promptly on the same day. Having not received any response, as usual, I informed him that I was no longer interested and that I was confirming the cancellation. Even in this case, I am totally ignored and today after 3 days they allow me to ship the product after I had canceled the order and at the time of cancellation it was still being processed. Does this seem normal to you? Are we joking??? I’m Sorry but totally negative experience: failed retailer!
I'm sorry, I confused the company, I'm talking about Book Brookstore and the platform I'm talking about is Amazon. I apologize and obviously change my review
25 January 2024
Unprompted review
Reply from The Book Brook
Hi. It seems you have shared this review under the wrong company. We do not operate under any 'partner platforms' solely operating from our own website thebookbrook.co.uk . The reason we only operate from our own website is for exactly the reasons you mentioned above, including poor timescales and a lack of communication. We work incredibly hard to make sure our customers are satisfied with their orders and maintain open communication throughout any order process.
I am really sorry you've had a terrible experience from another book seller however we would kindly ask you post this review to the appropriate business, so that they are made aware of your frustrations and can work on improving their own customer service.
Thanks
They delivered as expected
1 January 2024
I highly commend this bookseller
I received a book in very good condition at a good price. The service and communication was excellent and delivery was very fast too. I plan to definitely keep an eye on their site for future purchases. An excellent and trustworthy online book supplier.
14 November 2023
Value for Money. Very prompt service and honest about…
Very prompt service and honest about the condition of the books.
6 November 2023
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